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“Sugarland stay”

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Hilton Garden Inn Houston / Sugar Land
Ranked #4 of 8 Hotels in Sugar Land
Certificate of Excellence
A TripAdvisor Member
“Sugarland stay”
Reviewed 7 January 2014

Very nice hotel. Breakfast was not included in the price. There is a restaurant in the lobby, however. My daughter used the fitness room and loved it. The beds were firm and clean. Lovely little kitchen set-up.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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496 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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English first
Anchorage, United States
1 review
Reviewed 18 December 2013

Hotel clean. Hotel Service was very good. They need to tune the restaurant up a little. If it wasn't for the bartender helping out the wait staff. Service would have been real bad. Their menu is very limited also.

  • Stayed December 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bradley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
2 reviews
Reviewed 15 December 2013

I stay at this hotel frequently for business, and what really keeps me coming back to the same hotel is the people. It is a clean hotel, with an excellent breakfast and comfortable beds, but I especially like feeling like I'm at my second home.

  • Stayed December 2013, travelled on business
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    • Location
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Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Downingtown, United States
1 review
Reviewed 11 December 2013

Although we had four rooms booked as a group, only three sparcely furnished handicap rooms on the noisey highway side were available at check in. The shower diverter in my room was hanging off the wall and did not work. I stay in hotels over 150 nights a year; this was the worst in years.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelGM10, General Manager at Hilton Garden Inn Houston / Sugar Land, responded to this review, 12 December 2013
Dear Sir-

I was disappointed to learn that you were less than pleased with your recent visit. I was especially concerned since, in the time our hotel has been open, we have never recieved a comment like the one you posted. Our positiveTrip Advisor ranking and other comments from satisfied guests bear this out. Our hotel is in like-new condition and just celebrated it's 5th aniversary!

Our rates are higher during the peak days of Monday-Thursday, as are all hotels located in Houston. With that said, our guests frequently comment about the tremendous price-value offered by our hotel. We were sold out the evening you stayed. Expedia booked three rooms for you instead of four and we didn't have that extra room available. I apolgize for that.

Again, I was sincerely concerned by your remarks, I personally inspected all three rooms that your group occupied to insure there had not been a lapse in quality. I found everything in perfect working order, including the showers. You were in handicap suites (our last three rooms) and the shower is detachable. Perhaps that confused you. The suite is larger to allow for easier access for someone with a wheelchair or walker. The suites have all the furniture and features required, including two bathrooms, mircowave and refridgerator. The suites are tastefully appointed.

We're located in the very quiet, modern suburb of Sugar Land away from traffic. Your rooms were all located on the backside of the building facing the beautiful, quiet Telfair Community. There is no traffic and it is impossible to hear any.

Again, I'm so sorry that you were not pleased with your stay. I do appreciate your feedback and have shared it with our team.

All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 December 2013

Very quick check-in/-out; very comfortable and clean rooms; bed was wonderful; gracious staff. Would like a free breakfast included, but loved the k-cup coffee server in the room - much easier than having to brew an entire carafe of coffee

  • Stayed November 2013, travelled with family
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    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 306sherryw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, United States
1 review
Reviewed 8 December 2013

The Hilton Garden Inn was an excellent choice for a recent trip to attend my nephew's wedding. Conveniently located close to Houston and to the church and wedding venue, the accommodations were more than adequate. The courtesy van and easy access to eating spots allowed us to take advantage of the immediate area. The only draw back, the expense of getting into Houston to enjoy the sights.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Felicia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, United States
Level Contributor
8 reviews
8 hotel reviews
Reviewed 4 December 2013

Just a very nice place to stay. Breakfast was superb. The location was nice. Staff was excellent and friendly. Easy to recommend. A good place to stay. What else can be said? One can recommend this without qualification.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Darrell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston / Sugar Land

Property: Hilton Garden Inn Houston / Sugar Land
Address: 722 Bonaventure Way, Sugar Land, TX 77479-4520
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sugar Land
#3 Romantic Hotel in Sugar Land
#4 Family Hotel in Sugar Land
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Houston / Sugar Land 3*
Number of rooms: 202
Official Description (provided by the hotel):
The Hilton Garden Inn Houston/Sugar Land hotel is in Southeast Houston close to big companies like Texas Instruments, Baker Petrolite, and Fluor Daniel. Every hotel room and suite has a comfortable adjustable bed, free WiFi, 32-inch flat screen HDTV, refrigerator, and microwave. The onsite restaurant, Great American Grill, serves breakfast, dinner, and evening room service. The hotel also offers an outdoor pool and whirlpool, fitness center, business center, and 6700 sq. ft. of meeting space. ... more   less 
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Also Known As:
Hilton Garden Inn Houston / Sugar Land Hotel Sugar Land
Hilton Garden Inn Houston / Sugar Land Texas

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