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“Disappointing mini vacation” 1 of 5 bubbles
Review of Peninsula Island Resort & Spa

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Peninsula Island Resort & Spa
Ranked #17 of 32 Hotels in South Padre Island
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointing mini vacation”
1 of 5 bubbles Reviewed 15 July 2014 via mobile

Our family decided to book this hotel for the remarks and pictures on booking.com. It was a big mistake. Upon arriving to check in we were advised our pullout bed was a twin. When arriving to our room we noticed the bed comforter had stains,phone broken, outlet broken,missing iron board,missing cups, track for shade broken and missing chair for table. We have two daughters and we are having to share our bed with one. We have been visiting South Padre Island for years and this has been our worst. Today we decided it was ok and just wanted to enjoy the beach but when we went looking for ice and the machine was filthy and broken I decided to write the review .

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank celina r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo D, General Manager at Peninsula Island Resort & Spa, responded to this review, 29 July 2014
Dear Guest,

We are sorry for this unpleasant experience. We have reported your comments, for us is very important to detect our weaknesses in order to improve. We want to confirm you that we take these matters seriously. Currently, we are in a process of innovation and improvement, we hope you will give us a second chance in the future to appreciate our changes. Thank you for taking the time to write to us.

Sincerely,
Peninsula Island Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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241 reviews from our community

Traveller rating
    86
    52
    40
    27
    36
See reviews for
100
68
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10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Austin, Texas
1 review
4 of 5 bubbles Reviewed 23 June 2014

I also purchased a two night stay from Travelzoo and had a great stay! It's sad to read the harsh reviews like Randy F because I totally DISAGREE. Before I even purchased this deal I did my research. I called to make my reservations and told the lady kind of jokingly to tell me about the parking situation as that seemed to be the negative that kept popping up. She said they were aware and when we arrived we could park at the front to unload our stuff then move the car to the parking lot. Upon arriving I knew exactly what to do. Yes, the front desk is a little interesting to figure out, but they have signs posted. Immediately I was greeted by Sarah who walked me through the check in process and answered my questions. We were then helped by Andy who loaded up all our stuff and took it up to our room. He also brought us back in the golf cart so don't let the parking situation deter you. We had a fourth floor room and could see the pool with a partial beach view. The pool was perfect for my six year old. I loved ordering the fresh juices while being poolside! We also had food delivered up to our room for dinner and it was good. They have a boardwalk to the beach. Friday night they had live music and some "movies" playing on the side of the building. We didn't know until we heard the music playing from our room so we had our own dance party from our balcony. It was fun and it looked like the people down by the pool were enjoying themselves! I observed each morning staff bustling below to get everything looking nice: from the pool, to the grounds, to cleaning off all the sand from the showers poolside. Our toilet was not flushing when we got there so we called the front office and two guys immediately came up to the room. I could go on, but the jest is I would come back again. Thanks to the staff for all your hard work and making our stay enjoyable!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Spicoli_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo D, Guest Relations Manager at Peninsula Island Resort & Spa, responded to this review, 24 June 2014
Dear Guest,

Thank you for your positive review, it truly motivates our team to keep giving our best. It is a pleasure for us to serve you and make of your stay a wonderful getaway. We really hope to have the opportunity to welcome you again in the near future.


Thank you for taking the time to write to us,
Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Park
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 12 June 2014

Check in is strange. No indication of where the office is. Also, the parking lot is 600 feet from the rooms. You can unload at the base of the building but it would be nice if we were Informed of that. The room was clean, and almost steril in décor, and terribly overpriced for the area and what you get. Bed was great. Overall the facility was clean and efficient although it had a bit of a Ghost town quality to it. It touts itself as a resort and it is trying to be, but remains in the wannabe arena. Maids came early one day and did not return. Food in the restaurant is marginal and the restaurant was completely empty except for the time share sales people and their customers. Beach access is good, but the showers don't work very well. Incidentally, there was a diaper (used) placed near the showers by the pool. We noticed it there on the first day. It styed exactly where it was for the next four days. The staf was cordial and relatively efficient. Lots of maintenance people running around. Again, at $100 less per night it would have been fine. We payed 250 per night and would have expected and gotten a lot more for that price at say The Isla Grande. We probably wont go back to this place.

Room Tip: Go Somewhere else for the money....
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  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Randy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo D, Guest Relations Manager at Peninsula Island Resort & Spa, responded to this review, 20 June 2014
Dear Guest,

Thank you for writing to us, we appreciate your time and comment. We apologize for the inconvenient situations you had, and want to let you know that we are currently working on these issues. We truly wish you could give us a second chance in the near future to appreciate our improvements. We work hard every day to ensure our guests have the best of experiences, we are sorry for not accomplishing it this time.

Kind Regards,
Peninsula Island Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

I purchased a Travelzoo voucher for a two night weekday stay. The room was spacious and clean. No true views of the ocean, but the pool area is beautiful. Parking and check in is somewhat funcky. Parking is about a two block walk away walk. They do have golf carts that will take you to your car. Most people checking in are unaware they can drive up to hotel to check in, Customers were dragging their luggage through the field. Restaurant has a nice view of the ocean. Breakfast the next day was delicious. Fresh fruit & Eggs Benedict!

