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Isla Grand Beach Resort
Certificate of Excellence
Reviewed 5 May 2014 via mobile

I attended a seminar at another location but had to stay at Isla Grand with my family since they were the ones that could accommodate my family. My family did not want to leave!!! We have already booked our next family vacation and other family and friends will be joining us.

  • Stayed: May 2014
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Thank G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded 12 May 2014

Dear G G,

Thank you for your review and stay. I'm pleased that both you and your family enjoyed our resort. We look forward to serving you again on your next family vacation.

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685 - 691 of 987 reviews

Reviewed 5 May 2014 via mobile

Very friendly staff, best hotel on the island, has great night life, food, and ambiance off the pool/beachside is amazing! From entering into the marble foyer to check out this hotel is 5 star all the way ...

Stayed: May 2014, travelled with friends
1  Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded 12 May 2014

Dear Christopher C,

Thank you for your review and stay. I'm pleased to learn you enjoyed the night life, pool and the beach. We look forward to seeing you again.

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Reviewed 5 May 2014

Had a great time the Hotel was great no problems with the registration. The friendliness of the staff was great. The club was awesome the music and the great friendliness of the staff and the enviroment was great. Great place to go too and would recommand it to friends and family.

  • Stayed: February 2014, travelled as a couple
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Thank Alicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded 12 May 2014

Dear Alicia S,

Thank you for your kind words as well as your patronage. I'm pleased that you found our staff to be friendly and you enjoyed the live music in our nightclub. We look forward to seeing you again on your next trip to South Padre Island.

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Reviewed 4 May 2014

We arrived at 3:00pm as was stated on the email to check in and had to wait 1 hour and 46 minutes to get into our room due to housekeeping not having enough staffing. No attempt to make any accommodation was made.

The room was fine and the view in the beachside cabanas was good only on the second floor. Don't book a first floor room.

This place needs some more aggressive management.

Room Tip: Only book a beachside cabana room on the second floor. The first floor rooms view of the beach is bl...
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  • Stayed: April 2014, travelled as a couple
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Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded 12 May 2014

Thank you for your feedback on your recent stay. I do apologize for our services, and we do continue to improve and grow to be able to continue providing better service. I'm glad you enjoyed our view from our 2nd floor cabana room, and hope you enjoyed your entire stay here at the Isla Grand Beach Resort. We hope we continue to be your choice for your next vacation or getaway at South Padre Island.

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Reviewed 2 May 2014

Horrible experience!!!! I never write reviews, even when I am not satisfied, but our experience at Isla Grand was simply HORRIBLE!! We are from California and have stayed at many nice resorts...this resort was not particularly exceptional but our family from San Juan chose this place. So we made reservations for four rooms the day before and we were told check-in time was 3 p.m. (a little late compared to other resorts we have stayed at). We arrived early, at 12 p.m. and they were nice enough to give us one of the rooms which was already clean and available (so this was a good start). However, the other three rooms were not ready until 7 p.m.!!!! We had checked at the reception at propmptly at 3 p.m. (because we had 12 people crammed in one room) and were told the rooms were still being cleaned and to wait that they would let us know. It wasn't until 7 p.m.(after we had checked several times already) after we asked the manager to cancel our reservation that we were given our rooms..ALL THIS TIME THE STAFF SPOKE TO US LIKE THEY WERE DOING US A FAVOR...very rude! At the restaurant, it took them half-hour to take our order (even though we were the only ones there)and only after we called the waitress to let her know we were ready to order. Afterwards, we went to a small nightclub in the resort where the entertainment was good and the bartender was very nice and pleasant...but the then the waitress Amanda came and clear our table while we were on the dance floor (she took our drinks and snacks) and when we complained and asked that she replaced our drinks (which she did not) she accused us of being rowdy and called security. The security guard came over (it took him a while and we had already forgotten the incident) and the first thing he asked was if we "thought we were all that"!! Really?! I felt I was back in high school. The waitress then came and she threatened us to call the police if we did not leave the area and wanted to engage in an altercation. My husband and I are in our 50's and the waitress must have been in her early 20's and just seemed to want to pick a fight so we left and went to our room. We had planned on staying the weekend but left the following morning. Check-out time was 11 a.m. but we could not sleep in because we had housekeeping knocking at our door at 8 a.m. and people working in the adjacent room at 7 a.m. Definitely will NOT ever go back to this place mostly because of the rude staff who lack the knowledge of how to provide a decent service....the food was not bad; the rooms were fair; the grounds were not all that great; swimming pool and jacuzzi were full of unsupervised children splashing in the jacuzzi; the beach was dirty. DO NOT RECOMMEND THIS PLACE.

