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Reviewed 28 May 2018 via mobile

Had so much fun , the ladies in the front Isabel was amazing and the intire crew was very nice . Also I want to thank the bartender and the waiters there were awsome got me hooked on them Hurricane it was crazy . I really hope to come again have a blast once again thank you guys so much for everything .

Date of stay: May 2018
Trip type: Travelled with friends
Thank Jamh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HershalP, Public Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 8 June 2018

Hi Jamh B,

Thank you for allowing our staff to serve you and we're very happy you had a nice time. We appreciate your feedback and hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

Front desk very attentive Mrs Isabel is always great CSR... iam at hilton garden loyal customer there every other wkend in the summers and have never had any bad expiriences .. always a pleasure and very relaxing place clean and awsome workers

Date of stay: May 2018
Trip type: Travelled with family
Thank lermalilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HershalP, Public Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 8 June 2018

Hi lermalilia,

Thank you for taking time to leave your nice feedback, we're glad you had a great time and appreciate your Hilton Honors loyalty. We'll let Isabel know of the great job she is doing and we look forward to your next visit!

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Reviewed 27 May 2018

Our second stay at this hotel. Just as wonderful as the first time. Staff very friendly and polite. The breakfast buffet is wonderful with numerous choices. I especially enjoy the made to order omelet bar. The location is great as it is away from the busy and more populated part of Padre Blvd. Room is spacious with incredible oceanfront views. We look forward to returning in the future.

Room tip: Select ocean view
Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Virginia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HershalP, Public Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 29 May 2018

Hi Virginia R,

Thank you for the incredible review! We're glad you took full advantage of all the amenities our hotel has to offer. We hope to see you on your next visit to South Padre Island!

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Reviewed 26 May 2018

The location is excellent, with great beach access, the staff was friendly and helpful, and our rooms was comfortable. Parking was ample (and free) in late May, but the hotel was not full, so I don’t know if that’s an issue during peak times. Our only complaints were occasionally spotty complimentary WiFi and a really annoying bathroom exhaust fan that automatically came on with the light switch and could not be turned off. So loud you could hear it over the shower. Overall, though, I think this is the best hotel on the island.

Room tip: If you want an unobstructed gulf view, ask for a room on the third or fourth floor. Palm trees partially block second floor views.
Date of stay: May 2018
Trip type: Travelled as a couple
Thank carolynbT2089KK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018

Stayed for 3 nights in early May. Location is the best point - great beach access and two excellent attractions opposite the hotel to the land side. (Turtle and bird sanctuaries adjacent to each other) The pool area is also pleasant and the fireworks display entertaining. That aside I am struggling for positives. Tired rooms and decor, very strange internal processes at breakfast, elevators which make you wonder if you will make it to your destination, slow check in and too many staff have clearly had little in the way of training. (There were exceptions) The food was variable in quality as were the serving staff. On one night our main courses arrived less than one minute after our (hot) appetisers and were crammed onto the table without the blink of an eye. Add to this huge car parking facilities that appeared to be constantly full - we hardly dared move in case we could not park again!
For the exorbitant price we paid I would have expected much much more from any hotel. I'm not sure what the competition is like, as on paper this looked like one of the better options on the island.

Room tip: Higher floor facing the sea
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank HunterP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HershalP, Public Relations Manager at Hilton Garden Inn South Padre Island, responded to this reviewResponded 29 May 2018

Hi HunterP1,

We sincerely apologize your stay with us was less than perfect, our goal is for you to have the best experience possible and we're disappointed to learn you weren't able to enjoy our hotel to it's full potential. We're working hard to update all details that need attention and have consulted with our staff over the importance of creating a rewarding experience for you. Thank you for taking time to leave details of your stay and we hope you allow us to show you a much better time soon!

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