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“Worst hotel”
Review of Pearl South Padre

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Pearl South Padre
Mcallen
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst hotel”
Reviewed 8 July 2014

I usually stay on brand hotels, wanted to stay on a non-brand hotel to see maybe its a better but what a mistake. I should' ve stay on a brand hotel. Rooms are very small, looks old, beds are way small, sheets and pillows smell used not clean and fresh. Service from the staff on the pool (wearing yellow shirts) very rude and diacourteous. Will not recomend this hotel or will not stay again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joetrujillo33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this review, 29 July 2014
Thank you for your feedback on your recent visit. We apologize that we did not meet your expectations. We do continue to grow and improve on our product and service and with time we are positive that you will see this as well. Thank you for staying with us, we hope you give us a chance to redeem ourselves on your next visit to SPI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
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English first
Pearland, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014

The pool was gross, the pool water smelled and look like the water was not being maintained on a daily basis. The pool water looked the same every day, murky. The condo I stayed had paint peeling from the walls. Toilet paper dispenser coming out of the wall. Faucets rusted. Lights not working on balcony. I will not be staying in the condos again. Not worth all that money.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
3 Thank Cynthia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this review, 29 July 2014
Thank you for your feedback on your recent visit. We apologize that we did not meet your expectations. We continue to grow and improve on our product and service and with time we are positive that you will see this as well. Thank you for staying with us, we hope you will consider another visit with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these South Padre Island hotels

San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

Paid $300/night for small, cramped room that had rust stains on the ceiling, no cold running water and a barking dog down the hallway. Beach access was nice and the pool area was okay if you don't mind all the sand in the pool. The hotel restaurant was a pleasant surprise! For breakfast, ask for Mercedes and order the egg/sausage quesadilla- she is the creme of the crop when it comes to servers (she should be promoted to training manager) and that quesadilla is to die for! The seafood buffet on Friday was okay but our server was terrible. We won't stay at the Pearl again but we will eat breakfast there the next time we are in town.

Room Tip: Deluxe Double room has 2 double beds and there is nothing "Deluxe" about it
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SAfamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this review, 28 July 2014
Thank you for your feedback on your recent visit. We apologize that we did not meet your expectations. We continue to grow and improve on our product and service and with time we are positive that you will see this as well. Thank you for staying with us, we hope we remain your choice hotel on your next visit to SPI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katy, Texas
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2014 via mobile

Pool area is great. Sunday brunch is also great. Beach access is perfect. Room needs to have more seating for dine in. Also room needs a mirror outside of the bathroom for more than one guest to get ready for the day. Overall staff is great. Cant wait to come back after all the updates are in place.

Stayed July 2014, travelled with family
Helpful?
Thank eddoug7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, at Pearl South Padre, responded to this review, 28 July 2014
Thank you for your feedback. We are glad that you enjoyed our pool area, Sunday brunch, and beach access. I will gladly bring your suggestion regarding more seating in the room and adding an additional mirror to our Director of Rooms’ attention. Thank you for staying with us, we look forward to your return on your next visit to SPI.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

This was a good sale by looking at the website, but when you get there it looks completely the opposite. The rooms and the pool were dirty, the bar area smelled like vomit, overprice for what they offer. The bar area chairs could cut your butt if you were not careful when sitting on it, these had many missing tiles. The staff very friendly, but the place itself needs a complete remodel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this review, 28 July 2014
Thank you for your feedback. We apologize regarding the smell and the stools at the palapa bar. We take all comments seriously and we will make improvements so that this is no longer an issue. We do continue to grow and improve on our product and service and with time we are positive that you will see this as well. Thank you for staying with us, we hope you give us the chance to redeem ourselves on your next visit to SPI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rosharon, United States
1 review
Reviewed 7 July 2014

great athmosphere and location, price a little high during holiday season, staff freindly and great security. buying food at pool bar, speed is slow also some complained about oder in the whole are but i didnt experiance that

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Gerald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this review, 28 July 2014
Thank you for your feedback. We are pleased to hear you enjoy the atmosphere and location of our property and that our staff helped make your stay more comfortable. Thank you for staying with us here at Pearl South Padre, we hope we remain your hotel of choice on your next vacation or getaway to SPI.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missouri City, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2014

The amenities are fine with a large and nice pool, and the staff are friendly. But the hotel is showing its age. Some remodeling work was going on but that added a lot of noise during the day. The worst part is the room. The humidity was unbearable even when the A/C was set low and with full fan power. the bed sheet and towels were always damp and there was a sheen of moisture on the tile floor making it slippery. The hotel blamed it on the proximity of the beach but I've been to many beaches at humid locations (Galveston, Corpus Christi, Miami, Tampa, etc.) many times, no hotel had this kind of problems. The service guy said it was a new A/C just put in days ago but it is either not working or not set up properly. It lowers the room temperature but not the humidity. It was the most uncomfortable nights I've ever had in a hotel room (I spend more than 80 nights in a hotel in a typical year).

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lissa G, Executive Office Staff at Pearl South Padre, responded to this review, 28 July 2014
Thank you for your feedback on your recent stay. We are undergoing some renovations to better our hotel. We apologize for any inconvenience this may have caused throughout your stay. For some reason the humidity this year has risen and if the balcony door is left open or the AC is too high or too low, this will cause condensation. Thank you for staying with us, we sincerely hope you will consider another visit with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pearl South Padre

Property: Pearl South Padre
Address: 310 Padre Boulevard, South Padre Island, TX 78597-6501 (Formerly Sheraton South Padre Island Beach Hotel)
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pearl South Padre 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Nestled on the island's southern tip, the Pearl South Padre is a premier oceanfront resort for families and couples who want to experience tranquil views and soft sand beaches in South Texas. Warm rays of sunshine and tropical breezes await your arrival. From the moment you drive down the palm tree lined brick road and discover our lush landscaping and pristine beaches, you'll know why the Pearl South Padre is South Texas' "Best on the Beach" resort destination. ... more   less 
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Also Known As:
Pearl South Padre Hotel South Padre Island
South Padre Island Sheraton
Sheraton South Padre Island
Pearl South Padre South Padre Island, Texas

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