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“Bad service not worth the drive”

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Schlitterbahn Beach Resort
Certificate of Excellence
Reviewed 30 April 2014

If i could give less then 1 star i would. Horrible staff. Rude, unprofessional, badly trained, and just generally incompetent. They messes up our reservation and were not helpful in getting this corrected. After our stay we contacted the manager. The manager was also very rude and was unhelpful. The manager even went as far as blaming our party for the issues we had and refused to help further. Wasted my time and money going to this park. It was small and had very few rides. If your traveling there from out of town don't bother. Will never go back to this park.

Room Tip: Don't upgrade to ocean view room. You get the same type of room it just has a window facing the...
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  • Stayed: April 2014, travelled with family
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5  Thank lydia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Sales at Schlitterbahn Beach Resort, responded to this reviewResponded 1 May 2014

Lydia,
I appreciate you sharing your comments about your recent visit despite you not having the experience you were looking for.

We take all comments seriously as you can tell by our responding to all posts. The overwhelming majority are rating us four or five stars, but unless we satisfy every Guest, we are not satisfied.

There is never an excuse for a Guest feeling like they are treated in any way less than how they look forward to, regardless of the situation.

I certainly hope you reconsider a visit and see why that in the very short time we have been open, we have quickly shot to near the top of the Trip Advisor rankings.

I wish I would have had the opportunity to speak to you directly to see what I could have done to make your stay more enjoyable.

Beachfront rooms are an amenity many Guests wish to have when visiting not only our property but any beach destination and we offer a wide variety of room types.

I also feel I must address your stating twe only have a "few" rides. With two dozen rides, slides and attractions, our park can in no way be considered small....four uphill water coasters, two five-story tall slides, a five-story Sandcastle, one of the largest inland body surfing rides in the countrry, multiple kids areas, tidal wave rivers, lazy rivers, and much more (plus direct beach access) show the vastness of the nearly 25 acre property.

Once again, I appreciate your time and look forward to the opportunity of hosting you again and having you rate us again.

Thanks,
Mike

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405 - 411 of 532 reviews

Reviewed 23 April 2014

Awesome Hotel... In comparison to the rest in SPI this one is worth every penny... I think they have a great package going on &,the staff seem nice. I liked my room although it was simple & small the bed was super comfortable....plus we didn't spend much time in it just to sleep...

  • Stayed: September 2013
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2  Thank JanieSolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Sales at Schlitterbahn Beach Resort, responded to this reviewResponded 25 April 2014

Awesome Hotel... In comparison to the rest in SPI this one is worth every penny... I think they have a great package going on &,the staff seem nice. I liked my room although it was simple & small the bed was super comfortable....plus we didn't spend much time in it just to sleep...

With all that we have to offer...indoor and outdoor waterparks, multiple restaurants and banquet spaces, beachfront accessibility and comparable rates to other Island properties, we truly believe that a stay with us enables our Guests to get the most for their money.

We work hard to ensure that every Guest is treated the way we would like to be treated and always appreciate feedback.

Our sustainability qualities, utilizing Loblolly Pines from the Bastrop wildfires and turning them into everything from headboards to tables and night stands, makes us unique from other hotels.

Once again, I thank you for taking the time to share such kind words and thoughts and we look forward to seeing you again real soon!

Mike

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Reviewed 22 April 2014

This resort is extremely amazing, it has a great view of the beach, a nice beach access and multiple wonderful pools. The heated bar pool was a hit for the entire family, the staff was all friendly and the rooms were okay. Overall it was a great family experience.

Room Tip: Request rooms closer to the beach..
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  • Stayed: April 2014, travelled with family
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2  Thank sandy1297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Sales at Schlitterbahn Beach Resort, responded to this reviewResponded 25 April 2014

Thanks for taking the time to comment on your recent visit and yes, we are very proud of our beachfront resort that is able to accommodate empty nesters, families and groups.

Glad to hear you enjoyed all we have to offer and we hope to see you in the summer when the large outdoor waterpark is also open...

Resort guests save 40% or more off waterpark admission when staying with us!

I appreciate your kind words!

Mike

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Reviewed 22 April 2014

We had been having our retiree conventions at a smaller hotel and while it was adequate it just didn't have the extras. The indoor waterpark is fun and for older people it's great to just sit on a tube and let the water take you along, however it can be a little wavy for a lazy river but attendants all around if you feel uneasy. Big slides for those more adventurous. There are big rooms to hold meetings and games and their catered food is amazing. The 2 café's on site are very good and the side walks are paved so it makes walking and wheelchairs comfortable and the access to the beach is by far better than the ones where we've previously stayed. You can enjoy the roof top terrace if it hasn't been rented for a wedding or BIG convention. Although we did have a little trouble finding the entrance I would guess in time this will be addressed as this is a fairly new place and Island time goes a little slower than normal. I wish the room windows opened to let in the gulf breeze but for security and weather reasons I suppose that's a good thing. Overall we had a great time and will be coming back again this fall when the crowds are minimal and will be encouraging more of our retiree friends to attend. Flying into the airport just an hour away is a breeze for those of you who don't like to drive very far. We plan on bringing our whole family sometime. Grandparents, parents and kids can all have that small town feeling and interact with each other while everybody can still also do their own thing. Teenagers also like it because everything is within walking distance of shopping and beach activities. Kite riding and charter fishing is also available up the beach. We took a dolphin sight seeing boat ride and really enjoyed it. Can't wait to go back. In the summer months the outdoor waterpark would be open with ALOT of water slides and fun things to do.

