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“A great Hotel”

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Comfort Suites Sugar Land
Ranked #3 of 17 Hotels in Stafford
Certificate of Excellence
Corpus Christi, Texas
Level Contributor
3 reviews
“A great Hotel”
5 of 5 bubbles Reviewed 21 January 2014

I work in Stafford often and always stay here. The staff is very
helpful and the Hotel is well managed from my experiences.
The new beds are great and the hotel is having some updated
renovations. I believe you would have a hard time finding a more
accommodating staff.

Barryh

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julietrudeau, Manager at Comfort Suites Sugar Land, responded to this review, 22 January 2014
Thank you and what a wonderful way to start out the new year!! We greatly appreciate our loyal customers and feel like you have become part of our family. It is people like you that make this awesome job worth it all. Looking forward to another great year. We are glad to hear you like the renovations, but we are not finished yet. Thank again:)
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146 reviews from our community

Traveller rating
    108
    23
    7
    6
    2
See reviews for
42
13
14
62
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Paris, France
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 19 November 2013

Rooms need to be renewed asap, and be better noise proof as the proximity of the highway makes you feel being in the middle of the traffic at times, at least in the rooms facing the highway.

Some moisture smell was not pleasant either.

Breakfast has a decent selection; however there were more guests than tables available at peak times.

Staff was always friendly and efficient.

Room Tip: rooms on the back to limit the noise of the highway.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julietrudeau, General Manager at Comfort Suites Sugar Land, responded to this review, 20 November 2013
Thank you for your review. We understand and agree with your opinion regarding the furniture, which is why we are updating with new furnishings. They should arrive at the first of the year. I am sorry about the traffic disturbing you. If you had notified the front desk, we would have been happy to move you to the back of the hotel. We always try to accommodate the individual's issues as they arise. We hope that you will give us another opportunity to serve you after the first of the year and we appreciate your business.
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Texas
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 14 November 2013 via mobile

The room is in great need of updating. The light fixtures were broken, the furniture looks like they got it from a garage sale, and the bed was uncomfortable. It was a one night stay, but I wouldn't return. The staff was nice and welcoming. Overall a little disappointed in the up keep. It's very "mediocre" and with a little TLC it could be worth coming back!

Stayed November 2013, travelled on business
Helpful?
Thank grayfish4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julietrudeau, Manager at Comfort Suites Sugar Land, responded to this review, 18 November 2013
We are always striving to deliver excellent customer care and it is nice to hear the staff is doing their very best. In regard to the furnishings, we have ordered new furniture and are expecting delivery at the beginning of the year. So please come back to see us. We would love to have another opportunity to serve you.
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Adkins, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 November 2013

The front desk is one of the friendliest. They checked us in fast and were helpful with directions to point of interests. However room was unfinished. Outlet plate was hanging off the wall and the bathroom sink appeared to have mold underneath.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie T, General Manager at Comfort Suites Sugar Land, responded to this review, 14 February 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Julie Trudeau
General Manager
Comfort Suites
281-565-5566 x 404
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 17 September 2013

Check-in was smooth and easy. I think you had to ask for two keys because we only received one (it just makes it easier if there are two people in a room). The room was nice and clean. The beds were comfortable. It was a nice quiet stay. Breakfast was a bit different from what I'm use to. We had to wait for them to bring out more bacon and eggs. The eggs were in the shape of a circle, not even the size of a small pancake. The coffee was very good!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peggy044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie T, General Manager at Comfort Suites Sugar Land, responded to this review, 14 February 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Julie Trudeau
General Manager
Comfort Suites
281-565-5566 x 404
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, TX
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 4 July 2013

This was a perfectly adequate hotel for our family to stay for one night. I was pleasantly surprised that even though we had a room on the first floor only steps away from the lobby, we didn't hear any noise while we slept. (This may have been because the hotel was not busy that night). The crib that we were given for the baby was pretty old, but it did the trick. The room was clean, if a bit outdated. There was no smoke smell in our room (we have asthma, so we would have been able to tell). The beds were comfortable. The continental breakfast was as expected - not spectacular, but free! The kids enjoyed the cold cereal, yogurt, and pastries. Also available were bagels, toast, hard-boiled eggs, waffles, eggs, and bacon, plus hot and cold beverages. All of the hotel staff were very pleasant and helpful. For the price, and a place where our five-person family could stay (since not every hotel sleeps more than 4 to a room), it was a great option!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandolynn13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie T, General Manager at Comfort Suites Sugar Land, responded to this review, 14 February 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Julie Trudeau
General Manager
Comfort Suites
281-565-5566 x 404
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 July 2013

A wedding comes with its fair share of stresses and having to chose a accommodation for a large group of family attending from abroad presented a challenge. During my search for hotels in the area, I had the privilege of speaking to the owner at comfort suites who understood the stress i was going through when it comes to planning a Wedding and the added stress of finding accommodation for guests. She made me feel at ease by reassuring me that i wouldn't have to stress about the accommodation and that my guests and i would enjoy our stay at comfort suites. This reassurance set my choice of going with comfort suites apart from the rest and I never looked back.

The property is elegant, and the service superb. What sets it further apart is that the service and attitude of the staff is not just perfect, but genuinely warm and helpful. During our stay, i got to know the front desk staff by their first names (Ms May, Jay, Cora, and not forgetting the ever helpful Ron, whom i spoke to a few times before check in informing him of my needs and that of my guests.) They don't paste on obligatory smiles. They really mean it and try to anticipate your needs. They treated us as royalty during our stay and it was sad when we had to check out. They go the extra mile to take care of you

the rooms are spacious, clean and well maintained. We all had a good nights rest on the super comfortable beds they have in the rooms. Breakfast was included and was really good.

I loved this hotel and as nice as the rooms are, it is the staff that make this hotel what it is..they made us feel at home like we were family and we will be back because of that. My family have great memories of the wedding and their stay. A sincere and heartfelt thanks to all the staff for their help. We truly lived in the lap of luxury.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ddlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie T, General Manager at Comfort Suites Sugar Land, responded to this review, 14 February 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Julie Trudeau
General Manager
Comfort Suites
281-565-5566 x 404
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Sugar Land

Property: Comfort Suites Sugar Land
Address: 4820 Techniplex Dr, Stafford, TX 77477-3827
Phone Number:
Region: United States > Texas > Stafford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Stafford
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Sugar Land 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Comfort Hotel Stafford
Comfort Suites Stafford
Stafford Comfort Suites

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