I am a travel nurse so I am on the go alot. When I checked into this hotel they wanted to charge my credit card $100 for incidentals. I have NEVER been charged for incidentals. Other hotels just keep your card number on file and do not charge your card. When I asked what the incidentals were I was told that if I were to take something from the food pantry. I pointed out that they charge $5 for a pint of ice cream and I could drive across the street to Kroger and get it for less than $2. He then stated that is was for long distance calls. I pointed out to him that I had a cell phone that worked nation wide. He then stated that it would be for anything of the hotels property that I took. I was blown away by this comment. I have stayed in Candlewood Suites before and have NEVER experienced such treatment. I checked in only because I did not have time to find another hotel because I was working 12 hour shifts. When I made a complaint to the corporate office about the way that I was talked to, I was kicked out of the hotel!!!! The owner stated that I should be grateful to be able to stay there. Grateful? I am paying to stay there, they are not giving me anything. The owner also wanted free access to my room. He wanted to come in when ever he pleased. He even told my company that he would go in at 12 am if he wanted to with out any warning and that he didn't even have to knock on the door that he could just walk in. It was pointed out that that was an invasion of privacy and he stated that it was his hotel and that he could do anything that he wanted to. I am a private person and do not like having people in my room alot. I clean my room every day, not every week. I have pets and you cannot tell that there are in there unless they bark. Every hotel that I have stayed in for any extended length have loved having me because I do not cause extra work and am very friendly. I am dissappointed that these people are allowed to own a franchise of Candlewood due to the fact that they are giving it a bad name. Several of the other guests experienced the same issues but I was the only one to complain to corporate. When I talked to corporate this morning I was told that this hotel had the right to refuse service to anyone. Refuse service because I complained that the staff implied that I was a thief? Really? I thought that was what Customer Relations was for. I am so glad that I did an inventory of all the items in the room and of the damages that I found and took pictures as well. I sent all of this to my company to be kept on file in case of any issues.
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