Room Tip: We like the rooms facing the gulf because it's all about the view. They probably cost a little m...
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  • Stayed: October 2013, travelled with friends
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1  Thank Si O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Sales at Schlitterbahn Beach Resort, responded to this reviewResponded 25 April 2014

WOW, thanks for the kind words and making us your new choice of staying when on South Padre Island.

We like to say we are more than a waterpark, and with our comfortable rooms featuring eiother queen or king size beds and high thread count linens, not to mention multiple dining options, we are rapidly becoming one of the most popular places for our Winter Texan friends to set up their stays.

The heated, indoor waterpark features relaxing as well as thrill rides and who doesn't enjoy a warm swim-up bar to kick back and enjoy a cocktail?

Thanks again for the review and we look forward to seeing you this fall!

Mike

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Reviewed 7 April 2014

We have chosen this resort the last four times we have been to South Padre with our four children ages 1-5. When comparing to other hotels based on price, you definitely get a big bang for your buck! This has options for family fun with so many different areas to enjoy! For this visit, at first we were concerned about the weather. It was in the low seventies, and I feared the kids would be too cold. Well, the indoor fun pools were enclosed in a climate controlled area which made it perfect for the kids. The swim up bar also has a heated pool that the kids really enjoyed as well. The room was very clean, and I am picky with cleanliness. The check in lines have always been a bit long for my taste. All the times we have been there, it takes a good fifteen to twenty minutes plus of waiting time to get the room. It's a little stuffy when you first walk into the lobby. I know when you first walk in, it is not impressive. However, the clean room and the different fun pools make it worth the experience. I also like that they allow coolers near the pool areas. This is a big plus cause we are able to carry our food and drinks for the kids (and for us). At other area hotels, coolers are not allowed and that's terrible for the little ones who constantly need snacks and hydration. There is so much fun from carousel to ball shooter game to great pools; your kids will be happy! The staff is not overly friendly; they keep to themselves which is pretty good too cause you know they will help you if you need them, but they are not smothering you. Oh, I needed extra blankets cause some of us needed to sleep on the floor and within minutes from calling front desk, they brought us warm blankets. It was so clean that sleeping on the floor was not yucky, amazingly. It is a GREAT place for families!

  • Stayed: April 2014, travelled with family
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6  Thank 790brandyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Sales at Schlitterbahn Beach Resort, responded to this reviewResponded 9 April 2014

Thank you sooo much for the kind words and being a frequent visitor!

Our indoor, year-round indoor waterpark keeps everyone entertained (along with the MegaBlast and Carousel) and the outdoor park opens for the summer season on April 18th!

Our family-friendly philosophy (free parking, outside food allowed, free use of tubes) are part of our culture at the resort as well.

Diverse food options sure to satisfy all tastes are here for you to choose from.

We look forward to seeing you this summer where you will really appreciate the two dozen attractions while saving the 40% or more that resort guests save off their waterpark admission.

Thanks again!!
Mike

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Reviewed 27 March 2014 via mobile

My kids truly enjoyed this resort and water park! Rooms were clean and comfortable, the only thing that I wasn't completely satisfied with was the time it took to check out. I waited for 45 minutes to check out. This is something they really need to work on! Other than that it's a great place to visit with the family

Stayed: March 2014
Thank Bery A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Sales at Schlitterbahn Beach Resort, responded to this reviewResponded 9 April 2014

Thanks for commenting on your stay and glad you enjoyed the experience and quality/cleanliness of our property. The Loblolly Pines used throughout the property lend a unique ambience to the resort that cannot be found anywhere else.

I have also shared your comments regarding the check-out procedure to try and ensure an expedited procedure in the future.

Thanks again and we look forward to seeing you again soon!

Mike

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Reviewed 23 February 2014

A popular place over President's weekend. Coming from cold Colorado, the temperatures were great for February. The "resort" is nice. Everything seemed to be scaled down because it was off season. The indoor water park was ok, probably a lot more fun when the whole facility is available. The lazy river moves really fast, not for Grandma's with bad backs. The kids loved it.
The room (king) was better than average. The bed was great! Lots of pillows. The pull out coach served the grand kids fine. No freezer in the fridge. The resort really is in walking distance of the beach. If you stay in the back part of the resort, you can literally walk out the door and take two right turns and be heading down the walk to the beach. It is a long way from the major southern Texan cities. 3 hrs from Corpus Christie, 6 from Austin. At least stay two nights. The service was great. This is a nice place, especially for families.

Room Tip: We had a ground floor room, king bed, accessible. The bathroom was big. Others in our party had th...
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  • Stayed: February 2014, travelled with family
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1  Thank mrsodie59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Sales at Schlitterbahn Beach Resort, responded to this reviewResponded 9 April 2014

Thanks for spending some of your winter time away from the Colorado chill and soaking up some South Texas sun!

Being on the beach and providing some Texas hospitality will hopefully lead you back to us soon. Thick Denver mattresses and high thread count linens are just some of the small differences that actually make a BIG difference in guest comfort.

We hope to see you down in part of the country again real soon!

Mike

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Additional Information about Schlitterbahn Beach Resort

Address: 100 Padre Blvd, South Padre Island, TX 78597-6505
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in South Padre Island
Price Range: £82 - £268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Schlitterbahn Beach Resort 3.5*
Number of rooms: 221
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Also Known As:
Schlitterbahn Beach Resort South Padre Island, Texas

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