We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Con-Artists and Thieves”
Review of Pearl South Padre

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Pearl South Padre
Reviewed 19 March 2014

My family and I recently stayed here for a Spring Break vacation. At first impression the valets were very professional and polite. However, on the day of check out we had breakfast in the hotel restaurant at which time the waiter overcharged my card giving himself a $20 tip on a $50 meal. Next as we checked out we learn that the hotel actually already charged amenities to our credit card and we would have to wait 5 business days for reimbursement, not a problem except for they only reimbursed $100 of $140 to my card. When I called to inquire about the missing $40 I was told that we were charged an additional $10 per guest for a blue bracelet that was mandatory for us to wear the entire weekend for security to ID us as guests. The bracelet served no other purpose, there was no included immunities or services other than a ridiculous hidden charge included for a cheap wrist band that you could get at any local carnival. I am disappointed with the dishonest business practices of this place. Further be very careful when going on the balcony, the tile is extremely slippery when wet, which it was always wet from moisture in the air. Overall, I would have rated this place higher, but their hidden fees and the theft of their staff restrict me from giving this place a decent rating.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Preston P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 21 March 2014

Thank you for your feedback. We apologize regarding the issue on your billing. We enforce wristbands and charge a fee during Spring Break to ensure the safety of our guests. We do continue to grow and improve on our product and service and with time I am positive that you will see this as well. We hope that you give us a chance to redeem ourselves on your next vacation or getaway.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,598)
There are newer reviews for Pearl South Padre
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,119 - 1,125 of 1,598 reviews

Reviewed 17 March 2014

This hotel is ran down and falling apart.It has many places where the balcony is literally falling apart not to mention how they use deodorizers in the hallways to cover the smell.
The Restaurant did have a OK breakfast but quality is not a focus and dinner was a major disapointment . The Mahi Mahi was very dry and the fried shrimp were clearly frozen from a bag and uneventful so my suggestion would be go to other restaurants and read the reviews.. This restaurant has only one focus get your money for the least amount of effort. I feel sorry for the waiters because they are the ones that have to make a living from this kitchen. and even good service can not overcome the quality or tasteless food.
It appears that the management of this hotel is not focus on the quality of your stay and especially not in repeat business.
I was awoken both nights by large parties in the hall way yes this is spring break but security should of been making their rounds on each floor checking to eliminate these things trather tahan eaiting to be called. Not to mention this might of helped not having some jerk pull the fire alarm causing everyone to evacuate the room and go outside to wait for a fire department not to show.
Did I tell you this was Spring Break? So I can accept the fact that I asked for it in thinking that a higher end establishment would have better controls in place,but after all it was obvious this hotel had only one focus that was to get your money and provide the least they could in return.
There is a point when you look at your experience and rate it and thus my title Spring Break Hell.
I would avoid this hotel and would not return until a major change of ownership and a major overhaul. I will first however go to the reviews to see if they actually made the improvements.


Crowd control resulted in long lines that had to form to wait for an elevator. The service The rate they charge of over 300.00 a night is way overpriced, yes I know it was Spring Break but does that give you the right to overcharge?

Omni versus Holiday Inn Express ?????????? Holiday Inn Express

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gordon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 18 March 2014

Thank you for your feedback. We apologize that we did not meet your expectations. We take all comments seriously and we will make improvements so that this is no longer an issue. Thank you for staying with us, we hope that you keep us as your choice hotel on your next vacation or getaway.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

I always want to give the benefit of the doubt thinking some guests are critical, angry, looking for a free night. This hotel is only appropriate for young adults looking for a place to sleep. It is old, dirty and run down. It is very disappointing the Omni Chain owns this property and does not manage its upkeep.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
1  Thank Liz E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 21 March 2014

Thank you for your feedback on your recent visit. We apologize that we did not meet your expectations. We do continue to grow and improve on our product and service and with time I am positive that you will see this as well. Thank you for staying with us, we hope you give us a chance to redeem ourselves on your next vacation or getaway to South Padre Island.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

