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“Great service by front desk staff” 5 of 5 bubbles
Review of BEST WESTERN PLUS Seabrook Suites

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BEST WESTERN PLUS Seabrook Suites
Ranked #1 of 6 Hotels in Seabrook
Certificate of Excellence
Calgary, Canada
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great service by front desk staff”
5 of 5 bubbles Reviewed 10 February 2014

We were taking a cruise Dec 21 and the ship was delayed due to fog. The front desk staff were excellent accommodating everyone. The ship docked late but the hotel let us keep the room until about 4pm with no extra charge. Free shuttle to cruise port.
Room could use some updating.
No restaurant within walking distance but free shuttle available.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nscementer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review, 23 April 2014
Dear Nscementer,

Thank you so much for the excellent review! We do our best to ensure every guest is treated like a guest in our home and we certainly look forward to seeing you back again on future visits to the area! I do want to let you know that we have been doing some upgrades to the hotel and hope to exceed your expectations!

Sincerely,
Daisy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

346 reviews from our community

Traveller rating
    234
    74
    23
    8
    7
See reviews for
129
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Polish first
  • Swedish first
  • Any
English first
Amarillo, Texas
1 review
5 of 5 bubbles Reviewed 7 February 2014

We had excellent front desk customer service as soon as we arrived. Madison and Carolyn they had everything already ready and organized. The room was so spacious and clean. We loved everything about the hotel and our stay here. Would do it again.

Great job girls!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wanda e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review, 13 February 2014
Dear Wanda,

From all of the staff, thank you for the wonderful compliments! I will be sure and share your review with the girls; it is always great for them to hear recognition for excellent service. We hope to see you again on a future visit!

Sincerely,

Daisy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford, Illinois
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 January 2014

the staff here is excellent specially the general manager Daisy Dees. They bend over backwards to make the customer happy. The free shuttle service to local restaurants and the cruise ship is great. The shuttle driver is very friendly. The room is very spacious and comfortable.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eliz49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review, 3 February 2014
Dear Eliz49,

From all of the staff, let me extend our appreciation for your kind words! We enjoy having our customers feel like this is their home away from home when they come to stay with us. We look forward to seeing you again on your next trip to the area!

If there is anything I can do, please let me know!

Daisy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
119 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 30 January 2014

This is a standard Comfort Inn property in terms of design, cleanliness, and furnishings. The staff is accomodating and helpful. The breakfast included scrambled eggs and sausage. What distinguishes this property is its shuttle service.

But... this property is not close to anything, except for an adjacent gas station convenience mart. The nearest restaurants and other retails stores are over a mile away, and not susceptible to easy walking. The shuttle will take guests within a five mile radius. Because the vast majority of guests are cruise ship passengers, it stays very busy at dinnertime and embarkation time.

When it came time for embarkation, the hotel had a lobby full of guests and luggage. While the shuttle driver did the best he could, it still was over 1/2 hour for each trip to the port, by the time luggage was loaded and unloaded.

Overall, this is a reasonable property at a reasonable price if you don't have a vehicle and are planning on taking a cruise out of the Bayport cruise center.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mjbphx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review, 3 February 2014
Thank you for staying at our Comfort Suites Property. We do stay very busy on Friday and Saturdays with cruise passengers embarking from the Houston Port, but we do strive to extend the same attention and customer service to our non-cruise guests.

Your comments are greatly appreciated and we will use your comments to build on elevating our service to all of our guests. We hope to see you again and will look forward to providing you with outstanding service!
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Temecula, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 January 2014

We spent 2 nights here before our cruise from the Bayport cruise terminal. The staff was excellent. They took us to the Keemah boardwalk and picked us up 10 minutes after we called for a pickup. Our driver was James. He was very courteous and had a great attitude. The hotel was clean, quiet and very close to the cruise terminal. There superior customer service became apparent the day our cruise was to depart. Our ship was late arriving from the previous cruise due to fog. The person working the desk that day was Melody. She was awesome. She was in contact with the cruise line and kept us updated on when we could board the ship. They also allowed us to stay well beyond checkout time until we could depart for the ship. I work for an airline and realize the importance of customer service. The staff far exceeded my expectations. Great job!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jettime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review, 30 January 2014
Dear Jettime,


Thank you for taking the time to review us. From our entire staff, we are pleased to know that your stay here was everything you expected. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.


