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“Nice stay..but needs work”

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Isla Grand Beach Resort
Certificate of Excellence
San Marcos
2 reviews
“Nice stay..but needs work”
Reviewed 1 April 2009

I recently stayed at the Isla Grand on South Padre. We had a cabana room close to the beach. I always use travel wise to check out the hotels and resorts before hand. The reviews i had read had made me very uneasy but since i didn't have an option on where i was going to stay since i was on business i went on a wing and a prayer.. the lobby is nice... clean but not too many helpful people. maybe it was so many of us checking in.. either way i would have expected a friendlier reception. The room had double sleep number beds...WHICH AT FIRST i thought would be great but werent. they were single chamber and would shift around when you would move in the bed. the room was clean though and everything was in working order. There was some peeling wall paper in the restroom some lose and cracked tiles in the corners but nothing that was a hazard or super unsightly. The grounds were beautiful and very clean. the food was good but not the best on the island. Overall it was a good stay.. but i wouldn't pay the 369.00 a night fee that the room rents for.. The cleaning staff however was super friendly and helpful.. maybe they should trade places with the front desk folks. hope this helps..oh yeah... the walls were kinda thin... you could hear the tv and sneezes through the walls... that wasn't great

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travlinquint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (284)
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English first
South Bend, IN
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 February 2009

Visited this resort in February, 2009. We had a two bedroom unit with a full kitchen and were quite pleased. Furnishings in the living area and second bedroom were outdated but clean. Full kitchen with dishwasher, full refrigerator, plenty of dishes, pans, silverware. Nice view of the gulf, beachfront property, two pools, three hot tubs, tennis courts, tiki bar, restaurant with happy hour with free hor'dourves, nightly entertainment. Great location. Friendly staff.

  • Stayed February 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TuckerSouthBend_IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 January 2009

Because our plans were flexible I had not made reservations, instead choosing to decide when we got to the island. The Palms was full so we called the Isla Grand (Radisson) and confirmed availability and price. We drove over there (5 minutes from the Palms) and were told the rooms were now 20% more than what we were quoted. After being handed the phone to "call reservations" and speaking to someone that I couldn't hear very well, I just told the person at the desk that "she said it was ok" and got the better rate.

The lobby and grounds looked very nice, but the 2 bedroom condo was not. Picture a condo built and decorated 20 years ago and not updated since. The stove only had two burners (out of four) that worked, and there was a strong smell of bleach throughout. Volume on one of the tv's didn't work (either via remote or buttons on the tv), and there were many stains on the carpet and tile. The laminate countertops were actually worn through to the wood in spots.

The hot tubs were warm, although the jets did not work. The pool around the hot tubs was very cold (which I liked). We didn't try the other pool with the waterfall.

The beach was clean and had nice powdery sand, but because the weather had turned cold for the weekend we just did a leisurely walk - no real beach time.

We packed up early and headed for a road trip to Progresso.

I would look to stay elsewhere next time.

  • Liked — Nice beach and grounds
  • Disliked — VERY dated and worn rooms
  • Stayed January 2009, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
3 Thank thefortunes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2008

We, too, were present during Hurricane Dolly for the conference (which should have canceled earlier), and chose to ride it out due to short notice on evacuation. I must agree 100% that the service during this awful situation was to be commended. The staff was so attentive, even though they were terrified themselves, and made sure each and every guest was safe and cared for during the remainder of their stay.

We've stayed at the Radison S. Padre numerous times and have always enjoyed our time there, but this last experience was one that will stand out in my mind as EXCELLENT customer service--ABOVE and BEYOND what is expected.

We'll be back, likely next summer, to check out the new facilties.

  • Liked — Near beach
  • Disliked — Rooms in need of updatiing
  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank SaltwaterCathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Isla Grand Beach Resort

Property: Isla Grand Beach Resort
Address: 500 Padre Blvd, South Padre Island, TX 78597-6615
Phone Number:
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in South Padre Island
#5 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Isla Grand Beach Resort 4*
Number of rooms: 187
Official Description (provided by the hotel):
The Isla Grand Beach Resort is the premier resort along the Texas Gulf Coast. Located right on the beach, in the southern portion of South Padre Island, the Isla Grand Beach Resort is easy to find and conveniently located near all of South Padre's top attractions. This beachfront resort has great onsite amenities such as two swimming pools, hot tubs, tennis courts, sand volleyball courts, restaurants, a nightclub, gift shop, coffee shop, activities and more. With such a prime location in the heart of South Padre Island, the Isla Grand Beach Resort offers the kind of warm hospitality, inviting resort atmosphere and top-notch services sure to please business and leisure travelers alike. Be sure to ask about our special offers and package deals! From the Grand Bed & Breakfast to the Hole in One Golf package, you're sure to find one that fits your needs and budget. We're the perfect choice for your next business conference featuring 10,000 square feet of conference space. Excitement is never far at Isla Grand Beach Resort. The nearby nightclub has liver entertainment every day of the year featuring bands and musical guests from all over the United States. Whether it's business or pleasure, we're sure that you'll find what you're looking for when staying at our beautiful beach front resort. It's like a tropical getaway that's not too far from home! ... more   less 
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Also Known As:
Isla Grand Beach Hotel South Padre Island
Hotel Isla Grand Beach
Radisson South Padre Island
Isla Grand Beach Resort South Padre Island, Texas

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