This was our second stay at this hotel. I wouldn't define it as a "resort", however it is a fun, family-oriented hotel with an indoor waterpark. Check-in is not until 4 pm. We arrived at 2, hoping for an early check in...but no such luck. The employee, Dora, who was checking us in was not helpful or friendly in any way. Yes, it was a busy weekend, but nothing extraordinary...maybe about 6 people in line. She gave us our waterpark bracelets, which we could use even though our room wasn't ready yet. She gave us only 2 of our 4 bracelets because only myself and my husband got off to check in. She would not give us the 2 other bracelets until my 70 year old mother and mother in law got off the truck and entered the building....by the way, we were parked no where near the entrance because the parking lot was full. This was very frustrating because we could see that the other receptionists were giving out the bracelets to the other hotel guests. Then, I ask if we can receive a phone call when our room was ready and she said no! She stated that they were too busy to do that! Astonishing when this service is provided by any regular hotel, and of course resorts! Anyway, we came back 2 hours later and checked in about 4:20 with a much nicer and friendlier receptionist, Melissa. Other than the above mentioned, we enjoyed our stay. The beds are very comfortable and the rooms are very clean. The restroom was on the small side. The hotel is off the beach, so location is great. They have a heated pool outside and a very cool indoor waterpark. It includes: 2 slides, a big kiddie pool, and a very fast river. They also have a bar with the best pina coladas. Overall, it was a fun stay. Just wish they had better service upon checking-in..as this can set the mood for the rest of the stay.
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- Also Known As:
- Schlitterbahn Beach Resort South Padre Island, Texas