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Hilton Garden Inn South Padre Island
Certificate of Excellence
Reviewed 11 May 2014

Just finished 4 nights at this property. The location is great, one couldn't be much closer to the beach. The room was clean, and well maintained with the exception of the spots on the carpet. Check-in was quick after 3pm, before that (2pm) they were very adamant in stating "we do not have any rooms available". The location is away from most of the hot spots which we found to be good. We ate at the restaurant within the hotel (American Grill) 3 nights and the food was very good, and prepared quickly. Please note that the room walls are thin, in the late afternoon a child in the room next to us ran the length of the room back and forth for hours, and banged the walls many times. In the night we could always hear the tv's in the rooms on both sides of us, and lots of snoring. We understand that this is not the fault of the hotel but it is something to consider. The only other thing which could have been better is the water pressure, it's very low. All in all this is a very nice place to stay, everyone was friendly, location, pool, beach were very good. Note: there is a $4 resort fee which we were not aware of.

  • Stayed: May 2014, travelled as a couple
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Thank tdmtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 12 May 2014

Hello,

We appreciate you taking the time to leave a review of your wonderful stay at the Hilton Garden Inn. We’re extremely happy you loved your room, our location, pool, and friendly staff. Thank you for having dinner at our restaurant 3 times. We would love to have you back the next time!

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1,024 - 1,030 of 1,587 reviews

Reviewed 11 May 2014

Being retired allows for spontaneous trips. So we did. Looked at a few reviews but decided to see Hilton Garden Inn for ourselves so booked and drove down very next day. Excellent experience all around. Great staff. We will definitely return.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 12 May 2014

Dear Charles,

Thank you for selecting us on your spontaneous visit to South Padre Island! We’re very pleased you had an excellent experience all around thanks to our accommodating staff. We appreciate you leaving your feedback and hope to see you back for another great time!

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Reviewed 3 May 2014

This Hotel is a pretty good and clean. It's at the end of the Island so the location can be challenging for those with no transportation and the best restaurant ( High quality ) are farther away. The staff was helpful and although we were there for business, the hotel bar usually closes at 10 pm and with other locations a distance it can be a problem. Fortunately the Bartender did stay late for our group a few nights but it did wind down quickly. The pool was very clean and the water side seemed nice. Some said they walked / ran in the water which they said was surprisingly cold. I faced the water and enjoyed the sounds while others found it a problem. I honestly found this location nice enough to come back but it could use a but more near by attractions / food would be my only complaint.

Room Tip: Face the Ocean in the middle of the Hotel.
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  • Stayed: March 2014, travelled on business
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Thank Claude H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 8 May 2014

Greetings Claude,

We appreciate you leaving your feedback! We’re excited to hear you loved our hotel and you had a great stay during your business trip. We appreciate your complements and do hope you will visit us again sometime!

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Reviewed 1 May 2014

My stay at this hotel was very good. The service was nice and helpful. All rooms were really big and clean and there was also a balcony with view on the ocean. It was great to have a direct connection from the hotel to the beach, but the pool area was still great. There are two whirlpools and a big swimming pool outside. The fitness area is pretty small and not really great. The breakfast was perfect, delicious and even better for the price. The bad thing is that you usually have to walk through the restaurant to get to the entrance or the pool and that's really not a good arrangement!
All together I liked my trip though and would go back there for sure.

Stayed: April 2014, travelled with family
1  Thank travelforlife34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 8 May 2014

Dear guest,

Thank you for choosing the Hilton during your stay with your family. We’re really happy you enjoyed our staff and your stay overall. Thank you for your kind words. See you the next time!!

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Reviewed 1 May 2014

The Hilton Garden is really a nice place on the island. I stay here for business once or twice a year. If bringing my family to the island, this Hiton would be my first choice. So many of the island's condo and hotel properties are aging, but the Hilton is such a nice place. The employees are friendly and professional. The hotel is clean, has beach access, a great pool, and a business center. I had a standard king room and it was very large and everything in the room was in top order.

