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“Terrible Customer Service”

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Suntide II Resort Condominiums
Reviewed 18 May 2014

The Suntide II had the WORST customer service I have ever experienced. We were harassed and threatened by a manager saying she would call the police on us because she falsely accused us of not being residents there. She continued to treat us with disrespect the rest of our trip and made it less enjoyable. We were then charged $65 for "ruined" towels which was completely false. We will not being coming back.

  • Stayed: May 2014
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5  Thank CodyBurtscher22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmunz, Manager at Suntide II Resort Condominiums, responded to this reviewResponded 25 May 2014

Unfortunately, these Guests have not been forthright in their "review" of their stay at our Complex. These Guests violated the Occupancy Limits of our Units - they assured us over the phone AND upon signing Check In paperwork that there were no more than 10 allowed Guests staying with us. It was discovered by our GM, (whose name is NOT anywhere close to Margaret, nor do we have anyone else named Margaret working for us!) that there were at least 15 Guests in this Unit. The GM did give notice to these Guests that at least 5 people would have to locate other lodging OR the police would have to intervene.
Also, the $65.00 charge for ruined towels was not false, but due to the fact that these same Guests all but destroyed the Complex provided Towels - they were charged $65.00 as they were so filthy dirty they were beyond cleaning/repair and had to be destroyed.
These Guests say they will not return because of their "bad experience" when in reality they have been blocked and are not allowed to return due to their behavior and violatioins.

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33 - 39 of 68 reviews

Reviewed 18 May 2014

First off, make sure your towels are clean. We were charged 65 dollars for 8 towels being dirty. It never stated in the checklist to clean towels. We even payed a 100 dollar cleaning fee assuming it covered the cleaning of towels and bed sheets.
Then, we were yelled at by the MANAGER named Margaret. Saying there is no way we were staying there and that she was going to call the police on us. Then once she realized we in fact had a room at the condominiums she never apologized
THEN...
We were woken up by the smell of Marjiuana and fireworks at 2 in the morning
Also the room was constantly sandy and the lights would never work. Literally when it was dark we would all have to walk with only the light from our phones to guide us back to our room.
NEVER WILL STAY AT THE CONDOMINIUMS AGAIN

  • Stayed: May 2014
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5  Thank Jacket1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmunz, Manager at Suntide II Resort Condominiums, responded to this reviewResponded 25 May 2014

This unfortunately, is yet another false review!
These Guests are the same ones who were violating our Occupancy Limits and trying to sneak more than the allowed 10 Guests into one Unit.
They state that it does not state in the Sign In Checklist to clean towels - yet it does state that if any towels/linens are beyond cleaning or repair the Guest will be charged for them. This same reviewer was with the other party who turned in provided towels that were completely ruined and that is why they were charged $65.00.
Again, our GM is NOT named Margaret - she did confront these Guests who should NOT have been staying as the Unit is only allowed a maximum of 10 Guests, not the 15 or more that were trying to sneak in. This was discovered because the allowed Guests were opening the locked pool gate to let more people in to the pool and these people did not have a key because they were not allowed that many Guests.
Lastly, there were no drugs or fireworks that woke them up at 2:00 AM, however, there was a power outage on the island and it was dark for about 5 hours - this was the only inconvenience they were exposed to at our complex.

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Reviewed 20 April 2014

The service was terrible, the rooms smelled like fish and it was not properly clean. Also they charged forma some bracelets they did not informes con their guidelines.

Alzó the wifi they provided did not worked properly and the Phone was not working.

  • Stayed: April 2014
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3  Thank RolandoGonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmunz, Manager at Suntide II Resort Condominiums, responded to this reviewResponded 25 May 2014

We cannot find any records of when this person stayed with us!

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Reviewed 15 April 2014 via mobile

We stayed in 208, and the condo was a treat! Fully equipped with EVERYTHING we needed! It was a beautiful 2bd + 2bath with a beautiful view of the pool and the Gulf! The pool is heated, the hot tub is sizzling, and both are very well maintained! The beach is large and equipped with 2 volleyball nets. We were very impressed with the staff and we were treated very well. My wife really appreciated the hospitality of Terri, the GM. We highly recommend giving this place a try!

