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“Great choice for a pre-cruise hotel”

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Best Western Plus Seabrook Suites
Ranked #1 of 6 Hotels in Seabrook
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great choice for a pre-cruise hotel”
Reviewed 25 March 2014

We choose this hotel because we were embarking out of the Port of Houston the following morning. We flew into Houston Hobby airport and took a $45 cab ride to the hotel - it would have been less if we had not stopped a store on the way to the hotel for a case of water to take on the ship. I wish we would have known that there was a convenience store right next door to the hotel! The room was clean and comfortable. While there are no restaurants in the immediate walking area, they provide a free shuttle to nearby food and attractions - then in the morning, after our free breakfast, they shuttled us directly to the port. If we ever cruise out of Houston again, we would most definitely stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank daleandmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, 23 April 2014
Dear Dale and Mia,

We know there are many choices for hotels and we thank you for choosing us! We hope to see you again on a return visit to the area so that we may earn the opportunity to improve our services!

Sincerely,

Daisy Dees
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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349 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Alberta
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 March 2014

We picked this hotel because we were taking a cruise and wanted a close place to stay This hotel provides a free shuttle that not only takes you to the cruise port but will shuttle you to where ever you want to go within the area. The evening before the cruise we took the shuttle to a restaurant and ended up going with everyone else on the shuttle to the restaurant recommended by the hotel and we had a great time and met some fellow cruisers. We were told to call the shuttle driver when we wanted to be picked up. The hotel is clean, comfortable and has a nice complimentary breakfast. All in all they cater to the cruisers and they book you on the shuttle for whatever time you want, even if it is later than check out time. We would definitely stay here again and try to visit Nasa while we were there.

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
Thank Griff99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, 23 April 2014
Dear Griff99,

From all of the staff, thank you for choosing to stay with us! We strive to provide great service and it is always rewarding to read wonderful reviews such as yours!

We hope to see you again soon!

Daisy Dees
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Lisbon, Portugal
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 March 2014

We were traveling to visit the Nasa center and this was a great spot to sleep for the night. The reception staff was good for 4 - big beds and a sofa area.

The breakfast was also very good, with plenty and different produts (fruit, cereals, yogurts, special and funny waffle with the shape of the state of Texas...).

Just 3 notes why we didn't rate 5 to this hotel: there is no bathtube or shower - there's simply tiles on the floor separated by a cortain, the bath area had some hairs, and we found strange that a kids toy we forgot in the room, simply disaperead (although we call back the next day) - the staff didn´t seemed comited enought to help us find this special toy (it had been with her for the last 5 years, since she was born).

Considering all aspects, we woul recomend it, with this few notes.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Lisbon_by_Sofia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, 23 April 2014
Dear Lisbon_by_Sofia,

I am so very sorry that we did not exceed your expectations. The housekeeping supervisor and myself did go back and search the room and did not find anything left behind. I do understand your frustration as I have children and know what it is like when their favorite toy gets misplaced. If there is anything that I can do, please let me know and I will do what I can.

Sincerely,

Daisy Dees
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Calgary, Canada
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 10 February 2014

We were taking a cruise Dec 21 and the ship was delayed due to fog. The front desk staff were excellent accommodating everyone. The ship docked late but the hotel let us keep the room until about 4pm with no extra charge. Free shuttle to cruise port.
Room could use some updating.
No restaurant within walking distance but free shuttle available.

  • Stayed December 2013, travelled with family
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Helpful?
1 Thank nscementer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, 23 April 2014
Dear Nscementer,

Thank you so much for the excellent review! We do our best to ensure every guest is treated like a guest in our home and we certainly look forward to seeing you back again on future visits to the area! I do want to let you know that we have been doing some upgrades to the hotel and hope to exceed your expectations!

Sincerely,
Daisy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amarillo, Texas
1 review
Reviewed 7 February 2014

We had excellent front desk customer service as soon as we arrived. Madison and Carolyn they had everything already ready and organized. The room was so spacious and clean. We loved everything about the hotel and our stay here. Would do it again.

Great job girls!

  • Stayed January 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank wanda e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, 13 February 2014
Dear Wanda,

From all of the staff, thank you for the wonderful compliments! I will be sure and share your review with the girls; it is always great for them to hear recognition for excellent service. We hope to see you again on a future visit!