The staff was very friendly and helpful. However, the hotel is very tired looking and appears to be poorly maintained. Crumbling balconies, dirty bathrooms, chipped paint everywhere, poorly done paint "touch-ups"....The room prices are high and you DO NOT get what you pay for. I would NOT recommend this hotel.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank juliee526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 17 March 2014

Thank you for your feedback. Thank you for your feedback on your recent visit. We apologize that we did not meet your expectations. We do continue to grow and improve on our product and service and with time I am positive that you will see this as well. Thank you for staying with us, we hope you give us a chance to redeem ourselves on your next visit to South Padre Island.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014 via mobile

I am returning next year for three months loved it so. Free breakfast was large and tasty. The wait staff was so nice I looked forward to breakfast daily. I sure wish the heated pool was not so warm and the unheated pool was warm. But that is the only negative thing I can say.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank WinterTexan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 17 March 2014

Thank you for your feedback. We are pleased to hear you enjoyed our Beachside Bar and Grille for breakfast. Thank you for staying with us, we hope we remain your hotel of choice on your next trip to South Padre Island.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

Excellente hotel, great POOL, even with this cold front it has warm pool and hot tube, great service. The only complain is when you park your car is too far , but they have valet parking so at the end is not a real issue, great value on the price

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
1  Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 10 March 2014

Thank you for your feedback on your recent visit. We are pleased you and your family enjoyed your stay here at Pearl South Padre. Thank you for staying with us, we hope we remain your choice hotel on your next vacation or getaway to South Padre Island.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

The staff is excellent and hotel kept very nice. Any issues I had with reservation and billing were taken care of very quickly and the food at the hotel restaurants was excellent. Great location and easy to navigate around and find. I do wish parking was a little closer. This hotel would be my first pick going back!!!!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Elliott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 5 March 2014

Thank you for your feedback on your recent stay. we are glad to hear that you enjoyed the location of our property as well as the hotel itself and our Beachside Bar and Grille. Thank you for staying with us, we look forward to seeing you again on your next vacation or getaway.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these South Padre Island hotels
3.9 mi away
Hilton Garden Inn South Padre Island
Hilton Garden Inn South Padre Is...
#3 of 32 in South Padre Island
1,548 reviews
0.1 mi away
Schlitterbahn Beach Resort
Schlitterbahn Beach Resort
#6 of 32 in South Padre Island
520 reviews
3.8 mi away
La Quinta Inn & Suites South Padre Island
La Quinta Inn & Suites South Pad...
#1 of 32 in South Padre Island
1,310 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Best Western Beachside Inn
Best Western Beachside Inn
#2 of 32 in South Padre Island
187 reviews
3.5 mi away
Ramada Hotel & Suites South Padre Island
Ramada Hotel & Suites South Padr...
#8 of 32 in South Padre Island
677 reviews
0.9 mi away
Padre South Hotel
Padre South Hotel
#13 of 32 in South Padre Island
229 reviews
Show Prices
Show Prices
Show Prices

Been to Pearl South Padre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pearl South Padre

Address: 310 Padre Boulevard, South Padre Island, TX 78597-6501 (Formerly Sheraton South Padre Island Beach Hotel)
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in South Padre Island
Price Range: £77 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pearl South Padre 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled on the island's southern tip, the Pearl South Padre is a premier oceanfront resort for families and couples who want to experience tranquil views and soft sand beaches in South Texas. Warm rays of sunshine and tropical breezes await your arrival. From the moment you drive down the palm tree lined brick road and discover our lush landscaping and pristine beaches, you'll know why the Pearl South Padre is South Texas' "Best on the Beach" resort destination. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Travel Republic (UK), HotelQuickly, Cancelon, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your Pearl South Padre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pearl South Padre Hotel South Padre Island
South Padre Island Sheraton
Sheraton South Padre Island
Pearl South Padre South Padre Island, Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing