I am extremely unhappy with our recent stay at the Hilton Garden Inn at South Padre Island on 1/10 and 1/11. I had made reservation under my name and my debit card months in advance. When we arrived I showed the girl my driver's license and my Debit Bank Card. She had me sign a piece of paper stating that our rate was $39.00 a night. When we got to our room, the internet wasn't working so I called downstairs. They kept trying to tell me I was Peter Hoeffer or something like that. I argued with her until I said, Okay, I'll just use that last name to get on the internet. Our air did not work--the room was 80 degrees. Then within 5 minutes the desk called and said that they had made a mistake and we were not Peter whatever his last name was. Then they proceeded to charge our stay plus Peter's to my bank account. It's already been subtracted and they tell me that it's really not! I'm looking at my bank statement. They can charge your bank in 1 minute, but when they make a mistake it takes 7 days to have it placed back in your account. This makes no sense. I will never stay there again. Arguing with them is like talking to a wall.
- Official Description (provided by the hotel):
- Our Hilton Garden Inn hotel is set among the dunes of the Gulf of Mexico beachfront and offers contemporary convenience on the north side of the island. We place you in the heart of the beach action where you can enjoy a gulf sunset, beach horseback riding, parasailing and more. We offer complimentary WiFi throughout our hotel along with a full-service bar and restaurant at the pool and deck. Check out what all our South Padre hotel has to offer! ... more less
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- Also Known As:
- Hilton Garden Inn South Padre Island Hotel South Padre Island
- Hilton Garden Inn South Padre Island Texas