Room Tip: would not know...we were not in our room long enough.
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  • Stayed: April 2014, travelled with family
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2  Thank Judith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded 12 May 2014

Thank you for your feedback and we do take all comments serious, so we can continue to improve so these situations don't occur again. I would like to apologize for the requests that you made which were not able to be accommodated in a timely manner. We have continuous training for our staff focusing on customer service. That is something we strive and will continue to focus on. We hope you will give us another try on your next getaway and we look forward in seeing you again.

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Reviewed 1 May 2014

As locals, we go to the island a lot. Sometimes we spend the night and sometimes we just stay the day. But our favorite spot to go, is Isla Grand. We love the pool area and now that it is fixed up, it's better than ever! The lights at night are awesome, too. Very relaxing and enjoyable experience for the whole family.

Room Tip: The best rooms are the Cabana rooms that are on the ground level. This way you have immediate acces...
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  • Stayed: April 2014, travelled with family
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Thank Kara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded 12 May 2014

Thank you for your feedback, and for choosing the Isla Grand Beach Resort. We are very pleased to hear that we are your favorite spot to be at on South Padre Island. We are delighted to hear that your experience was very relaxing and enjoyable, and that you enjoyed the pool and the view of the pool at night. We appreciate you leaving this review, and hope to see you back soon.

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Reviewed 19 April 2014

I just stayed at this property. It sits directly on the beach. It has a great gift shop. The lobby is very nice with a giant parrot cage and two parrots. The lounge had a great band and friendly service. Must be the island hot spot. It was crowded the entire time we were there. The deck off the bar was beautiful and had free standing propane heaters. It was cool at night. The restaurant has a huge window wall that looks out to the pool area and ocean. The food was very good. In the pool area there are two pools, waterfalls, whiskey shack bar, shuffle board, two tennis courts, sand volleyball and loads of tables and chairs with some some gazebo seating as well. At night it is all lit up and there is a flaming torch above the waterfall. The entire grounds are beautifully landscaped. The bartender was less than happy to be there and had an awful personality. Ugh! The rooms were ok. I generally prefer something with a little mor luxury but it a beach resort that is right on the beach so it was ok. They weren't bad just not fancy. Tiled floors, nice bathrooms, decor was beachish, mini frig in room. We stayed in a cabana directly across from the pool. Don't go during Holy Week! To many unsupervised screaming kids! Lol We are going back in three weeks! Very relaxing great fun in the sun!

  • Stayed: April 2014, travelled with friends
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2  Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
islagrand, General Manager at Isla Grand Beach Resort, responded to this reviewResponded 12 May 2014

Thank you so much for choosing the Isla Grand Beach Resort. We are glad that you enjoyed our newly remodeled pool and the recently added propane heaters we placed out on the hammerhead deck. Our Quarterdeck bar is one of the island's hot spots, because we have a variety of live bands from across the nation. We appreciate your review and hope that we continue to be your choice for your next vacation or getaway to South Padre Island.

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Additional Information about Isla Grand Beach Resort

Address: 500 Padre Blvd, South Padre Island, TX 78597-6615
Phone Number:
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in South Padre Island
#5 On the Beach Hotel in South Padre Island
Price Range: £91 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Grand Beach Resort 4*
Number of rooms: 187
Official Description (provided by the hotel):
The Isla Grand Beach Resort is the premier resort along the Texas Gulf Coast. Located right on the beach, in the southern portion of South Padre Island, the Isla Grand Beach Resort is easy to find and conveniently located near all of South Padre's top attractions. This beachfront resort has great onsite amenities such as two swimming pools, hot tubs, tennis courts, sand volleyball courts, restaurants, a nightclub, gift shop, coffee shop, activities and more. With such a prime location in the heart of South Padre Island, the Isla Grand Beach Resort offers the kind of warm hospitality, inviting resort atmosphere and top-notch services sure to please business and leisure travelers alike. Be sure to ask about our special offers and package deals! From the Grand Bed & Breakfast to the Hole in One Golf package, you're sure to find one that fits your needs and budget. We're the perfect choice for your next business conference featuring 10,000 square feet of conference space. Excitement is never far at Isla Grand Beach Resort. The nearby nightclub has liver entertainment every day of the year featuring bands and musical guests from all over the United States. Whether it's business or pleasure, we're sure that you'll find what you're looking for when staying at our beautiful beach front resort. It's like a tropical getaway that's not too far from home! ... more   less 
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Also Known As:
Isla Grand Beach Hotel South Padre Island
Hotel Isla Grand Beach
Radisson South Padre Island
Isla Grand Beach Resort South Padre Island, Texas

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