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“Perfect Manners, Cleanliness, & Exceeded Expectations!”

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Schlitterbahn Beach Resort
Certificate of Excellence
Collinsville, Illinois
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Perfect Manners, Cleanliness, & Exceeded Expectations!”
Reviewed 12 February 2014

Reading the reviews had us a little nervous about staying at the Schlitterbahn. Those nerves were quickly put to rest. We were welcomed by a security guard at the gate shack who told us exactly where to park to check in.

Melissa Vallejo checked us in. We explained we had groupon vouchers and that we were travelling in a party of four that required 2 rooms. She changed one of the rooms so we could be on the same floor. Throughout the rest of the evening everytime we went by the front desk she greeted us and made sure we had everything we needed.

The rooms were King size with comfortable pullout queen size sofas. There was no dust anywhere (I always check above mirrors & lights.) The television was updated and the refrigerator was cold enough to chill our beverages quickly. Complimentary coffee, tea, & popcorn were provided in the rooms.

The second day we were apologized to as the hotel had to move us due to a CSI convention. They upgraded us to a higher floor with better views. Gabriella was so friendly. She even recommended an Itallian restaraunt on the island called Gabriella's (no relation) for us to eat at.
When we came back downstairs she checked to make sure we were satisfied with the new accomodations & apologized again for having to move us. It really didn't seem like an inconvenience, in fact, it felt like we were being rewarded.

I had to call maintenance because 2 lights weren't working. Turns out I just hadn't found the switch and the lights had been shut off at their bases as well. Rueben (I think that was his name. A big teddy bear of a man) didn't even knock on the door at first because we had forgotten we had the do not disturb sign up. The front desk returned our call within 3 minutes of my original call and asked if it was okay for him to come inspect the problem. He never made me feel foolish. He was polite & courteous, explained what I was doing wrong and even told me that if I had any other difficulties not to hesitate calling the front desk & he would come right back.

Even though the weather was cold the heated pool (92 degrees) was wonderfully relaxing. I really enjoyed it, as well as the quick access to the beach. The front desk hands out beach towels so you don't have to use the ones in your room.

My husband is a shift worker & had trouble adjusting to vacation. At 4am I left the room hoping he could sleep better. Griselda at the front desk and Jacob in security not only made me feel comfortable while I sat in the lobby, they asked if there was anything they could get me and if I was warm enough as I sat there reading. When I asked for a later check out due to my husband's insomnia Griselda got on it right away.

Around 7am I smelled the most delicious breakfast wafting from the kitchens. It is delicious and worth the price.

I overheard one worker explaining a Winter Texan special to another couple and asked about it. It's a fabulous deal if you order by Feb 28, 2014 for the following winter & plan on staying for 30 days. It was then I learned the hotel has family rooms. I asked for a tour and Denise (formerly from Lake of the Ozarks near where I currently live) was happy to assist me. The family room has a full modern kitchen, large table with bench seating, L shaped queen size sofabed couch in the living room, and the bedroom contains 2 king size beds, 2 bunk beds (with their own tv), and a washer/dryer. The room can comfortably sleep 8 adults. Denise went on to explain the layout of adjoining rooms so if you wanted to have a family reunion & put the kids in here while the adults had separate rooms they could all connect without having to go out into the halls. If you need to book a family get together be sure to talk to Deinse & she will take care of you!

The cleaning & maintenance workers were always busy and it showed in the cleanliness of the entire hotel. It was quiet and enjoyable.

I always try to find one thing wrong with a hotel & I was hard pressed to find one here. I'm only disappointed that we booked reservations for Valentine's Day elsewhere as they offered the room, dinner at The Shrimp Haus, Access to the Water Park, Chocolate covered strawberries & champagne for $159/couple. Well worth the money! That will be my plan for next year.

Room Tip: The higher the floor the better the view. Also the higher the number on the floor the better the cha...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wendy69may
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene V, Manager at Schlitterbahn Beach Resort, responded to this review, 19 February 2014
Thank you so much for the wonderful review! I am glad that you had such a wonderful time and will be relaying your awesome comments to our staff.
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499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Harlingen, Texas
1 review
Reviewed 2 February 2014

After all the fun we had during the day, all we wanted was a good night's sleep. ha! the beds SUCK. for as much as a night's sleep costs, you'd think they'd havr better mattresses. we heard kids running through the hallway ALL.NIGHT.LONG. the neighbors sounded as if they were letting the door just bang on the metal door latch (the one that secures the door when it's closed) over and over. When the sun finally came up, I went to the bathroom hoping for some peace and quiet. ... NOT SO FAST!! I could hear the OTHER neighbor doing his business. #s 1 AND 2.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mom2cem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene V, Manager at Schlitterbahn Beach Resort, responded to this review, 4 February 2014
My apologies for you not liking the comfort of our beds, that is actually one of our highest rated items in our rooms. We have a high end Denver Mattress in all of our rooms. I will look into your other issues as well, and again apologize for you not having a wonderful experience here in the hotel.
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Houston, Texas
Level 4 Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 January 2014

