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Hampton Inn & Suites Selma-San Antonio-Randolph AFB
Ranked #1 of 3 Hotels in Selma
Certificate of Excellence
North Richland Hills, United States
2 reviews
“Great Trip”
5 of 5 bubbles Reviewed 5 August 2014

Good service..easy access to highway..room was very comfortable and clean...good choices on breakfast....nice lobby with plenty of seating and TV. Could have used a couple more pillows in the room..complimentary internet was slow at times

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Hollis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany B, General Manager at Hampton Inn & Suites Selma-San Antonio-Randolph AFB, responded to this review, 6 August 2014
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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327 reviews from our community

Traveller rating
    212
    76
    23
    9
    7
See reviews for
158
46
13
88
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Hays County, United States
1 review
1 of 5 bubbles Reviewed 27 July 2014

There is a great distinction between a room being ADA compliant, and a room actually meeting the needs of a person with knee, hip and/or back disabilities. The rooms we were shown might meet the minimum requirements of the law, but they did not meet our needs.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany B, General Manager at Hampton Inn & Suites Selma-San Antonio-Randolph AFB, responded to this review, 6 August 2014
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baytown, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Highly recommended hotel, clean, friendly staff, good breakfast. Everyone was very helpful. I will be staying here again soon. Great location near New Braunfels. Family oriented and quiet. I have no complaints at all.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kelly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany B, General Manager at Hampton Inn & Suites Selma-San Antonio-Randolph AFB, responded to this review, 6 August 2014
We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TX
Level Contributor
187 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 23 July 2014

New property in good condition. Overall a decent stay, but a few misses;

Internet service was quite buggy. On off on off. More off than on.

Breakfast items not exactly the freshest - brown bananas and milk had already reached its best buy date.

Location / freeway access a little awkward.

A bit stingy with the in-room coffee packets.

Heard every step from the room above.

Stayed July 2014, travelled on business
Helpful?
Thank tradi_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany B, General Manager at Hampton Inn & Suites Selma-San Antonio-Randolph AFB, responded to this review, 6 August 2014
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 22 July 2014

First they charged me for 3 rooms instead of two. Then when I left I found out one of the clerks must have tried to use my card at a building supply company in Georgia for the exact same amount as the cost of my room.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany B, General Manager at Hampton Inn & Suites Selma-San Antonio-Randolph AFB, responded to this review, 6 August 2014
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SAn Antonio, United States
1 review
5 of 5 bubbles Reviewed 12 July 2014

Hampton helped us have a great time in San Antonio. They treated us like a family and it helped us have an excellent time in San Antonio. Thank you Hampton. It was very clean and comfortable and the complimentary breakfast was perfect and very clean.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Theresa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany B, General Manager at Hampton Inn & Suites Selma-San Antonio-Randolph AFB, responded to this review, 6 August 2014
We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

Desk clerk had the wrong room and floor assigned after I had personally spoken to her that morning and traveled all day to get placed in a small room and not suite and on the upper floor. Somebody needs to teach personnel how to honor reservations and especially after having a phone conversation to confirm all needs.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank donh192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany B, General Manager at Hampton Inn & Suites Selma-San Antonio-Randolph AFB, responded to this review, 6 August 2014
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Selma-San Antonio-Randolph AFB

Property: Hampton Inn & Suites Selma-San Antonio-Randolph AFB
Address: 14655 IH-35N Access Road, Selma, TX 78154
Phone Number:
Region: United States > Texas > Selma
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Selma
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Selma-San Antonio-Randolph AFB 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Located near Randolph Air Force Base and opposite The Forum at Olympia Parkway, the Hampton Inn & Suites Selma – San Antonio – Randolph AFB Texas hotel provides a variety of services and amenities designed to ensure a comfortable stay. Enjoy our free hot breakfast each morning and take advantage of free WiFi. Swim laps in the hotel's spacious pool and maintain your fitness routine on the road in the fitness center. Stay on top of work in the hotel's fully equipped business center with printer and fax access. ... more   less 
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