This is a very nice/well maintained property that is in a great location (on the Island) and is very close to the beach (2-3 blocks walking). However, the key factor for me when rating this property excellent is their customer service. Alma, the general manager, is superb. When a mixup in our room expectations occurred, Alma immediately addressed the issue and went out of her way to ensure that we were satisfied & enjoyed our stay. This makes all the difference! Leadership starts at the top and Alma clearly provides the leadership in having her team deliver a superior customer service experience that is apparent throughout the hotel. While all the other aspects of the hotel were very good - rooms clean, common areas well maintained/clean, pool area nice, etc. - it is my experience with Alma's customer service that would bring me back to this property.
- Official Description (provided by the hotel):
- South Padre Island's newest and finest hotel, the Holiday Inn Express Hotel & Suites, invites you to travel Mexico & Texas in ONE VACATION to South Padre. You'll experience the white sand beaches and crystal blue waters of the Gulf of Mexico. As you enter our lobby, you will be immersed in tropical elegance. Check in will be a breeze as you and your family escape into our sea life - a 500 gallon aquarium. All our oversized rooms come with spectacular views of Laguna Madre Bay, Gulf of Mexico or our tropical poolside. If you're here for business, relax - we offer free wireless Internet in all public areas and high speed Internet access in every room as well as a complimentary full service business center. For the ultimate in convenience, all rooms have micro-fridges, coffee makers, dataport speaker phones and state-of-the art on demand movies/music and video games. Thanks to the latest technology, on demand movies can be paused/rewound so you'll never miss an important phone call. We are across the street from the Convention Center and close to championship golf, nightclubs, shopping centers and a variety of eateries. Visit Sea Turtle, Inc. or spend the day at Schlitterbahn Beach Water Park. The beach is just a short walk from your room where you can participate in deep sea fishing, horseback riding, parasailing, jet skiing or a local favorite - barbecuing on the beach. We are the perfect tropical getaway whether you're here for business or pleasure. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites- South Padre Island
- Holiday Inn South Padre Island
- South Padre Island Holiday Inn
- Holiday Inn Express Hotel & Suites- South Padre Island Texas