We've had two very good stays here in the past year and I gave this hotel a good review previously. But there were a number of problems during our third stay that I feel warrant an updated review and a lower rating.
The good news is the hotel is still quite new and the rooms are in good condition. I did have some trouble with the thermostat in my room, but finally got the temp where I wanted it through trial and error. Also the free breakfast was as good as it was on previous visits.
Now the problems:
The front desk did not have one of our reservations, even though I received confirmation of it online before arrival. They had plenty of rooms and were able to accommodate us, but at a higher price than I had originally booked it.
There was a pervasive smell of raw sewage in the lobby and hallways during our entire 5-night stay. It was very unpleasant. The staff seemed to be attempting to cover it up with air freshener, but they were losing the battle. I eventually mentioned this to the front desk. They shrugged and apologized without explanation.
I came back to my room one evening to find the door had not been closed securely by housekeeping; I was able to push the door open without using my key. Luckily, nothing was missing. I mentioned this to the front desk and they shrugged and apologized.
The front desk was apathetic, as you can see from the above remarks.
I hope the problems we encountered were just bad luck, but if the management is as bad as it seemed on this trip, I fear this property is on the way down. I noticed that a new Comfort Inn and a Hampton Inn are opening nearby. I think I will try one of them on my next visit.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel and Suites in Selma, Texas. This newly-opened Selma, Texas hotel is just minutes from the San Antonio International Airport and exciting San Antonio sites such as the Alamo and the beautiful River Walk. Our Selma, TX accommodations provide easy access to a number of local attractions and businesses as well. Conveniently situated across from I-35, this choice Selma, TX hotel offers a pleasant stay just one mile from Retama Pk and 2 miles from the Verizon Wireless Amphitheater. Families will enjoy spending time at Schlitterbahn Water Park, Six Flags Fiesta Texas or Sea World San Antonio. Visitors can also tour the Natural Bridge Caverns, go on safari at Natural Bridge Wildlife Park, shop at the Forum or check out a Spurs' game at the AT&T Center. Business travelers will appreciate our Selma hotel's convenient location near business attractions such as Southwest Business Corporation, Xerox, Inquate, TexStar and Alamo Crane. For a relaxing afternoon of golf, the hotel is just three miles from the scenic Olympia Hills Golf Course and Conference Center. During your stay in sunny Selma, TX, be sure to take advantage of our hotel's amenities, which include an outdoor pool and spa, free high-speed Internet access, a well-equipped fitness center, on-site laundry facilities and the free bkfst buffet. Book your reservations today to begin enjoying our outstanding Selma, TX hotel deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Selma
- Holiday Inn Selma
- Selma Holiday Inn