We reserved a room for a week. Over a month before we were to stay there we had to cancel. My wife called to cancel and Joann was not available to take the call so the ladt on the phone said she could do it. She gave my wife a cancellation number and that was that. Not true. We received our credit card bill and there was a charge for one nights stay. My wife called and talked to Joann regarding this issue. From the first word out of my wifes mouth Joann was rude to her and informed my wife that she did not have time to deal with this issued and we shoul;d dispute it with the credit card compny. That is the great attitude they seem to have at this hotel. We will charge you and if you dont like it dispute it we are not going to help you no matter what.
- Official Description (provided by the hotel):
- The Comfort Suites® Near Stonebriar Mall in The Colony is conveniently located just minutes from the neighboring cities of Frisco, Carrollton, Lewisville and Plano. The hotel is close to popular attractions in the area; the Pizza Hut Park stadium, home of the F.C. Dallas MLS soccer team, the local Dr Pepper Ballpark home to the Frisco RoughRiders Double-A baseball team, and the Texas Motor Speedway. Southfork Ranch event and conference center, Lewisville Lake and Tribute Golf Club are also nearby. ... more less
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- Also Known As:
- Comfort Suites Near Stone Briar Mall Hotel The Colony
- Comfort Suites The Colony
- The Colony Comfort Suites