The hotel is self-sufficient so you won't need a car. There is a restaurant on site and a shop with snacks. However, if you don't have a car, the Hilton is at the northern most end of the island.

Don't hesitate to stay here.

Room Tip: The walls are thin so I could hear the ceiling cracking with foot steps. Ask for a room on he fourt...
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  • Stayed: April 2014, travelled on business
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1  Thank fquinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 5 May 2014

Greetings,

Thank you for leaving us your feedback filled with complements and praise. It’s very rewarding to hear you really like our hotel from top to bottom. We’re delighted you enjoyed our business center, pool area, and beach access. Thank you for staying with us and would love to have you back anytime!

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Reviewed 30 April 2014

Had three day stay with my husband and it was great! Arrived at 3 pm and room was not ready yet due to busy weekend , but front desk still found us a room to fulfill our request of high floor ocean view room that was ready for check in, so no wait ! Love the added deck with room service to it and pool as well!!! Can enjoy music from Clayton's bar on weekends without having to pay or leave hotel! And beach access very safe and clean! Loved being able to enjoy cocktails and great food from hotel outside! Very friendly service from all staff!!! And only place on the island with real Starbucks! And food at the Resturant is so good we ate there all three nights with something new each night! Julio and staff in kitchen are amazing!! LOVE the Kurig coffee machines in rooms !! No nasty coffee makers or mugs at this hotel!! Best Place to stay in South Padre!!

  • Stayed: April 2014
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1  Thank Teresa I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 5 May 2014

Dear Teresa,

We appreciate all the nice comments you have written! Our main purpose to exceed a guest expectations and very glad we were able to do so. Also, thank you for eating at our restaurant all three nights during your stay. We’re ecstatic you and your husband had a very pleasurable stay enjoying the weather and atmosphere South Padre Island brings. Please come and visit us the next time you’re in SPI for another unforgettable experience!

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Reviewed 30 April 2014

Great hotel with all the services needed for a great vacation. Some good points: front desk service is some of the best I've seen; delivery of food to room service is quick with no loss of quality; hotel store has almost everything at little markup seen elsewhere; comfortable, quiet rooms. Some room for improvement: while the pool might be the better of what's offered in the area, the cleaning is not good. After a weekend the pool resembles a swamp and is dirty - either maintenance is not up to standard, the chemicals are not be added or the filtration system is not large enough for the pool; housekeeping during first day was superb but went downhill after that to an "acceptable"level. Had to call a few times to remind them to clean, bring towels, glasses, etc.

Overall though, it is a great spot and will definitely return. I hope they fix their pool issue though, it was kind of gross, and from someone who's worked around pools their entire life, this is avoidable (guest usuage is not an excuse).

Stayed: April 2014, travelled with family
1  Thank Drodge709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 5 May 2014

Dear guest,

Thank you for your detailed review. We appreciate you addressing your concerns about the pool area and our housekeeping. We will look into these inconveniences to ensure a great experience for our guests. We hope you will come back the next time you are in South Padre Island.

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Additional Information about Hilton Garden Inn South Padre Island

Address: 7010 Padre Blvd, South Padre Island, TX 78597-7726
Phone Number:
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in South Padre Island
Price Range: £82 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn South Padre Island 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Our Hilton Garden Inn hotel is set among the dunes of the Gulf of Mexico beachfront and offers contemporary convenience on the north side of the island. We place you in the heart of the beach action where you can enjoy a gulf sunset, beach horseback riding, parasailing and more. We offer complimentary WiFi throughout our hotel along with a full-service bar and restaurant at the pool and deck. Check out what all our South Padre hotel has to offer! ... more   less 
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Also Known As:
Hilton Garden Inn South Padre Island Hotel South Padre Island
Hilton Garden Inn South Padre Island Texas

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