Kindest Regards,

Daisy Dees
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California, Usa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 January 2014

We stayed at this Hotel before and after a cruise out of Houston Texas. They allowed us to stay in the room until 3:00 pm until the ship was ready. On return they let us in our room at 10:00 am after the cruise. Check out was 11:00 am and check in was supposed to be 3:00 pm. Everyone was very helpful , their shuttle took us to and from the cruise terminal at no extra charge. They're was a continental breakfast in the lobby each morning , that in our opinion was better than our last breakfast on the ship. The rooms were updated ,clean and spacious The bed was king size and very comfortable.. One of the more pleasant hotels we have stayed with.

Room Tip: The rooms we had were at opposite ends of the building and on different floors , both were great.
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review, 30 January 2014
Dear Pam,

Thank you for the wonderful review and compliments on the hotel and staff! It is our goal here to treat our guests as if this is their home away from home and we take pride in providing this great service to you. We look forward to seeing you again on future visits and will strive to elevate our level of service to you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tooele, Utah
Level Contributor
111 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 9 January 2014

We were there for 3 nights at Christmas time. They did warn us that they would not have complete services on Christmas Day, which was fine with us. Their breakfasts were great and filling. I don't have any complaints at all. We've been there before, and we'll go again.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank laura57149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at BEST WESTERN PLUS Seabrook Suites, responded to this review, 13 January 2014
Dear Laura,

Thank you for taking the time to review us. From our entire staff, we are pleased to know that you are a satisfied return guest and we hope to continue to see you in the future!

At Your Service,

Daisy Dees
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Seabrook Suites

Property: BEST WESTERN PLUS Seabrook Suites
Address: 5755 Bayport Blvd, Seabrook, TX 77586-1613 (Formerly Comfort Suites Seabrook)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Seabrook
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Seabrook
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Seabrook Suites 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The closest hotel to the Bayport Cruise Terminal and just five miles from the Johnson Space Center (NASA headquarters and home to Johnson Engineering and the Space Hub research facility), the BEST WESTERN PLUS Bayport Suites provides easy access to several attractions in Seabrook, Houston and surrounding locale. Visitors will enjoy strolling along the Kemah Boardwalk and waterfront area. This pet-friendly, smoke-free hotel is also located near: the University of Houston-Clear Lake, the Bayport Industrial Complex, CHRISTUS(R) St. John Hospital, United Space Alliance and Lockheed Martin. Courtesy transportation is provided within a ten-mile radius. A number of outdoor recreation areas, golf courses, museums and shopping malls can be found nearby. Enjoy hotel amenities and features like: free wireless high-speed Internet access, free daily newspaper, outdoor pool, and an exercise room. Your morning breakfast is full of hot and delicious options, making breakfast the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Corporate travelers will appreciate the business center The closest hotel to the Bayport Cruise Terminal and just five miles from the Johnson Space Center (NASA headquarters and home to Johnson Engineering and the Space Hub research facility), the BEST WESTERN PLUS Bayport Suites provides easy access to several attractions in Seabrook, Houston and surrounding locale. Visitors will enjoy strolling along the Kemah Boardwalk and waterfront area. This pet-friendly, smoke-free hotel is also located near: the University of Houston-Clear Lake, the Bayport Industrial Complex, CHRISTUS(R) St. John Hospital, United Space Alliance and Lockheed Martin. Courtesy transportation is provided within a ten-mile radius. A number of outdoor recreation areas, golf courses, museums and shopping malls can be found nearby. Enjoy hotel amenities and features like: free wireless high-speed Internet access, free daily newspaper, outdoor pool, and an exercise room. Your morning breakfast is full of hot and delicious options, making breakfast the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Corporate travelers will appreciate the business center that offers access to copy and fax service. The onsite banquet and meeting room can accommodate up to 30 people for a variety of functions. All guest rooms in this all-suite hotel feature curved shower rods, hair dryers, work desks, microwaves, refrigerators, flat-screen televisions, irons, ironing boards, sofa sleepers, voice mail and cable television. Connecting rooms can be requested. For added convenience, laundry facilities, valet cleaning service and a sundry shop are onsite. The BEST WESTERN PLUS Bayport Suites offers countless amenities and outstanding rates, perfect for making your trip to Texas memorable. ... more   less 
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Also Known As:
BEST WESTERN PLUS Seabrook Suites Big Bend National Park, TX

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