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“Customer service could be better” 3 of 5 bubbles
Review of Sleep Inn & Suites Stafford

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Sleep Inn & Suites Stafford
Ranked #6 of 17 Hotels in Stafford
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Customer service could be better”
3 of 5 bubbles Reviewed 23 August 2012

Don't pay attention to customer's request...even as simple as the coffee maker needs to be refilled in the breakfast lobby...during breakfast hours!

Also, did not get greeted when walked in, apparently keeping your head down and doing paperwork at the front desk is more important than a simple smile or "hello"

Nothing worth wanting us to do business with Sleep Inn particularly.

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bayta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D'Andre H, General Manager at Sleep Inn & Suites Stafford, responded to this review, 26 August 2012
Thank you for informing me of your recently stay experience all of the information was greatly appreciated and helpful in making the property better.
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82 reviews from our community

Traveller rating
    27
    33
    14
    4
    4
See reviews for
26
10
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28
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
4 of 5 bubbles Reviewed 19 August 2012

This hotel has been way more than we expected based on online reviews. The lobby and dining area is nice, the desk staff was very friendly, the room was way bigger than what we expected, and the bed was incredibly comfy. The room was even more upgraded than we expected with a newer microwave, mini fridge and a flat screen TV (as opposed to the old school TV in pictures). The reason that they get two stars deducted is because of the room cleanliness; they could use to focus on picking up from the last tenant better. Items found: beer can, old styrofoam fountain drink cup, a sock on the chair, bar of soap in shower (with hairs-gross!), and (even more gross) a half used bottle of lotion on the bedside table. This took our great experience from 5 stars to 3. We plan on doing another mini staycation here again, but we are hoping they will clean up better!

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D'Andre H, General Manager at Sleep Inn & Suites Stafford, responded to this review, 24 August 2012
Thank you for your continued business and i apologize for you having been checked into a room that was not verified ready to rent. I assure you it won't happen again.
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North Las Vegas, Nevada
Level Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 28 July 2012

We stayed here for 2 nights very recently. The room was great, the bed was very comfortable & the bathroom was fine. The staff members that we encountered were very helpful. The only drawback was that the air blowing out of the air conditioning unit smelled musty/moldy. Maybe it was because I'd booked a smoking room. Will stay here again with no hesitation, just in a different room.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cutemel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D'Andre H, General Manager at Sleep Inn & Suites Stafford, responded to this review, 9 August 2012
Thanks for your wonderful comments and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno,Ca
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 22 March 2012

We were at this hotel for 3 days, and I must say we were impressed with everything we experienced. Staff on all 3 shifts were very helpful and friendly. On last day, I forgot my valuables in lobby, I called hotel, gentleman on night shift made sure I get everything in one piece at my home which I did.I truly admire employees honesty and their integrity.Very peaceful location.
We thank you everyone at this hotel, and we will not hesitate to come and stay there again or recommend this hotel to anyone.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank sidnamshe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sleep Inn & Suites Stafford, responded to this review, 15 July 2012
I'm pleased your trip turned out to be wonderful. We are here to make sure your loding experience is a great one. We thank you and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

We normally stay at the Comfort Inn and Suites next to the Sleep Sleep Inn.
On this trip we thought a change  in our accommodation would be something 
new.  This was a big mistake.
Upon arrival  we checked into our room and things started to go down hill.
We started to unpack our stuff and after about 5 minutes the power went out in our room.  We went to the desk and explained to herabout the problem.  The desk was very helpful  and we were given an adjacent room and
also given a $20 credit on our first night stay which I thought was very nice and it was. Things were looking good at this point.  This was day 1.
On day 2 we had the included breakfast which was ok.  We left for the day around 12:30 pm.  I removed the Do Not Disturb Sign and told the housekeeper we were leaving and the room was ready for service.
We came back to our room around 10:30 pm to get some sleep.  I opened the door and  to my suprise our room had not been touched.  I then went to the desk and was given towels  and wash clothes.  I was not a happy camper at this point.  The desk person was nice but could not figure out the problem and apologized.  My wife asked to speak to the the manager and she said he was unavailable.  The desk clerk said that she would call him and have him call her on her cell phone.  The return call never happened.
On day 3 everything was just as it should have been this was a welcome relief.
The next morning on check out we had a problem with the bill.  The clerk had no record of the $20 credit for the 1st night.  After we explained and about 15 minutes later things were resolved.  It seems to me that the management of this property has some definite employee issues.
We were really glad to get out of this hotel and put it behind us.
We will be staying at the sister property Comfort Suites on our next trip.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank vswaugh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sleep Inn & Suites Stafford, responded to this review, 15 July 2012
This is my first time hearing of these issues but I assure you all staff issues have been resolved. I sincerely hope that you will give us another chance to prove to you that we are the best of the best. Thanks Again
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Toronto, Ontario
Level Contributor
47 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 2 January 2012

I've stayed at many Choice hotels and the Sleep Inn at Stafford is in a class apart. The lobby and reception area, with cathedral high ceilings and quality furnishings is comparable to any four star facility. Even the luggage trolleys are quality grade! Our room with king bed was tastefully decorated, the bed was comfortable, the towels soft and white and the washroom clean. The fridge was on the small size and needed defrosting, but not a major issue. Breakfast with hot scrambled eggs, sausage, cereals, fruit etc was most enjoyable and the breakfast area is delightful. There are several restaurants close by and some within walking distance. We went to one called 'American Buffet' but it was pretty dismal and I suggest you give it a wide miss! This particular Sleep Inn though is one not to miss!.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wynberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sleep Inn & Suites Stafford, responded to this review, 15 July 2012
We are so pleased you enjoyed everything at the hotel. Be sure and check out the Manager's Reception for free drinks and snacks on your next visit.
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Corpus Christi, Texas, United States
2 reviews
5 of 5 bubbles Reviewed 20 November 2011

This hotel is great the rooms are great, the food is great and the people are nice. Have stayed here several times and I would reccommend this hotel to all. Inside pool which is great to. Not many people quiet also. Dont miss out on this hotel. Great


Terrells

Room Tip: they all are great, have never had a problem
See more room tips
  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Verna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sleep Inn & Suites Stafford, responded to this review, 15 July 2012
Thank you for allowing us to meet your needs. should you ever need anything please let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites Stafford

Property: Sleep Inn & Suites Stafford
Address: 4810 Alpine Dr, Stafford, TX 77477-4136
Phone Number:
Region: United States > Texas > Stafford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Stafford
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Sleep Inn & Suites Stafford 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Sleep Inn Stafford
Stafford Sleep Inn

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