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“Used to be a great hotel!”

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Isla Grand Beach Resort
Certificate of Excellence
Denver, Colorado
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Used to be a great hotel!”
Reviewed 14 July 2013

This used to be the best hotel on the island and not anymore. What a shame!
The hotel is located in a great place with good parking. The restaurant is very slow and food is okay.

The front desk staff is rude and seems to not know what they are doing most of the time. They will give away your reservation although you have checked the same day.

The pool is nice and access to the beach is good, but this is a typical for all hotels on the beach.
I hope they improve their customer relations! Next time, we will not stay there!

Room Tip: Do not trust your reservation as they will change it and give to someone else! Not reliable!
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Denver_ColoradoAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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946 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
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English first
San Antonio, Texas, United States
1 review
Reviewed 13 July 2013

We booked the hotel only two weeks out from 4th of July weekend. We contacted the hotel about our room preference, if they could give us 1st floor, etc. They were very quick to respond, so very nice and when we finally got to the hotel, we were so pleased! The check in was super fast, the attendants were so nice (even though there were very disgruntled people in the lobby arguing about availability on a busy weekend) and we received THE BEST ROOM (*opinion) of the resort! We asked for a roll away and had it immediately. The staff was so very accommodating! The cleaning crew was so friendly and the property was immaculate. We were so very pleased! The only reason we didn't give it a five star was because the rooms could use a microwave and coffee maker......If we could give it 4.75, I would!

Room Tip: Contact hotel!
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank JeffandLesli M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quitman, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2013

Our July trip to SPI was my first visit to the island. Since I had no idea of the island having only gone to Galveston, Port Aransas, and Corpus Christi in the past, I decided to spend a little more for accommodations just in case. The hotel's website showed beautiful pictures of the pool areas and beach. Those are an accurate depiction. We enjoyed the pool (wish, since there were two, that the smaller one was adults only). we walked to the beach twice, but only waded in the water. Didn't see the need to spend money for chairs to sit on the beach when the pool area was so nice.The cabana room my husband and I had was nice, but not above average by any means. Our sleep number bed controls did not work. we did not mention this to hotel management the bed was comfortable enough as it was. We had breakfast vouchers and ate in the hotel's restaurant all three mornings. The food was good and our service was excellent. On our departure day, we arrived at 6:30 to eat and get on the road. The server was friendly and the food arrived in a timely manner. While driving around the island, we saw several other hotels and condos that we would be comfortable in if we return. I would consider this hotel again if the price per night was lower.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank angela_brown1227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 July 2013

Location on the beach was the best! The rooms online showed to be luxury with a luxury price $$$$ but not the case. It was more of what a motel 8 or 6 is but costs $$$$. Dead roach on carpet, dirty bath cloth in shower, tv that could not watch bc of the discoloration in the pigments, carpet that must have been the original. The resort is pet friendly... However when owners left their doggies in room all day or for late dinner all you got was barking. The food was good, highly recommend the burgers by the pool. Speaking of pool found all kinds of things like a crab at the bottom, empty bear can and all the used floaters people disregarded. Just disappointed for what the online photos and description was compared to what you got plus outrageous price. Resort Really?

  • Stayed July 2013
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Kristieizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cypress, Texas, United States
Level 5 Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 July 2013

After spending four days at the Isla Grand Beach Resort, one thing is apparent, their website tells a story of a Great Luxury Hotel on the Island, instead, it is a step up from a two star hotel. The rooms need a major upgrade, it reminds me of a room from the 1980's full of mildew. The A/C never cooled the room, even when we called maintenance there was nothing they could do. We requested an extra pillow, and was told no. The internet at the hotel seemed to be as fast as dial up. The pool and the beach were great, fantastic location for everything.
I never wrote a negative review, but this hotel should be a last resort, literally!
The people that worked at the hotel were great and worked with what they have, unfortunately it needs a massive renovation.

Room Tip: Make sure you ask for a room with central air.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
1 review
Reviewed 6 July 2013

The Isla Grand is a beautiful place to stay. As a hotel it has everything that you could want. There was one thing that bothered me and that was no Continental Breakfast and was a little over priced. I was totally satisfied with the stay though. It was a very relaxed atmosphere with friendly people all around.

  • Stayed June 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richardson, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2013

Family vacation that was enjoyed by all. Pool and beach facilities are great and enjoyed by kids and adults. Housekeeping services were excellent. Food and drinks good and a wonderful view of the Gulf.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Isla Grand Beach Resort

Property: Isla Grand Beach Resort
Address: 500 Padre Blvd, South Padre Island, TX 78597-6615
Phone Number:
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in South Padre Island
#5 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Isla Grand Beach Resort 4*
Number of rooms: 187
Official Description (provided by the hotel):
The Isla Grand Beach Resort is the premier resort along the Texas Gulf Coast. Located right on the beach, in the southern portion of South Padre Island, the Isla Grand Beach Resort is easy to find and conveniently located near all of South Padre's top attractions. This beachfront resort has great onsite amenities such as two swimming pools, hot tubs, tennis courts, sand volleyball courts, restaurants, a nightclub, gift shop, coffee shop, activities and more. With such a prime location in the heart of South Padre Island, the Isla Grand Beach Resort offers the kind of warm hospitality, inviting resort atmosphere and top-notch services sure to please business and leisure travelers alike. Be sure to ask about our special offers and package deals! From the Grand Bed & Breakfast to the Hole in One Golf package, you're sure to find one that fits your needs and budget. We're the perfect choice for your next business conference featuring 10,000 square feet of conference space. Excitement is never far at Isla Grand Beach Resort. The nearby nightclub has liver entertainment every day of the year featuring bands and musical guests from all over the United States. Whether it's business or pleasure, we're sure that you'll find what you're looking for when staying at our beautiful beach front resort. It's like a tropical getaway that's not too far from home! ... more   less 
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Also Known As:
Isla Grand Beach Hotel South Padre Island
Hotel Isla Grand Beach
Radisson South Padre Island
Isla Grand Beach Resort South Padre Island, Texas

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