We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The stay from Hell!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Garden Inn South Padre Island
Certificate of Excellence
Village Mills
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The stay from Hell!!”
Reviewed 23 July 2011

I am sitting here at the HIlton Garden Inn as I write this review. The first night, my husband and I were given a room in which the view was a wall. When I asked to be upgraded they said it was the room I was assigned because I was using points. How's that for being a "valuable Hilton Honors member?" When I mentioned I was paying for two nights with our own cash, they reassigned us to a room that undoubtably was hosting a continual track meet. in the room above us. We did not complain UNTIL tonight when the wedding in the ballroom started shaking the floor and all of the walls with the music so loud that we are simply past miserable. When my husband and others on the floor went down to complain, the manager offered to comp. the room for another guest but said he wouldn't comp. us (remember I used points for only two nights of the four nights).So basically, I am not feeling valued and everyone should note that the walls here as well as the floors and ceilings are paper thin. Do not stay here!!!!!!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
12 Thank Dalenkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,460 reviews from our community

Traveller rating
    768
    392
    173
    78
    49
See reviews for
554
505
43
165
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (313)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 July 2011

The aesthetics of the hotel are great. The rooms are nice and so is the pool and beach. What really gets me wondering about this hotel is the service and the staff... I booked for a king size partial view room as far away from the ballroom as possible, and I got a two queen size bed room on the third floor right above the ballroom with the partial view, one out of three, right? I didn't complain because I was here to enjoy and I didn't want to argue. The bed was comfortable and the room was clean. Now I don't like room service until I leave, so when I ask for extra towels and a roll of toilet paper, they told me they'd send it over and it never came. Suddenly I hear the room service ladies outside and ask them for the stuff and they keep insisting to do room service. Isn't that MY choice? The bartender was slow as hell and apparently had trouble figuring out how to do a jhonny walker with club soda (there's another bartender, had a mustache and thick eyebrows, no glasses, he was good, but the one with glasses is the one I'm talking about), after he got it done, the drink tasted as if there was no Johnny! I gotta say, if you avoid the staff and just do your thing, I think this is a good hotel, but fancy people beware!!!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KingDarunia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2011

My husband and I took a short two day trip to South Padre. We were contemplating several hotels in the area, specifically the resorts and upper level hotels. Now, I'm not a luxury only person, but i'm used to staying in very nice hotels when I travel, so I was worried about the hotels available on the island. After reading a lot of reviews on this website - I figured this hotel would be the best. The price was very good - I know some days it's in the 200+/night, but we waited and found a good option of 135/night on the hilton website and jumped on it! I was not dissapointed at all!!!

Driving in, once I saw how all the other hotels looked, I was so glad I picked this hotel. A lot of the others are run down and not near the beach.

The hotel is beautiful - We stayed at the regular King room, no ocean view. The bed was great, the shower is stand up, no bath, which was wonderful. The TV was new, flat screen about 30' and the room comes with all the amentities you would need. Microwave, Fridge, Coffee Maker, Iron +board, Hairdryer and toiletries (which is normal). I did not mind not having an ocean view at all, because there is a patio with chairs on it, so you can relax and sit outside if you need to. There is a business center in the lobby which has several computers and a printer in case you buy tickets online and need to print or anything like that. There is free Wi-fi in the rooms.

There is a beautiful pool area with tons of chairs and umbrellas. The pool area did not look as nice in the pictures as it did in person. We lounged at the pool and there are even waitresses that will take your drink orders. We had a pitcher of pink lemonade bacardi mixed drink and although it was very refreshing with lots of ice- It wasn't very strong. It felt like we were at a resort, and it wasn't too packed at all- I will advise we did travel on a sunday-tuesday, so it may be more busy on a weekend. Then right behind the pool is a ramp that takes you straight to the beach! When i looked on the website it looked like a long ramp, but it's actually very short and then you are right on the beach. The hotel also has fan in the lobby directed at the floor in case people track in water from the pool, they will not slip.

The staff was great! One thing I may advise is to ask for more towels, they only give you two shower sized towels in your room, but many other hand towels and washcloths.

There is a representative for Breakaway cruises in the hotel lobby all the time, which offers great fishing trips, parasailing and dolphin tours. We did the fishing and it was amazing! I was so glad that the rep was in the hotel so we didn't have to go buy tickets in person and could actually get more information before purchasing.

The hotel actually had free samples of austrailian gold sunscreen which I thought was so responsible since people usually forget that stuff. We had sunscreen but used some and it smells great - i will definitely be buying my own.

The sea turtle museum was literally across the street from the hotel (as was the nature center and convention center), but unfortunately was closed on Monday - which I thought should be advertised more around town - A lot of small businesses etc are closed on Monday, bagel shops, stores, restaurants. I'm not sure why, maybe it is their normal person's sunday? But the big stores and restaurants were open on Monday.

