Reading the reviews had us a little nervous about staying at the Schlitterbahn. Those nerves were quickly put to rest. We were welcomed by a security guard at the gate shack who told us exactly where to park to check in.
Melissa Vallejo checked us in. We explained we had groupon vouchers and that we were travelling in a party of four that required 2 rooms. She changed one of the rooms so we could be on the same floor. Throughout the rest of the evening everytime we went by the front desk she greeted us and made sure we had everything we needed.
The rooms were King size with comfortable pullout queen size sofas. There was no dust anywhere (I always check above mirrors & lights.) The television was updated and the refrigerator was cold enough to chill our beverages quickly. Complimentary coffee, tea, & popcorn were provided in the rooms.
The second day we were apologized to as the hotel had to move us due to a CSI convention. They upgraded us to a higher floor with better views. Gabriella was so friendly. She even recommended an Itallian restaraunt on the island called Gabriella's (no relation) for us to eat at.
When we came back downstairs she checked to make sure we were satisfied with the new accomodations & apologized again for having to move us. It really didn't seem like an inconvenience, in fact, it felt like we were being rewarded.
I had to call maintenance because 2 lights weren't working. Turns out I just hadn't found the switch and the lights had been shut off at their bases as well. Rueben (I think that was his name. A big teddy bear of a man) didn't even knock on the door at first because we had forgotten we had the do not disturb sign up. The front desk returned our call within 3 minutes of my original call and asked if it was okay for him to come inspect the problem. He never made me feel foolish. He was polite & courteous, explained what I was doing wrong and even told me that if I had any other difficulties not to hesitate calling the front desk & he would come right back.
Even though the weather was cold the heated pool (92 degrees) was wonderfully relaxing. I really enjoyed it, as well as the quick access to the beach. The front desk hands out beach towels so you don't have to use the ones in your room.
My husband is a shift worker & had trouble adjusting to vacation. At 4am I left the room hoping he could sleep better. Griselda at the front desk and Jacob in security not only made me feel comfortable while I sat in the lobby, they asked if there was anything they could get me and if I was warm enough as I sat there reading. When I asked for a later check out due to my husband's insomnia Griselda got on it right away.
Around 7am I smelled the most delicious breakfast wafting from the kitchens. It is delicious and worth the price.
I overheard one worker explaining a Winter Texan special to another couple and asked about it. It's a fabulous deal if you order by Feb 28, 2014 for the following winter & plan on staying for 30 days. It was then I learned the hotel has family rooms. I asked for a tour and Denise (formerly from Lake of the Ozarks near where I currently live) was happy to assist me. The family room has a full modern kitchen, large table with bench seating, L shaped queen size sofabed couch in the living room, and the bedroom contains 2 king size beds, 2 bunk beds (with their own tv), and a washer/dryer. The room can comfortably sleep 8 adults. Denise went on to explain the layout of adjoining rooms so if you wanted to have a family reunion & put the kids in here while the adults had separate rooms they could all connect without having to go out into the halls. If you need to book a family get together be sure to talk to Deinse & she will take care of you!
The cleaning & maintenance workers were always busy and it showed in the cleanliness of the entire hotel. It was quiet and enjoyable.
I always try to find one thing wrong with a hotel & I was hard pressed to find one here. I'm only disappointed that we booked reservations for Valentine's Day elsewhere as they offered the room, dinner at The Shrimp Haus, Access to the Water Park, Chocolate covered strawberries & champagne for $159/couple. Well worth the money! That will be my plan for next year.
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- Also Known As:
- Schlitterbahn Beach Resort South Padre Island, Texas