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“Front desk cancelled rooms day of wedding!”

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La Quinta Inn & Suites South Padre Island
Certificate of Excellence
Reviewed 29 April 2013

Two hours prior to our friends wedding on the beach, we arrive at the front desk with our reservation and confirmation no. to check in....only to find out that the guy at the front desk had cancelled our rooms. He alleged to have ran our credit card but according to the credit card company, no charges were ever ran or declined. Turns out we had to find another hotel and missed the wedding! Thanks a lot Jose!!

Room Tip: I can't give a review of the hotel...was not able to stay due to the front desk cancelling our r...
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  • Stayed: April 2013, travelled with friends
    • Value
    • Location
    • Service
Review collected in partnership with La Quinta
Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded 14 May 2013

Dear potential guest,

Thank you for your interest in La Quinta Inn. We are sorry about the reservation issues and you having to miss your friend’s wedding. Next time please call us ahead of time to make sure the there was no issues with your payment. We would have loved to have you as a guest.

Bests,
Aaron R.

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877 - 883 of 1,329 reviews

A La Quinta traveler
Newton texas
1
Reviewed 29 April 2013

  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded 14 May 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 April 2013

  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank portbaymike
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded 14 May 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 April 2013

Walked in without a reservation and asked for best price. The desk clerk searched and came up with a Senior rate for us that was well below rack rate. It would have been cheaper to book on -line by a few dollars but my tablet wouldn't let me get to the reservation browser! It was worth it, nonetheless. Check in, fast, smooth and friendly. The clerk found us a real nice room with a great view of the dunes and a very decent view of the Gulf. We did not get an ocean front room because they were a lot more, but the view was really quite good. The room was large, two queens, nice functional bath/shower. Breakfast included was limited but good. Two or three styles of eggs, cereals, juices, coffee, potatoes, refried Mexican style beans, toast bagels, yogurts. Hearty enough for sure. The beach access was superb. The deck area goes right up to the dunes and is awesome. The pool is quite small, but it is heated. Balcony is very small but the two of us squeezed into the two chairs just fine. Beds and linens were comfortable. I would stay there again.

Room Tip: We were on the third floor and it was fine. Not sure I would want first floor because there seemed...
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  • Stayed: April 2013, travelled as a couple
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    • Location
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    • Cleanliness
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Thank jpaffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded 14 May 2013

Dear Guest,

We appreciate you leaving a kind commented review regarding your stay with us. We are glad you had enjoyed your room, the views, beachfront, and most of all yourselves. Our staff will be delighted to hear you were more than pleased with their service. We will be looking forward to seeing you here again.

Bests,
Aaron R.

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A TripAdvisor Member
Glendale, Arizona, USA
1
Reviewed 20 April 2013

As part of our vacation, we spent a few days at South Padre Island. We cannot express enough how pleased we were with LaQuinta, the staff, the rooms, the service, and the wonderful Gulf view from the hot tub!

  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded 14 May 2013

Dear Guest,

Thank you for taking the time to leave a review. We are thrilled that your vacation staying with us was an wonderful experience from our amazing staff to the breathing taking views from the hot tub. Please come visit us again the next time you’re in South Padre Island.

Bests,
Aaron R.

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Reviewed 13 April 2013

room not bad, balcony is very small, maid service has a lot to be desired for, we stayed here for 7 nights, sometimes you get wash clothes, shampoo,soap,and coffee every day is different they through the bed covers over the bed and pillows looks like my 5 yr. old did it. The beach bar & grill has no operating hours posted it's a guess when they open or close. They do have a breakfast bar they make waffles with strawberries and whip cream, 2 to 3 different type of scramble eggs,ect...not to bad. We had 2 queen size beds they were pretty good the pillows not so good. Not a bad stay, I just could not believe how many people stayed here that had 1 to 2 dogs and they would bring them to the pool area and the fight among the dogs was on.

Room Tip: has a beach club next door great if you like to listen to bands on the weekends and it's right o...
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  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded 14 May 2013

Dear Guest,

We appreciate you taking the time to write a review of your experience and for choosing La Quinta during your stay in South Padre Island. We are sorry for the inconveniences you encountered during your 7 night stay. We will take all of your comments serious and address them individually. We hope that you choose to stay with us once again and allow us to prove our dedication to your satisfaction.

Sincerely,
Aaron R.

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Reviewed 12 April 2013

The location of this hotel is great, short walk to the beach. The building itself is old and dated, and not very clean. The layout of our room was great, we had a balcony overlooking the pool and beach and a Jacuzzi tub. The king size bed was extremely uncomfortable and our backs were very sore by the time we left (we stayed 3 nights). The cleanliness of the room was ok, but the hallways and elevators and stairways were dirty and smelled horrible. The breakfast was just ok, they did have eggs and tortillas to make breakfast tacos which was a pleasant surprise. The bar and grill by the pool closed one hour early one night we tried to eat there, not sure why. Didn't even get in the pool as it was so small and crowded, same with the hot tub. Were kept awake at night by people in the pool/hot tub at all hours of the night. Wouldn't recommend a room overlooking the pool for that reason. We won't stay here again, the Hilton Garden Inn next door was MUCH nicer.

  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
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1  Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron R, Guest Relations Manager at La Quinta Inn & Suites South Padre Island, responded to this reviewResponded 14 May 2013

Dear Guest,

Thank you for taking the time to leave a valued review and for choosing La Quinta South Padre Island. We are pleased you enjoyed our location, the short walk to the beach, and your room. We are apologize that our cleanliness didn’t meet your expectations and we can assure you will not find the same problem if you visit us again. Let us prove this to you and please give us another shot.

Sincerely,
Aaron R.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites South Padre Island

Address: 7000 Padre Blvd, South Padre Island, TX 78597-7726
Phone Number:
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in South Padre Island
Price Range: £60 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Quinta Inn & Suites South Padre Island 3*
Number of rooms: 146
Official Description (provided by the hotel):
La Quinta Inn & Suites is a Texas Beach hotel located on the north beach on South Padre Island. Hotel is located directly on the beach, featuring an ocean-side swimming pool, restaurant and bar. Enjoy free wireless high speed internet in your room, throughout the hotel, and outside to the pool and beach! Free bright side breakfast every morning featuring fresh Belgian waffles and a made-to-order omelet station. Host events for up to 200 people in our grand ballroom.We also have several electric car Charging Stations available. ... more   less 
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Also Known As:
La Quinta Inn And Suites South Padre Hotel South Padre Island
La Quinta South Padre Island
South Padre Island La Quinta
s Padre Island
La Quinta Inn & Suites South Padre Island Texas

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