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Pearl South Padre
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Reviews (1,659)
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1,073 - 1,078 of 1,659 reviews
Reviewed 18 June 2014

Very dirty hotel, my white socks were black when I left. I got food poisoning from room service and missed the conference I was there to attended. Roaches in my room, I had to kill on 3 separate occasions. The maid put WET sheets on my bed after cleaning. I was allergic to the soap and they had nothing else in the hotel to offer. This was the worst business trip I have ever taken.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
1  Thank lisadL1666ZG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 28 July 2014

Thank you for your feedback on your recent visit. . We apologize for the issues you had during your stay and any inconvenience this may have caused during your stay. We continue to grow and improve on our product and service and with time we are positive that you will see this as well. Thank you for staying with us, we hope we remain your choice hotel on your next visit to SPI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We paid over $500 a night for a condo that was run down, nothing worked, and was just plain worn out. Will not stay there again. Place has great location on beach but not worth the money. Sinks did not work and leaked, tubs drained slow, birds were nesting on balcony and leaving a mess, over all pretty bad

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Curtis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 28 July 2014

Thank you for taking the opportunity to visit with us! We are glad to know you enjoyed the location of our property. We apologize regarding the issue you had with the sink and tub in your room. We take all comments seriously and we will make improvements so that this is no longer an issue. We do continue to grow and improve on our product and service and with time we are positive that you will see this as well. Thank you for staying with us, we hope you give us the chance to redeem ourselves on your next vacation or getaway to SPI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

What a nice location with potential to go and spoil with what was clearly a formerly high standard hotel in considerable need of renovation, otherwise known as 'this dump'. Rooms were a little on the shabby side and while generally clean, they suffered from terrible mold problem. We moved room (which still had mold - albeit less) although we weren't completely surprised to find our prior room was just let out to someone else. Not sure the staff cared.

The so called features of this hotel advertise a safe in every room. This is not true. There wasn't one in ours and we were told they had all been removed because one by one guests had forgotten the codes they had set, each time requiring the safe to be destroyed to give the guest access to the contents. Many hotels have a safe system and it works for them. I'm not sure what it is to this hotel that is so unworkable about a system everyone else uses. The alternative is a safety deposit box, for which you have to ask for access to at the front desk and then you are escorted into a usually off-limits office area every time you want to use. Sorry Pearl, but if you leave and return to the hotel several times a day this is so inconvenient it should be obvious that it is not an acceptable alternative.

The pool is a shambles. We found it unclean and had to laugh at the guy who was 'trying' to clean it. After about a minute of using the net he'd return to the pool bar or the guy serving food behind it and enter again into a five minute conversation. Then he'd go back typically to the same area with the net for another minute of work before getting distracted again. This strategy and the fact that he never even one tried to use the extension handle on the net (we saw him following this routine over several days) means that the pool doesn't get cleaned.

There is also a section of the pool with crime scene style tape across it. The bottom of the pool in this area is in poor condition and the pool needs resurfacing. This isn't a new problem and should really have been done in the off season. There are other areas of the pool with smaller patches and yes you can catch your feet and hurt yourself on them. There are tiles missing from many places.

Service at the pool bar is very slow. At times there appeared to be three members of staff, but only ever one person getting served and the service is quite slow.

Housekeeping was a joke. For a 5 night stay, the bag for our ice bucket was never changed. We used our plastic/disposable and paper coffee cups on the first night and they were to our surprise not replaced the second day so we went without. For the whole stay they were replaced only once, following a request for new cups and then never again.

The reception staff are polite but I got the impression they were aware of all the problems but powerless to do anything.

Best thing about this hotel is it's location and beach access. Clearly it trades off of that alone as most everything else is disappointing.

Pros: Location, Access to beach, Nice reception staff
Cons: Pool condition, Pool bar service, Mold, Lack of safe and hotels attitude towards same, Housekeeping.

Room Tip: ask for one without mold
  • Stayed: June 2014, travelled with family
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Thank Jez S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 28 July 2014

Thank you for your feedback on your recent visit. We apologize that we did not meet your expectations. We are undergoing some renovations to better our hotel to benefit our guests. We We apologize for any inconvenience this may have caused during your stay. We do continue to grow and improve on our product and service and with time we are positive that you will see this as well. Thank you for staying with us, we hope you give us the chance to redeem ourselves on your next visit to SPI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

They picked the second week in June to do upgrades around the property, not too invasive but shouldn't they do it in the winter months? Also, the pool needs replastering; my daughter kept finding pieces of it and it cut a small boys foot. The snack bar closes at 6pm during the week and should stay opened later. We had a room on the third floor overlooking all the mechanical equipment and restaurant dumpster, nice and loud, from our partial ocean view (get a high room if you go). On a positive note the staff was friendly, and it's right on the beach. The room is pretty spacious, but dated. I don't know if I would stay here again, possibly.They get a 3 for location!

Room Tip: Get a high floor!! If you want a nice view, spend the extra for the full ocean view, otherwise it's a decent view from the side.
  • Stayed: June 2014, travelled with family
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1  Thank NCaliforniatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 28 July 2014

Thank you for your feedback. We are pleased to hear that our service here at Pearl South Padre was everything it should be. We apologize for any inconvenience our renovations have caused throughout your stay, we continue to grow and improve on our product and service and with time we are positive that you will see this as well. Thank you for staying with us, we hope we remain your hotel of choice on your next visit to SPI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

check in was so fast. Room smelled so clean and not chemical cleaner clean but aroma therapy scents clean. awesome view. We were asking if the had a guest microwave area and they brought us a microwave into our room with minutes. Room service was fast and tasty. they whole stay was so easy and care free.

Room Tip: Pool and beach view rooms are awesome and not noisy at all
  • Stayed: June 2014, travelled with family
    • Value
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1  Thank RocksandGears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this reviewResponded 14 July 2014

Thank you for your feedback on your recent stay. We are pleased to hear you enjoyed the view from our property and that our service here at Pearl South Padre was everything it should be. Thank you for staying with us, we hope we remain your hotel of choice on your next vacation or getaway to SPI.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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