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Holiday Inn Express Hotel & Suites Sealy
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Savings alert! 14% below average rates

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Reviews (56)
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Reviewed 26 November 2012

1st room, lock did not work. Just opened the door and walked in. Could not lock it from inside.
2nd room. Bathtub filled with silverfish.
3rd room the same, but fewer.
Moved to 2nd floor.
4th room more silverfish.
I was told no one else complained.
Needless to say we left.

Room Tip: Avoid if at all possible.
  • Stayed: November 2012, travelled with friends
    • Location
    • Rooms
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2  Thank 14Sunshine7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sealy, responded to this reviewResponded 8 December 2012

Dear 14Sunshine7,

Thank you for your stay with us and taking the time to give feedback. I am disappointed to read about your experience regarding your recent stay with us. I want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept my sincerest apology for falling short of your expectations particularly with the room accommodations received.

Once again, many thanks for your review and we will use your comments to improve our efforts.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

Checked into and out of hotel within 1 hour because of a leak in the ceiling. Was promised a full credit. Was not offered to change rooms. My credit card was charged full price. Manager Jay, told me over the phone "call whoever you want to, I will not reverse the credit" Also train runs every 2 hours all night long and horn blows everytime.

  • Stayed: July 2012, travelled with family
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2  Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2012

We recently stayed at this HI Express in Sealy, TX. We had made advance reservations on line and reserved a suite assuming there would be a foldout sofa in the living area for our grandson.
Imagine our surprise when it only had a small love seat that didn't make a bed. The desk clerk stated that "not all of their suites and fold out sofas" and the ones they have were already occupied by residents staying for the weekend (this was early Friday afternoon). According to her they were first come first served-wonder how early you have to arrive to get one? They did provide a roll away at my request and insisted the description online states all suites do not have fold out beds (NOT- I checked!). I asked if they could adjust the rate and after some thought, the clerk said they could not since we had made the reservation online and they couldn't change online rates! Since when?
We were later also surprised to know that a train track runs in front of the hotel with trains about every hour or so all night long! Guess which side we were on? Hardly slept all night! Guess they haven't heard of insulated windows!
Otherwise it is a beautiful hotel with adequate service.. Breakfast was excellent . However, i doubt if I will stay at this facility again, considering their attitude and our experience. These small town operators need to learn that not all guests are going to accept anything they want to deliver
and there are other options, albeit in some cases not in that town." Old 300 member"

Room Tip: Do specify that you want a suite with a fold out sofa (if that is the case) and do not let them put you on the east side of the building facing the railroad track.
  • Stayed: June 2012, travelled on business
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1  Thank Old300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2012

Sitting in my room at the moment...paid $120, no budging on the price...only had queen beds left...have been in the room for 1 hour and have had 2 trains go by and both have let us know by blowing their horns...doors slam when people come in or leave their rooms...needless to say, this the first and last time we will stay here, if the time comes will check out Super 8. Did not get to check out trip advisor as we had no idea where we would be stopping for the evening, but feel like this was a mistake.

Room Tip: Bring ear plugs if you plan to stay here.
  • Stayed: June 2012, travelled with family
    • Value
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2  Thank luv2dive2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Ramonalea,

Thank you for your recent stay with us and reviewing our property. Your comments are very important to us. We strive to be the best in our industry however, it seems we failed to do so during your stay. I apologize for any inconvenience the outside noise might have caused you. We hope you give us a chance to host you the next time you are in the area.

Sincerely,

Irish V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2012

Stayed in the hotel while on business. The breakfast was good and an attendant was present to make sure everything was plentiful. The front desk personnel were courteous and helpful. I would stay there again anytime

  • Stayed: January 2012
    • Value
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Thank BlissRanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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