Room Tip: The higher the level, the better the view.
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  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sandiz2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo D, Guest Relations Manager at Peninsula Island Resort & Spa, responded to this review, 3 June 2014
Dear Guest,

Thank you for taking the time to write to us, we are happy to know you had a nice stay. We work hard every day to ensure our guests enjoy a great experience. About the parking lot, we are going to have more golf carts for transportation. We hope you visit us again in the near future.


Kind Regards,
Peninsula Island Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
141 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

We were able to get a awesome deal thru travelzoo for the Memorial Day holiday. The hotel also helped me with surprising Troy with a balloon arrangement and thanks to Jakes florist. They also accommodated us with placing us on the 6th floor,for a wonderful beach view. We also rec'd a $50 hotel credit which we used in the onsite restaurant,and the food was very delicious. We will recommend this hotel to family and friends and we will return.

Room Tip: Previous reviews mention the parking ...they will pick you up and it's not that far to walk.the...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vicmil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo D, Guest Relations Manager at Peninsula Island Resort & Spa, responded to this review, 3 June 2014
Dear Guest,

We are very pleased to know you had a wonderful stay. We work hard every day to ensure our guests enjoy a great experience. Positive messages such as yours, truly motivate our team to keep giving our best. We hope you visit us again in the near future.


Kind Regards,
Peninsula Island Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 17 May 2014 via mobile

It is 6 am in the morning and as I went to the bathroom I saw a roach just running somewhere. The prices are unreasonable and we asked them to inform us on our arrival day when the room is ready. They never did. I wish we could leave this place sooner.
G. Sh.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Hamid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo D, General Manager at Peninsula Island Resort & Spa, responded to this review, 20 May 2014
Dear Guest,

We are very sorry about your unpleasant experience. Thank you for taking the time to write about these issues so we can work harder in these areas. We strive to ensure our guests experience a perfect stay during their travel and we did not achieve it this time. We hope you will give us a second chance to see our improvements. On behalf of Peninsula Island Resort & Spa, please accept our apology.


Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these South Padre Island hotels

edinburg, texas
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 6 May 2014 via mobile

At check in was charged triple what my room tax should have been, then spent the afternoon checking back to make sure the problem was corrected. Wouldn't doubt they do this to recoup the alleged $50 resort credit advertised with the purchase of voucher. The credit was supposed to be good for the spa or dining. Spa was never open. The restaurant mysteriously closed and would not reopen until after our check out. What a fraud. Never again.
I can't imagine being duped into paying full price.

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank cel421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gustavo D, Guest Relations Manager at Peninsula Island Resort & Spa, responded to this review, 12 June 2014
Dear Guest,

We are very sorry for this unpleasant experience. Thank you for taking the time to write to us about these issues, I have already reported the situation about the restaurant. Concerning the Spa, maybe you found it closed due to the fact that our personnel works by previously scheduled appointments, not by established hours.

We are going to be working hard to improve our services in general, we strive to ensure our guests experience a perfect stay but we did not achieve it 100% this time. We hope you will give us a second chance in the near future, please accept our apologies.


Kind Regards,
Peninsula Island Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peninsula Island Resort & Spa

Property: Peninsula Island Resort & Spa
Address: 340 Padre Blvd, South Padre Island, TX 78597
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in South Padre Island
#11 On the Beach Hotel in South Padre Island
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Peninsula Island Resort & Spa 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled among the sea oats and sand dunes, and highlighted by the blue of the Gulf of Mexico, The Peninsula Island Resort and Spa South Padre Island, Texas is the perfect venue for a relaxing island escape. Located directly on the beach in the heart of South Padre Island's "hotel row", our upscale property opened in 2006, and combines the highest standards in construction with contemporary, tasteful design. The units are all well-appointed, and range in size from our very popular studio kitchenette units to our 3 bedroom/3 bath condominiums. With concrete walls, porcelain tile flooring, and leather furniture, our resort was designed to resist to mold, humidity and allergens all-too-often common near the sea. Our swimming pool is the largest infinity pool in South Texas, and features a convenient swim up bar. Each offers either a full kitchen or kitchenette, and everything else necessary to cook and serve a gourmet meal. If cooking is not your thing, Las Olas Restaurant Grill and Bar, located onsite, is considered by many to be one of the best restaurants on South Padre Island, and offers a variety of delicious homemade dishes available for in-room dining. All-in-all, the Peninsula is in a league of its own--offering the spacious luxury of a condominium, coupled with the service and appointments of an upper-tier resort hotel.In July 2016, we added 27 deluxe rooms, each room has high speed internet, two full size beds, sofabed, 42" TV with cable, and a minibar fridge. ... more   less 
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Also Known As:
Peninsula Island Hotel South Padre Island
Peninsula Island Resort And Spa
Peninsula South Padre Island
South Padre Island Peninsula
Peninsula Island Resort & Spa South Padre Island, Texas

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