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“GREAT hotel stay AND pet friendly!”

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Residence Inn Dallas Plano/The Colony
Ranked #6 of 10 Hotels in The Colony
Dallas, Texas
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“GREAT hotel stay AND pet friendly!”
Reviewed 21 January 2013

We stayed here because of their great pet policy, as we had to find a place to live for one week with two cats and a dog during house renovations. This place went above and beyond!

The staff was friendly, the hotel was clean, the breakfasts and happy hours were great AND they honored our request to not enter our room to avoid any pets escaping. All this at a VERY reasonable price (including the one-time, non-refundable pet fee)!

It took an entire day on the Internet to find the best price/feature/pet policy hotel accommodations close to Plano. This IS the place!!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miles2go_dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 5 February 2013
miles2go_dallas,
Thank you for taking a moment and writing a review about your stay with us at Residence Inn. It was a pleasure to have you and your family (including the pets) stay with us. I'm glad you liked our property and found the right place of rest while waiting on house renovations. Please visit us again. We look forward to it.
Sincerely,
Clay Shaw, General Manager
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113 reviews from our community

Traveller rating
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    14
    5
    5
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39
13
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47
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
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English first
Overland Park, Kansas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 January 2013

I really like this Residence Inn. It is newer than a lot of them and the rooms are great. Service is good and the location is excellent. It is on 121 and just a short drive from the Shops at Legacy area which provides great dining opportunities. I really enjoy staying here when I am in Plano.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 23 January 2013
Clay D,
Thank you for your delightful review. We're glad to hear that you enjoy staying with us, and we're happy to have you as a regular guest. Please visit us again soon. We look forward to your return.
Sincerely,
Clay Shaw, General Manager
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Mexico City, Mexico
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 January 2013

I stayed here on business for a few days. The hotel is next to a highway and you can be at Dallas airport in some 25 minutes (with little traffic). Exterior parking is included, as well as internet with good speed. Breakfast is too simple (even when comparing with other Residence Inn hotels), but it gets the job done.

Overall a good experience.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulianM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 23 January 2013
JulianM,
Thank you for your review. We appreciate you choosing to stay with us at Residence Inn, and we're glad you had a pleasant visit. We hope you'll continue to stay with us when traveling to The Colony. We enjoyed having you as our guest.
Sincerely,
Clay Shaw, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 January 2013 via mobile

Great place. Love how big the rooms were. Very clean. Front desk was helpful but seemed like they really didn't want to go out of their way to help. Asked about restaurants near by and shopping and they didn't really give much info. Great place to stay especially if you know the area.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jmooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 8 January 2013
Jmooo,
Thank you for taking the time to write a review about your stay with us at Residence Inn. I'm glad you liked our hotel and especially liked the clean, spacious suites. I appreciate your feedback about our front desk staff, and I'll make sure to review your comments with them. We will work on improving our guest requests for local entertainment or restaurant information. Thank you again. If your travels bring you back to The Colony, Texas, please come and visit us again.
Sincerely,
Clay Shaw, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texarkana, Texas
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 December 2012

very clean, rooms are comfortable. Good managers reception in the evening. At the breakfast, there was a very loud woman who kept yelling repeatedly she wanted butter (it was there the whole time) but I guess the manager on duty heard her and immediately came out to see what the problem was, so I was impressed with his responsiveness....

the only thing was the front desk clerk on the evening shift was not pleasant at all, seemed totally bothered that we should be checking in. Wouldn't say hello or anything.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank happylm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 8 January 2013
happylm,
We appreciate you writing a review and letting us know of your pleasant stay with us at Residence Inn. I'm pleased you liked our clean, comfortable rooms, and I'm glad you especially liked the Manager's Reception. I apologize for any rudeness you may have encountered during your stay. This is not our typical welcoming for our guests, so I'll make sure to correct this properly. Thank you for your feedback. It is always helpful as we look for areas that need more training and improvement. We enjoyed having you as our guest and hope to see you again soon.
Sincerely,
Clay Shaw, General Manager
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Naples, Florida
Level Contributor
100 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 November 2012

Stayed here while attending an event in McKinney. The location is great easy access for anything on the north side of Dallas! Hotel was nice and staff attentive. The breakfast on weekends was great, during the week it was marginal. Only had dinner a couple of nights it was good. I will say they had a really nice salad each evening!

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GolfRocks1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 9 November 2012
GolfRocks1972,
Thank you for your kind review. We're pleased to have had you as our guest, and we're glad you enjoyed your visit. I'm glad you liked our hotel and found the staff friendly and helpful. It's good to hear you liked the salads too! We hope you will plan to stay with us again in the future.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2012 via mobile

Everything seems ok, when I visit the hotel...service, dinner is good..., but I don't know what happened to their sheets since the last visit....?
Seems like I can't get a visit without these overly used, sandpaper-like bed sheets with a lot of holes in them.... & they are pretty rough too...
I like the room & everything else seems to be very nice & comfortable, except these highly worn & very wrinkled sheets on the bed...
Well, too bad....

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wpr812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 24 September 2012
Wpr812,
Thank you for your review. We’re pleased to have had you stay with us at Residence Inn. I’m glad to hear you liked our hotel and staff. It isn’t too pleasing for me, however, to hear of your disappointment with our sheets. I will meet with our housekeeping staff this week to discuss your comments. Our linens must always be presented in a clean, comfortable manner for our guests so I apologize for your displeasure. We hope you’ll have another opportunity to visit us, and we ensure you of a more positive experience.

Regards,
Kim Beatty
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Dallas Plano/The Colony

Property: Residence Inn Dallas Plano/The Colony
Address: 6600 Cascades Court, The Colony, TX 75056
Region: United States > Texas > The Colony
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in The Colony
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Dallas Plano/The Colony 3*
Number of rooms: 102
Official Description (provided by the hotel):
Experience the brand new Residence Inn by Marriott Dallas Plano/The Colony hotel where we have perfected the extended stay experience. This all-suite The Colony, Texas hotel is situated in the heart of The Colony, TX just 2 miles to Legacy Park home to Frito-Lay, JC Penney, Stonebriar Mall, The Shops at Legacy & EDS HQ in Plano, and Nebraska Furniture Mart. Residence Inn by Marriott The Colony hotel is only minutes to Pizza Hut Park, Dr. Pepper Stars Center, Five Star Park, The Tribute Golf Club and the cities of Plano, Frisco and Dallas, Texas. Pamper yourself with the space you need in our contemporary suites with fully equipped kitchen, living area and free high speed internet. Start your day right with a free hot, buffet breakfast. ... more   less 
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Also Known As:
Residence Inn Dallas Plano/The Colony Hotel The Colony

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