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“Just not quite perfect”

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La Quinta Inn & Suites Stephenville
Ranked #2 of 10 Hotels in Stephenville
Certificate of Excellence
Spring Branch, Texas
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Just not quite perfect”
Reviewed 13 May 2014

I had two rooms booked. Tried to get an early check in as LQ had sent me emails on touting that feature. But front desk was not very helpful. Promised to call when room was ready. No call. I called and was told that a room was ready but if someone came in before I got there the room would be given to them. Had several excuses like: Graduation at Tarleton State University, all rooms are taken, house cleaning don't come in until 9:30, etc. If they knew that then why not be proactive and get house cleaning early that day. The maids were still cleaning rooms at 4:00PM, an hour after normal check in. My room did not have a mini fridge and when I asked the front desk about it I was told that one was down in the back room and that might be the one that should be in my room. How does that help me? Then at about 10:30 that evening the fire alarms went off and everyone have to evacuate and stand in the parking lot. Fire trucks came and found the problem, no fire. NOT THE HOTELS FAULT but just another annoyance.

Room Tip: Swimming pool was closed and had green water. Guess it was not open yet for the summer. Saw some d...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank SpringBranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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207 reviews from our community

Traveller rating
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    44
    34
    14
    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
The Woodlands, United States
1 review
Reviewed 6 May 2014

Hotel staff was very friendly and efficient. Room was comfortable and clean. Nice bed and bedding. Room was large with big flat screen tv's. Didn't find it too noisy for a hotel. Husband said breakfast selection was good, I will take his word for it.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

Great people working there. Took the time to help me with the things I wanted to do, the people I talked with knew the town well. Easy to get to and close to restaurants. When I go back I will stay here again, quiet, and comfortable.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 301ralphh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San diego, United States
1 review
Reviewed 18 April 2014

Excellent La Quinta inn stay, the personnel was great from reception to leaving. I rate the quality of the overall stay one of the best experiences for a hotel stay I have experienced.I would recommend this hotel chain to friends and family who may have an interest in future stays.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Darryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2014

Good - Nice appearance. Numerous excellent restaurants nearby. Bad - Broken toilet seat. Toilet size suitable only for hobbitt-sized people. Dripping shower faucet. Numerous TV channels, but none in HD. Poor continental breakfast selections - didn't even have eggs!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laquintastephenville, Webmaster at La Quinta Inn & Suites Stephenville, responded to this review, 23 June 2014
Dear Guest,

Thanks so much for these comments. I’m glad you were pleased with the appearance and location of our clean, comfortable hotel. I’m sorry that a maintenance issue detracted from your stay with us. I hope you reported it so it could be corrected or asked to be moved to another room. There is no reason to settle for a room that doesn’t meet your standards. In any case, I sincerely apologize for any small inconveniences you experienced.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 14 April 2014

The hotel was newly updated and very clean the staff was gelpful with information about the town as well as allowing us to use internet service. The floor was quiet considers these was a basketball tour amen going on . We really enjoyed our stay !

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Stephenville

Property: La Quinta Inn & Suites Stephenville
Address: 105 Christy Plz, Stephenville, TX 76401-3781
Phone Number:
Region: United States > Texas > Stephenville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Stephenville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — La Quinta Inn & Suites Stephenville 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Stephenville La Quinta
La Quinta Stephenville

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