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“It is good, but I had a problem when arrive”

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Hilton Garden Inn South Padre Island
Certificate of Excellence
Reviewed 28 April 2014

I arrive on midnight and I booked a suite room, and I had a accessible room, I did not want it and there was not other option so I had to stay in a smaller room and pay the same price that I book for it

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank acastillo63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 5 May 2014

Hello,

Thank you for sharing your experience of your recent stay. We apologize for the problems with the check-in and assure you this isn't a common complaint for us. However, I will ensure that our staff will keep a closer eye on problems like this. We hope this didn't ruin your expectations and hope you will choose us again the next time.

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1,073 - 1,079 of 1,629 reviews

Reviewed 27 April 2014

Hubby & I enjoyed a long weekend here. Absolutely everything was great...including the hotel's restaurant. Every staff member was nice and friendly and helpful and
good-spirited! Hotel presented fireworks on Friday & Saturday. Even hula dancers on Saturday. Lots of fun & very clean.

  • Stayed: April 2014
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Thank NeldaR1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 5 May 2014

Greetings,

It’s great to hear your stay went very well! We’re pleased you and your hubby enjoyed our accommodating staff and our hotel overall. Thank you for leaving your feedback and for selecting us to stay with. We would be honored if you chose us again!

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Reviewed 27 April 2014 via mobile

It's right on a nice beach. There's an awesome fireworks show at 9 on the weekends, hula dancers at 830, although I missed that, and the Hilton has decent food for the location ie the crab stuffed jalapeños with the sweet chili sauce. The staff was great too.

Stayed: April 2014, travelled as a couple
Thank Betterist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 29 April 2014

Hello,

Thank you for choosing the Hilton, leaving your feedback, and visiting our restaurant located inside the hotel. We’re delighted you had an awesome time enjoying the fireworks and our staff’s service. We appreciate you leaving this review and we hope to see you back soon!

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Reviewed 25 April 2014

We not only had a very nice King bed suite with an awesome ocean view and pool view, but we received a special promotion that included breakfast for my wife & I and our daughter every day!
Service from all staff we encountered was outstanding.
Great hotel, right on the beach, right across from the Laguna Madre Boardwalk trail and the birding center. Great pool area.

Room Tip: If possible upgrade to the suites with an ocean view- otherwise your balcony might overlook the park...
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  • Stayed: April 2014, travelled with family
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1  Thank Barry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 25 April 2014

Hello Barry,

Thank you for sharing your fun experience in South Padre Island staying at the Hilton Garden Inn. We’re very pleased our staff made your stay a fantastic one. We are glad you and your family loved the ocean and pool view, our location, and your king suite. It’s been an honor having you and the next time you’re on the island come visit us again!!

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Reviewed 24 April 2014

We arrived 2 hours early to 3pm check in but no rooms were available per the gentlemen in the front. So we sit in the lobby within view of the front desk and wait having a drink. An hour goes by and he didn't let us know it was ready but I went up and asked another young lady who said we have rooms ready now. We have to wear red arm bands as if we did when we went to Jamaica but it gets annoying when you have it around your arm all day but I understand it is for our safety. We only stayed for 2 nights and the first night the room was 83 degrees even though it was set on 60.. We called the front desk and maintenance was able to switch out the AC unit for a new one fortunately. Which made a world of difference. I am thankful that was accomplished. The food in the restaurant area was great and glad they were open till 11pm.

Room Tip: We got the room with a balcony which to me was worth it to just stand outside without leaving the ho...
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  • Stayed: April 2014, travelled as a couple
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Thank Prakash G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 24 April 2014

Greeting Prakash,

We truly appreciate you leaving your feedback regarding your most recent stay at the Hilton Garden Inn on South Padre Island. We are glad your 2 night stay was enjoyable despite the AC issue, which I’m glad to hear got fixed right away. We’re also pleased you liked our restaurant and its food. It was a real honor having you and we hope you will stay with us again during your next trip to South Padre Island.

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Reviewed 23 April 2014

We stay in a condo here but we have stayed here several times. They have an inexpensive restaurant with an all you can eat breakfast. The pool is huge and right off the beach. The rooms are large have a great view. Very expensive during the season but very cheap during the off season.

Room Tip: Check their website for weekend specials.
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  • Stayed: October 2013, travelled as a couple
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Thank Russell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 24 April 2014

Hello Russell,

Thank you choosing us time after time! We’re pleased you enjoyed your breakfast at our restaurant and the pool area. We appreciate your continuing patronage and for taking the time to share your experience with us. See you the next time!

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Reviewed 22 April 2014

If you are staying here, pay a little more and get an ocean view room. The view is fantastic overlooking the pool and the Gulf of Mexico. The rooms are very nice, clean, and they have adjustable firmness on the beds.

Room Tip: The upper floors are better for the view.
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  • Stayed: April 2014, travelled as a couple
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2  Thank Patty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 23 April 2014

Hello Patty,

Thank you very much leaving your feedback regarding your recent stay at the Hilton Garden Inn SPI. We’re delighted you enjoyed your clean rooms, adjustable beds, and most of all, the beautiful scenery South Padre has to offer. We appreciate you choosing us and hope you will again the next time you visit SPI.

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Additional Information about Hilton Garden Inn South Padre Island

Address: 7010 Padre Blvd, South Padre Island, TX 78597-7726
Phone Number:
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in South Padre Island
Price Range: £79 - £350 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn South Padre Island 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Our Hilton Garden Inn hotel is set among the dunes of the Gulf of Mexico beachfront and offers contemporary convenience on the north side of the island. We place you in the heart of the beach action where you can enjoy a gulf sunset, beach horseback riding, parasailing and more. We offer complimentary WiFi throughout our hotel along with a full-service bar and restaurant at the pool and deck. Check out what all our South Padre hotel has to offer! ... more   less 
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Also Known As:
Hilton Garden Inn South Padre Island Hotel South Padre Island
Hilton Garden Inn South Padre Island Texas

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