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“Worst Stay in a Long While”

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Ranch House Motel and Restaurant
Ranked #1 of 1 Sweetwater B&B and Inns
ROCIADA
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Worst Stay in a Long While”
Reviewed 25 August 2013

Wow! I read some of these reviews and it makes me wonder if this is the same place where we stayed. First of all, I was hit in the face with a cloud of cigarette smoke when I walked in to register. There was a gang of locals hanging around in the lobby smoking and staring at me as I registered. We had made reservations and I had my fingers crossed that the room would be better than the lobby. It was not. And this place was not that cheap either. We paid over a hundred for a room with a King bed, which was horribly uncomfortable. The pillows were pancake flat. Even though the room was advertised as a non-smoking room, it smelled of old smoke and there was an ashtray on the desk. The promised WiFi never did work, even after I called office for help. The ice machine was broken, had to go back into the smokey lobby to get ice from the restaurant. Cigarette butts littered the grounds. The swimming pool was dirty. There was a glob of hay or something that looked like it floating in the wading pool. Back in the room, the speakers on the television set were blown and rattled so badly you could not hear anything else. The soaps were the size of a Sweet & Low packet. Shampoo was in a foil sample pouch. Towels were thin enough to see through. Toilet ran all night. We were exhausted from tossing on the horrible mattress, but trudged over to the restaurant for coffee and our "free" breakfast. The breakfast was actually pretty good, but that is the only thing positive I can say about this place. Stay at the La Quinta or one of the other highway motels if you find yourself in Sweetwater. The Ranch House is to be avoided.

Room Tip: I cannot imagine that any of the rooms here are good ones.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CINDY B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 reviews from our community

Traveller rating
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    9
See reviews for
6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
Level 6 Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 August 2013

My husband and I stopped here for our last night on the road and it was very nice,,,it was clean and even though it was right by the exit off the highway and our room was right near the highway it was very quiet,,,the beds were very comfortable and we had a good last night,,,would stop here again if coming this way again!!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrsjones4746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Hueneme, California, United States
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 June 2013 via mobile

We saw a billboard on the way into town that claimed a full breakfast and AAA discount. You had a choice at their restaurant of coffee OR small orange juice and either two pancakes and bacon; two eggs and bacon or cereal. Everything else most hotels offer like toast or bagels or yogurt was extra. They charged us full price for the room even though we had AAA. In the King room (which was very spacious) there was only one bath towel. There was black mold along top of tub. This $89 plus was the most money we paid for a room on the entire trip. Not value for money.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beverly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ranchhousemotel, Webmaster at Ranch House Motel and Restaurant, responded to this review, 20 July 2013
Dear Guest,

Thanks for staying with us during your recent visit to our area.

We appreciate your review and the observations. We will surely take them for improvement.

We are addressing your observations for further improvement and you shall definitely find the difference during your next visit.

We await your earliest next trip to our area and promise a nice stay with us.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
whitney texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2013

This hotel is HORRIBLE! We were out of town on a business trip and didnt check out till 2 because i had to go into work and didnt know if i was going to have to stay another night, well they charged us one more night anyways which was no big deal whatever. Then after we had left i get a phone call from the hotel saying that i attacked the mattress with a knife stabbing it over and over!! and told me that we was the last one in the room so i get charged for it! Thats bull [--] i wouldnt do that in the first place but they said there was nothing i could do about it! THIS HOTEL IS JUST TRING TO STEAL EVERY PENNY THEY CAN GET FROM YOU!!! Dont stay here unless you want to be paying for there updates!

Stayed May 2013, travelled on business
Helpful?
4 Thank savannah520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ranchhousemotel, Webmaster at Ranch House Motel and Restaurant, responded to this review, 8 June 2013
Dear Guest,

Thanks for choosing the Ranch House Motel and Restaurant and staying with us during your recent visit.

We appreciate your review and take your observations quite seriously to improve our guest services.

Appropriate steps have been taken that such an unlikely incidence never occurs again.

Manager and Front desk have been really put to task to attend each of your point of observation.

I am sorry we were not able to deliver a great experience to you, we will be utilizing your feedback to help us improve!

Thank you for choosing to stay with us!

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sweetwater hotels

Spicewood, Texas
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 September 2012

We thought it looked nice from the road and then noticed a Trip Advisor sticker on the door as we walked into the lobby, so we took a room... not what we expected:( Room smelled funny - not sure if it was smoke (it was supposed to be a non-smoking room) or mildew... but realized we'd never last the evening. We asked for another room, the clerk apologized, and we were given another room. It was better - barely - at least no smell. Newly remodeled, but still a ways to go... new bed linens, fluffier towels, and a clean shower curtain would help a lot. Free breakfast was ok... but won't stay there again. It could be a Texas treasure, but instead is more of an embarrassment. Can't rely on those Trip Advisor stickers.

Room Tip: Ask to see the room first.
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nettielou04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ranchhousemotel, Webmaster at Ranch House Motel and Restaurant, responded to this review, 6 October 2012
Dear Guest,

Thank you for choosing Ranch House Motel and Restaurant in which to stay.

Upon receipt of your review the following steps were taken:

• Maintenance staff and housekeeping staff were notified of the funny smell you reported in alternative room offered and asked to look into it and see what could be done about eliminating it.

• We are Glad that you like the room with new bed linens, towels, Breakfast and a clean shower curtain.

I hope that the next time you visit here you will find your visit to be much more satisfactory.

Regards,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spain
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 May 2012

Needs refurbishment and run down. Old and needs refurbishment. Not cheap but we stopped late so no choice! Breakfast was OK. Laundry was up one flight and machines in a 'cupboard' food was not great

Room Tip: Keep driving
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LaCala_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryan, Texas
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 January 2012

Filthy hotel in a creepy part of town. We woke up to people pounding on our door in the middle of the night. My company paid for the hotel but had to move us to a different one on the next job because they started sneaking extra rooms on the bill. You're better off sleeping in your car.

Room Tip: There are plenty of other decent hotels in Sweetwater. Do not waste your time, energy, health or mon...
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  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SM4312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Webmaster at Ranch House Motel and Restaurant, responded to this review, 26 June 2012
Dear Guest,

Thank you for choosing Ranch House Motel and Restaurant for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Management and desk staff received additional training in their responsibility to see to it that our valued guests remember their responsibility to see to it that they are thoughtful of their fellow guests.

I hope that the next time you visit our area, you will once again choose to stay at Ranch House Motel and Restaurant. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ranch House Motel and Restaurant

Property: Ranch House Motel and Restaurant
Address: 301 SW Georgia Ave, I-20 exit 244, Sweetwater, TX 79556-8235
Region: United States > Texas > Sweetwater
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Sweetwater
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ranch House Motel and Restaurant 2.5*
Number of rooms: 49
Official Description (provided by the hotel):
Rooms include refrigerator, microwave, coffee maker, hair dryer, iron and ironing board. Free full breakfast includes two eggs with bacon or sausage, short stack with bacon or sausage, or biscuits and gravy with bacon or sausage, and coffee or orange juice. ... more   less 
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