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“Fancy Weekend Getaway”

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Sugar Land Marriott Town Square
Ranked #1 of 8 Hotels in Sugar Land
Certificate of Excellence
Austin, Texas
1 review
“Fancy Weekend Getaway”
5 of 5 bubbles Reviewed 23 August 2012

My husband and I were staying at the Marriott for a wedding a few weeks ago. I had been looking forward to the trip as a mini-vacation (we live in Austin, the hotel is just outside of Houston). This hotel lived up to my expectations the moment we pulled up! We decided to splurge for valet parking, and the staff was so friendly and courteous. Walking into the lobby we were greeted by a manager who walked us over to the desk to check-in. Everything was clean and looked lovely, and I immediately took a deep breath and started to relax. The kindness and helpful staff continued throughout the weekend, every time I turned around there was someone ready to assist. The room was very comfortable, and we were within walking distance of anything we could need- including a place to get a mani/pedi before the wedding. Breakfast in the hotel lobby was a pricey buffet, but worth every penny. I've never seen so many delicious items on a buffet before! When it came time to leave, I knew I'd be coming back one day. Hopefully sooner rather than later.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smczimskey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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821 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
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  • German first
  • Japanese first
  • Russian first
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  • Any
English first
Haughton, Louisiana
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 19 August 2012

You feel welcomed and know you're in the South when you get to this Marriott property. Everyone goes above and beyond to take care of you while staying here. Also many Great Restaurants within minutes/waking distance if you're not in the mood to eat at the hotel. One of my husband's favorite novelty type restaurants is the Flying Sauce.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RxHunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 12 August 2012

We were treated royally the whole time. One of the best hotel experiences. Everyone went above and beyond.From the moment we arrived.... We felt so happy. Food was delicious, pool was lovely too ! The location has shopping and eateries and somuch to do. Very clean and fun in every way.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wpowls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 12 August 2012

We stayed here for our anniversary because my in-laws live in Sugar Land and we could drop our 6 year old off with them for the night yet still be close. We were extremely pleased with our stay. The staff was very courteous and friendly. They sent us complimentary champagne since they knew we were there for our anniversary. We also ordered dessert from room service which was prompt and delicious. The hotel is in a fabulous location and you can walk to all the restaurants and shopping in the area which is a real luxury in the Houston area. Would definitely stay here again for another 'stay-cation'.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bodyfruit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 6 August 2012

As others have stated this hotel is in a great location. The staff is very curtious and professional. The hotel bar is great. The rooms are horrible. The carpet is run down and sticky. I swear the matresses are nothing but a piece of ply wood with a little cotton on top. They are the hardest things I have ever slept on. The pillows are flat as well as the comfortor. They must have "summer" comforters on right now because it is nothing more than a thick sheet. It's so short it hardly even covers your feet.
I have been coming to this hotel for 4 years now always hoping to find that it has been renovated. I am giving up and will be staying at a newer hotel from now on.

Room Tip: stay elsewhere
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank razorbacks11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea T, Manager at Sugar Land Marriott Town Square, responded to this review, 22 August 2012
Thank you for taking the time to provide feedback. Great customer service is certainly an aspect of our hotel that we pride ourselves on and strive to perfect, daily. Thank you again for acknowledging the high level of service that you received while staying with us.

I am delighted to report that we are currently in the preliminary phase of our full refresh. I am quite confident that you will be impressed with our new project and the first to arrive are new beds and they will be here by the fall. I hope that you will have an opportunity to stay with us once the project is complete.

Again, thank you for your comments and we look forward to welcoming you back to the Sugar Land Marriott hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brandon, Mississippi
Level Contributor
6 reviews
4 hotel reviews
3 of 5 bubbles Reviewed 30 July 2012

The Sugar Land Marriott Town Square is in a great location. Area seems very safe with easy access to the Interstate. There are nice restaurants as well as shopping within walking distance. The staff was very friendly and the room price was a reasonable. The room however just didn’t seem up to Marriott standards. The duvet felt as if it were made of a type of rubber material, was hot and made a strange sound when moved. I have never experienced such at a Marriott. Also there was the "surprise" charge for parking. I read on the web site where "on site parking" was free - and that is the case…..just don't use the valet. If the valet drives your car into the "Complimentary" parking garage which is literally less than 1/4 of a block - it's apparently $23 per night "Valet" charge. Shame on me for not reading the “fine” print.

Room Tip: Park your own car...the walk is so minimul.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mhw1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 29 July 2012

Despite the excellent staff, I would not stay again. unless they renovate. This hotel has had so much wear and tear.
I had stay for an extended stay and started to notice how filthy the place was. I caught the maid rinsing out the glasses in the bathroom sink!!!

The old carpet is just gross,lots of stains on towels and bed skirts. The place has a musty smokey smell especially on lower floors.
I actually caught the worst sinus infection of my life, I woke up each moring feeling like crude. The AC runs nonstop. I could not take this place any more checked out and started to feel better right away.

Room Tip: Only stay one night
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tootieday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea T, Manager at Sugar Land Marriott Town Square, responded to this review, 30 July 2012
Thank you for choosing our hotel for your recent trip to Sugar Land and for sharing your review. I will absolutely follow up on the few issues you encountered during your visit with us.

We were thrilled to read how you enjoyed our location and services. We will celebrate those with our Ambassadors as we do so enjoy when we go above and beyond our guests' expectations.

Thank you again and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sugar Land Marriott Town Square

Property: Sugar Land Marriott Town Square
Address: 16090 City Walk, Sugar Land, TX 77479-6539
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sugar Land
#1 Romantic Hotel in Sugar Land
#1 Family Hotel in Sugar Land
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land
Sugar Land Marriott Town Square Texas

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