Stayed: April 2014, travelled with family
2  Thank bfb3wg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmunz, Manager at Suntide II Resort Condominiums, responded to this reviewResponded 25 May 2014

Thank you for taking the time to post your review!
We work diligently to provide the best Beachfront Condos on South Padre, so glad you enjoyed your stay, we look forward to serving your vacation needs again.

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Reviewed 22 February 2014

We stayed a week in unit 206 in late January 2014. The unit was exactly as advertised and had a perfect view of the ocean. The kitchen was perfect as were the beds and bathrooms. Walked the beach everyday and went paddling in the lagoon. Very laid back atmosphere and friendly people. Will definitely be back.

Room Tip: Ask when the rooms where renovated as I have heard some are not as modern as unit 206 was.
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  • Stayed: January 2014, travelled with friends
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1  Thank Kayaker22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmunz, Manager at Suntide II Resort Condominiums, responded to this reviewResponded 25 May 2014

So glad you enjoyed your vacation!
We understand the importance of a well-stocked kitchen, comfy beds, and clean bathrooms to make your stay the best it can be.
We look forward to your return visit to South Padre and Suntide II Condominiums!

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Reviewed 3 January 2014 via mobile

We stayed in Unit 503 during the week of Christmas. Incredible Gulf view, nicely equipped with everything we needed for the week. We arrived late on Sunday and had no problems retrieving our door card and wi-fi passcode. Beautifully decorated and maintained in excellent condition. We enjoyed the local attractions but mostly just relaxed. It was a wonderful vacation.

Stayed: December 2013, travelled with family
3  Thank tevans27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmunz, Manager at Suntide II Resort Condominiums, responded to this reviewResponded 28 May 2014

Love that you enjoyed the Holidays at Suntide II.
"Relaxing" is our favorite word to hear when a Guest posts a review - our Condos are fully equipped with all the Amenities needed to just relax and enjoy your beach vacation.
We hope you and your family make a return stay.

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Reviewed 29 October 2013

October 25, 2013--Just had a great 3 night get-a-way at South Padre Island Suntide II Unit 502. The condo was very nice, clean and as shown in the photos. Beautiful 5th floor balcony view of the beach. Sunrises were amazing. Direct access to the beach. The staff was friendly and very helpful. Terri Galloway, General Manager, is the best. Would definitely go back. Recommend for girl friends, couple or small family.

  • Stayed: October 2013, travelled with friends
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3  Thank Roberta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmunz, Guest Relations Manager at Suntide II Resort Condominiums, responded to this reviewResponded 28 May 2014

Wonderful to hear about your enjoyable 3-day vacation getaway at Suntide II.
Terri and staff enjoyed meeting you and look forward to your return trip!

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Additional Information about Suntide II Resort Condominiums

Address: 4400 Gulf Blvd, South Padre Island, TX 78597-7316
Region: United States > Texas > Texas Gulf Coast > South Padre Island
Amenities:
Beach Swimming Pool
Hotel Style:
Ranked #19 of 35 Speciality Lodging in South Padre Island
Price Range: £183 - £431 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Suntide II Resort Condominiums 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Suntide II Resort Condominiums is perfect for a Family Vacation, or Couples Getaway. Relax on the pristine beaches, take a sandcastle lesson, kiteboard, go on a dolphin tour, or just kick back at our heated outdoor pool w/jacuzzi and separate sun deck. All Suntide II Resort Condominiums have a panoramic unobstructed view of South Padre's Beaches from a large private balcony where you can enjoy your morning cup of coffee while watching the amazing sunrises! Suntide II 2BD/2BA, 3BD/2BA, 3BD/3BA Condos are tastefully decorated with fully-stocked Kitchens w/Breakfast Bar, Dining area, Living Area and are 30 yds from the most beautiful beach, the South Padre Island Gulf Coast. Our on-site Office Staff is available to make certain you have the BEST Beach Vacation ever! We also offer On-site Daily Linen/Towel exchange. ... more   less 
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Also Known As:
Suntide Ii Resort Condominiums Hotel South Padre Island
Suntide II Resort Condominiums South Padre Island, Texas

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