Sincerely,

Daisy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford, Illinois
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 January 2014

the staff here is excellent specially the general manager Daisy Dees. They bend over backwards to make the customer happy. The free shuttle service to local restaurants and the cruise ship is great. The shuttle driver is very friendly. The room is very spacious and comfortable.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank Eliz49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, 3 February 2014
Dear Eliz49,

From all of the staff, let me extend our appreciation for your kind words! We enjoy having our customers feel like this is their home away from home when they come to stay with us. We look forward to seeing you again on your next trip to the area!

If there is anything I can do, please let me know!

Daisy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
122 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 30 January 2014

This is a standard Comfort Inn property in terms of design, cleanliness, and furnishings. The staff is accomodating and helpful. The breakfast included scrambled eggs and sausage. What distinguishes this property is its shuttle service.

But... this property is not close to anything, except for an adjacent gas station convenience mart. The nearest restaurants and other retails stores are over a mile away, and not susceptible to easy walking. The shuttle will take guests within a five mile radius. Because the vast majority of guests are cruise ship passengers, it stays very busy at dinnertime and embarkation time.

When it came time for embarkation, the hotel had a lobby full of guests and luggage. While the shuttle driver did the best he could, it still was over 1/2 hour for each trip to the port, by the time luggage was loaded and unloaded.

Overall, this is a reasonable property at a reasonable price if you don't have a vehicle and are planning on taking a cruise out of the Bayport cruise center.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjbphx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort S, General Manager at Best Western Plus Seabrook Suites, responded to this review, 3 February 2014
Thank you for staying at our Comfort Suites Property. We do stay very busy on Friday and Saturdays with cruise passengers embarking from the Houston Port, but we do strive to extend the same attention and customer service to our non-cruise guests.

Your comments are greatly appreciated and we will use your comments to build on elevating our service to all of our guests. We hope to see you again and will look forward to providing you with outstanding service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Seabrook Suites

Property: Best Western Plus Seabrook Suites
Address: 5755 Bayport Blvd, Seabrook, TX 77586 (Formerly Comfort Suites Seabrook)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Seabrook
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Seabrook
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Seabrook Suites 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The closest hotel to the Bayport Cruise Terminal and just five miles from the Johnson Space Center (NASA headquarters and home to Johnson Engineering and the Space Hub research facility), the BEST WESTERN PLUS Bayport Suites provides easy access to several attractions in Seabrook, Houston and surrounding locale. Visitors will enjoy strolling along the Kemah Boardwalk and waterfront area. This pet-friendly, smoke-free hotel is also located near: the University of Houston-Clear Lake, the Bayport Industrial Complex, CHRISTUS(R) St. John Hospital, United Space Alliance and Lockheed Martin. Courtesy transportation is provided within a ten-mile radius. A number of outdoor recreation areas, golf courses, museums and shopping malls can be found nearby. Enjoy hotel amenities and features like: free wireless high-speed Internet access, free daily newspaper, outdoor pool, and an exercise room. Your morning breakfast is full of hot and delicious options, making breakfast the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Corporate travelers will appreciate the business center The closest hotel to the Bayport Cruise Terminal and just five miles from the Johnson Space Center (NASA headquarters and home to Johnson Engineering and the Space Hub research facility), the BEST WESTERN PLUS Bayport Suites provides easy access to several attractions in Seabrook, Houston and surrounding locale. Visitors will enjoy strolling along the Kemah Boardwalk and waterfront area. This pet-friendly, smoke-free hotel is also located near: the University of Houston-Clear Lake, the Bayport Industrial Complex, CHRISTUS(R) St. John Hospital, United Space Alliance and Lockheed Martin. Courtesy transportation is provided within a ten-mile radius. A number of outdoor recreation areas, golf courses, museums and shopping malls can be found nearby. Enjoy hotel amenities and features like: free wireless high-speed Internet access, free daily newspaper, outdoor pool, and an exercise room. Your morning breakfast is full of hot and delicious options, making breakfast the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Corporate travelers will appreciate the business center that offers access to copy and fax service. The onsite banquet and meeting room can accommodate up to 30 people for a variety of functions. All guest rooms in this all-suite hotel feature curved shower rods, hair dryers, work desks, microwaves, refrigerators, flat-screen televisions, irons, ironing boards, sofa sleepers, voice mail and cable television. Connecting rooms can be requested. For added convenience, laundry facilities, valet cleaning service and a sundry shop are onsite. The BEST WESTERN PLUS Bayport Suites offers countless amenities and outstanding rates, perfect for making your trip to Texas memorable. ... more   less 
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Also Known As:
Best Western Plus Seabrook Suites Big Bend National Park, TX

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