Arrived 3am, Dec 30, 2017 to a dirty, used condo. No one (mgmt/hspkg) avail to assist with this tremendous inconvenienceMgmt/hskpg. Had to sleep in Lobby until Guard Desk contacted mgmt (Cynthia) around 9am. Was promised some way of making it up to us by 1-2-18. No word or call from mgmt. Called 1-3-18, xpctg call back from Cynthia, no call back, claiming had to leave offc. Called 1-4-18 & mgmt says couldn't compensate since resort booked thru timeshare. Offered resort amenities, grill, beach canopy, etc., xtra night--all nice, but on our LAST DAY HERE. Not able to accept offers as we are now preparing to leave, thus a poor review.