I'll be honest, we came here as plan B, for our 15th wedding anniversary and were not expecting this to be the romantic getaway we had previously planned that had fallen through the day before ....we had always viewed schitterbahn to be a family vacation place, not a romantic get-away, but we had a groupon and thought we would check it out!
The entire staff went way out of their way to accommodate us!!! We had some neighbor issues and things and they bent over backwards to make sure we were comfortable.
They made our anniversary special, and we will be forever grateful to them. We are still staying here, but we are already looking forward to coming back to this very clean, well maintained and highly kind staff.
We came during winter season, and would have loved to try some of the restaurants that were closed, especially like the roof top grill(but it could be very cold in the winter! Depending on the weather!) and the swim up bar, ( I think they may be open on weekends) but were very pleased with the sea-side restaurant! I am allergic to gluten and dairy and was able to find a variety of things on the menu I could eat! The drinks were really good (I liked the regular margarita not the sweet blue one and the Mai tai was the best I've had!) everything here was better than we planned. We have visited a few of the nearby resorts for lunch and dinner and feel the staff and cleanliness here far surpassed anything else on this Island. We have yet to try the shrimp Haus but we will!
If you want a fun and relaxing vacation with a staff that cares, come here!

Room Tip: Beach front rocks!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rhindan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene V, Manager at Schlitterbahn Beach Resort, responded to this review, 4 February 2014
I am glad to hear that you had such a great time on your anniversary. We do our best to make every guest experience a memorable one. We look forward to having you back with us in the near future. Thank you for taking the time to write a review about the Resort!
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Sublette, Kansas
Level 6 Contributor
125 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 9 January 2014 via mobile

We didn't stay at the hotel part, only went to the indoor water park. Since the outdoor weather was so cold, we ended up going three times with the kids. They had a pretty decent promotion going where if you brought in a few cans of food they let you in for half price after three PM. The park was clean and well staffed with lifeguards who were paying attention. They have stuff for all ages with slides, river, little kids area. Definitely go here if the weather doesn't permit outdoor activities.

Stayed January 2014, travelled with family
Helpful?
1 Thank jasruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene V, Manager at Schlitterbahn Beach Resort, responded to this review, 9 January 2014
Thank you for the great comments. We do supply indoor activities when the weather is not cooperating and also fun times when the weather is nice outside as well. The Torrent River is my favorite!
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Houston, Texas
Level 4 Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 January 2014

We stayed at the Schlitterbahn beach resort as a start to our new year. We had difficulty finding the entrance to the hotel. There is not good signage and the entrance, once you find it, is not welcoming. What is with the silly fake chopped trees?! The reception area felt a bit like a cave with very low ceilings and there was no lobby area to speak of. That being said, the staff was very friendly. They initially put us in the wrong room (king instead of the 2 queens) and quickly upgraded us to the deluxe queen to fix the problem. The rooms very nicely appointed. Bathrooms were too small but the rest of the space was very good for a traveling family. Beds were very comfortable and we had a great view. I was disappointed that they didn't have a fitness center because it was really too cold to run outside

  • Stayed January 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank txbucki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene V, Manager at Schlitterbahn Beach Resort, responded to this review, 8 January 2014
Thank you for your comments. We are a new hotel so our foliage in the those trees that you speak of has not been able to grow in completely yet. When fully grown those tree will look like giant real trees holding up our entry way. They were masterfully built by one of our artists that we have on staff in New Braunfels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corpus Christi, Texas
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 December 2013 via mobile

Friendly staff, comfortable beds and a great place to stay! We had a blast at the water park! Loved the concept of using wristbands for keys! Never had to worry about leaving the key in the room or losing the key!

Stayed November 2013, travelled with friends
Helpful?
2 Thank Stacy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene V, Manager at Schlitterbahn Beach Resort, responded to this review, 8 January 2014
Thank you for taking the time to write a review about our Hotel. We are glad to hear that you had a great time and look forward to having you back with us on your next trip to South Padre Island.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brownsville, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 October 2013

Love staying at Schlitterbahns SPI Resort. Clean rooms, beautiful view (I've always stayed in an ocean view room here), very friendly staff, great food and drinks, relaxing waterpark w/a short walkway to the beach. My favorite spot has got to be the Sea Forever view: it's an amazing open area on the 5th floor overlooking the ocean: it is just mesmerizing; if the kitchen is open at the time, that is a plus, if not just order something downstairs and take with you. The history of the wood used in this facility is fascinating: how a devastating situation brought about such beauty. I think it is a must see and must experience place on South Padre Island. Everyone should stay and play at least once: let your inner kid come out and play. This is also the best sleep I ever get as the beds are so comfortable.

Room Tip: I prefer ocean side rooms for the view.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Slybass15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene V, Manager at Schlitterbahn Beach Resort, responded to this review, 12 October 2013
We love having you stay with us! Sea4Ever is a great spot and just FYI, it is available for rent for private functions including Holiday Parties. Thank you for the wonderful comments.
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Additional Information about Schlitterbahn Beach Resort

Property: Schlitterbahn Beach Resort
Address: 100 Padre Blvd, South Padre Island, TX 78597-6505
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Schlitterbahn Beach Resort 3.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Schlitterbahn Beach Resort South Padre Island, Texas

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