no major complaints. Room was just average, shower only no tub. Breakfast was good, breakfast area is small most families had to move tables around to accommodate them. Address of hotel does pick up on GPS.More
- Free Wifi
- Free Parking
no major complaints. Room was just average, shower only no tub. Breakfast was good, breakfast area is small most families had to move tables around to accommodate them. Address of hotel does pick up on GPS.MoreShow less
Thank you so much for your review of our hotel. I am delighted that you liked our breakfast option. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Please accept our sincere apologies for falling short of your expectations in particular with room. Your comments are important to the success of our organization as we rely on our guest to tell us how we are doing and how we can better meet your needs.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.
If breakfast is served until 10am, there should be breakfast available. When I told the front desk that the pancakes were out, she wouldn't refill it. I tild her they were out 10 minutes ago, she yelled at me and said, "well did you come tell me they were out?" I am a guest, I didn't know I had to tell them to do their low paying job. She said it was too late and they already filled it 3 times and that was it. Mind you, this is a Saturday and a lot of people tried to get pancakes. My kids were crying and she had an attitude and yelled at me. I asked for the manager who was gone at 9:30am??? Seriously?? Horrible service. Who yells at their guests? So make sure you remind them to check the breakfast every 20 min. Good God.
Dear Yuka F on 7,
Thank you so much for your candid review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
This hotel is fairly new and is very clean. The king leisure suite was large and nice. The price we had to pay was WAY TOO HIGH for this quality hotel.
However, the hotel has a humidity problem. You have to keep the rooms very cold to dehumidify and then when you take a hot shower the room gets very damp and the floor gets slippery.
Also, there is not enough parking for a hotel this size. The lot is laid out weird and there just aren't enough spaces when full.
Thank you for taking the time to review our Holiday Inn Express & Suites in Texas City. We appreciate your comment about the cleanliness of the property. Thank you! As for parking spaces, although we have the number of spaces required by law, occasionally there might be shortage, specially on summer weekends. On days of such high demand, as a consequence of how the travel industry functions nowadays, we will always pay a premium price at any location we go. Being in the coastal area, where humidity is extremely high in the summer time, combined with cool rooms and warm showers, a lot of condensation is produced additionally. We hope you will come back and see us again at another time. Meanwhile we wish you all the best.
This hotel is great, and my husband and I have stayed here twice now when we come to visit Galveston. Diana at the front desk is a dream, she is SO nice! I love how all of the staff always said hello to us no matter what time of the day it was. The breakfast buffet is delicious, the beds are super comfortable, and the place is clean, clean clean! During the week you can have the pool pretty much to yourself, which we loved. There is a Walmart across the highway that is really convenient if you forget any toiletries or need to pick up snacks, beer, etc. It only took us about 20 minutes to get into Galveston too, which I much prefer then spending a ton of $$$ to stay on the seawall, or anywhere in town for that matter. We will always come back to this hotel every year when we visit.
Thank you for your kind words and thank you for mentioning our friendly associates. A stable work environment with enthusiastic staff members goes a long way. And when we meet happy guests like you, it is a real joy to work in a hotel. Thank you for coming to see us. Please come back again when your travel plans bring you to this corner of the world!
Meanwhile, all the best to you!
I've stayed at this hotel for the last 8 years and go on a lot of cruises but this last time I was very displeased and won't stay there again the beds are full size. I'm a priorty club member with no priority the one in webber is much better queen size beds and a lower cost as well as near a lot of shops and restaruants go to the one in webber tx. not texas city
Dear brian c,
Thank you for writing a review of our property. Your loyalty to our hotel is highly appreciated, but it seems that your last stay was a let down. We are very sorry the beds were not to your liking. As a valued IHG Rewards member, your feedback is very important to us as this helps us gauge what we are doing right and what areas may benefit from additional attention.
Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.
We have a suite, for a great price/value. The bed was wonderful, comfy, soft but firm enough to subtend my husband heavy weight without me bouncing every time he turned. The pillow were like little clouds of softness, we asked for 2 more and they were delivered in no time. The room was spacious, spotless clean. The staff were nice and police.
Great experience, I wish I have the same bed and bedding at home !