We did not eat at the hotel, but their room service is relatively cheap and they have a buffet breakfast in the morning for $9.95 - I'm not a buffet person I just don't eat that much and usually do not spend that much for breakfast, so we went down the street and got something. There are several restaurants, CVS, fast food etc in the area, so you don't have to eat out you can go to the stores as well.

There is also a store in the hotel that sells necessities, ice cream, microwave meals and beer/cokes. It's very convenient in case you forgot something.

I will say that they will charge your card a little more until you check out. For example our room was $135, with taxes about $148, but they held $171 on our card. Once we checked out the pending $171, posted as $148, so it worked out- there were no issues whatsoever.

Overall, if I came back to south padre I would not hesistate to stay at this hotel again, even if it was a little more expensive because it's definitely worth it.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank lilyintx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwalk Iowa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2011

As a side trip to visiting family in Weslaco, our family of four stayed at the Hilton for a few days during spring break. Although I was not given my reserved oceanview room at check-in, it was sorted out after some time (checking out pool room and then talking with the manager). The room, balcony, and view were a real treat. We enjoyed the poolside music played at noon for the college students and we took advantage of the beach and areas of the hotel when the students were all still sleeping. One suggestion I would have is for the hotel to offer family specials during spring break to help balance the demographics during that time.

  • Stayed March 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dsrnorwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2011

I will say that my wife and I had a great family trip with our toddler. The rooms were very clean, pool was great and perfect acres to the beach...
The only bad deal on this hotel is the noise from the conference rooms. If you stay in the hotel don't ask for a room above the conference rooms. They have wedding receptions with music blaring until midnight....
Staff said there was nothing they could do!!!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Awh0005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
missouri city
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 June 2011

Well it was a very nice hotel,wont say the best,that was my sons point of view.Great spot,nice rooms,and very helpful staff from the frot desk to the pool area.We had a suite and even though the room was by the pool,wasnt much noise to bother us.We will stay here again in the future.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jl1231c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this review, 25 October 2013
Dear guest,

Thank you for taking your time to write us a great review regarding your stay at the Hilton SPI. We’re thrilled you and your family enjoyed your stay loving your room, service, and pool area. We work hard to exceed every guest’s expectations and glad we fulfilled yours. Thank you for choosing us and we’ll look forward to your next visit.

Thank you,
Aaron R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 June 2011

Hilton Garden Inn on South Padre Island was just fabulous! The location on the beach was perfect. We walked one way on the beach away from the "crowds" to a more private beach location. (We were there during the week, so the island wasn't very crowded! That was also a big plus!)
The staff was very personable, helpful and friendly.
There was a wedding this weekend and it was BEAUTIFUL! They did a great job with the decorations and preparing for the event!
Our room was clean and comfortable. This is a new hotel and it is well taken care of.
The swimming pool is beautiful and large! Again, well taken care of. Clean and fun!
Great place to stay!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank deesteve19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Hilton Garden Inn South Padre Island, responded to this review, 13 June 2011
Thank you for your kind words! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these South Padre Island hotels
0.0 mi away
La Quinta Inn & Suites South Padre Island
La Quinta Inn & Suites South Pad...
#1 of 32 in South Padre Island
4.0 of 5 bubbles 1,237 reviews
3.9 mi away
Pearl South Padre
Pearl South Padre
#7 of 32 in South Padre Island
3.5 of 5 bubbles 1,538 reviews
0.4 mi away
Ramada Hotel & Suites South Padre Island
Ramada Hotel & Suites South Padr...
#6 of 32 in South Padre Island
4.0 of 5 bubbles 583 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Holiday Inn Express Hotel & Suites- South Padre Island
Holiday Inn Express Hotel & Suit...
#9 of 32 in South Padre Island
4.0 of 5 bubbles 326 reviews
1.4 mi away
Best Western Beachside Inn
Best Western Beachside Inn
#4 of 32 in South Padre Island
4.5 of 5 bubbles 107 reviews
3.9 mi away
Schlitterbahn Beach Resort
Schlitterbahn Beach Resort
#8 of 32 in South Padre Island
4.0 of 5 bubbles 463 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn South Padre Island? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn South Padre Island

Property: Hilton Garden Inn South Padre Island
Address: 7010 Padre Blvd, South Padre Island, TX 78597-7726
Phone Number:
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn South Padre Island 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Our Hilton Garden Inn hotel is set among the dunes of the Gulf of Mexico beachfront and offers contemporary convenience on the north side of the island. We place you in the heart of the beach action where you can enjoy a gulf sunset, beach horseback riding, parasailing and more. We offer complimentary WiFi throughout our hotel along with a full-service bar and restaurant at the pool and deck. Check out what all our South Padre hotel has to offer! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Agoda, Priceline, Odigeo, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd, getaroom.com, Cancelon, HRS and HotelQuickly so you can book your Hilton Garden Inn South Padre Island reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn South Padre Island Hotel South Padre Island
Hilton Garden Inn South Padre Island Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing