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“2 Very nice stays”

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Residence Inn Dallas Plano/The Colony
Ranked #6 of 9 Hotels in The Colony
Certificate of Excellence
Greer, South Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“2 Very nice stays”
5 of 5 bubbles Reviewed 8 July 2014

I visited this hotel previously on business about a year ago and had a very pleasant experience and recently returned to the area again but brought the family along as well and this hotel did not disappoint. The front desk staff is awesome!! Elise, Rey and the whole gang felt like our family away from home while we were there for about 3 weeks. They were always very helpful and made sure we had everything we needed to make our stay as comfortable as possible. My kids loved the sports court where they could play basketball and the pool area is very nice as well. The hotel feels new and modern and in a safe, clean area right off the tollway. We had the 2 bedroom suite which was very roomy and comfortable, i also stayed in the one bedroom suite previously and they were both great rooms with full kitchens in the event you want to cook or just have a fridge that you actually have room to put things in. The breakfast downstairs each morning is pretty standard for a Residence Inn, eggs, breakfast meat/potatoes, assorted pastries, bagels, cereal,etc. They have a waffle maker that you can make your own, however I noticed that there can be a wait to use it at busy times since there is only one. Adding a 2nd one would probably take care of that pretty easily and that's about the only complaint I can come up with about the property. They have a managers reception through the week which we did not try so I cant comment honestly about that but if you find yourself not wanting to leave the hotel for dinner in the evening that is a good option to have. Nothing but good things to say about the hotel and its staff and hope to stay here again if I am back in the area. Would recommend this hotel to both business and family travelers.

Room Tip: I would recommend a room facing the rear of the hotel (overlooking the round-about) and not the fron...
See more room tips
  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Aaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 9 July 2014
Thank you for your kind review! We’re pleased to hear our spacious suites, amenities and helpful staff made for an enjoyable stay; I look forward to sharing your feedback with the team. It was a pleasure to host you. Please plan to visit us again the next time you travel to the area.

Best,
Lacey Lamm, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

108 reviews from our community

Traveller rating
    55
    29
    14
    5
    5
See reviews for
37
12
4
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

This was my second stay at this hotel. We stayed here during the week of New Year's Eve and enjoyed our stay. The staff are very friendly and helpful and the rooms are clean, comfortable, and spacious. Even though the hotel is right off Highway 121, we didn't hear a lot of highway noise.

The only downside we encountered is that the afternoon light meal/refreshment service was spotty. A couple of nights they didn't have any service at all and a couple of other nights, the food didn't match the menus they posted in the guest rooms.

The hotel is a short drive from shopping and restaurants. We'll likely stay here again during our next visit to the area since this hotel offers a great price for their rooms.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sayhi2tinee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 17 June 2014
sayhi2tinee,
We appreciate your review and return visit with us at Residence Inn Colony. It's wonderful to hear our friendly staff and spacious accommodations made for a comfortable stay. We value your feedback and sincerely apologize for the inconsistency you experienced with the offerings at our evening reception. We're pleased to know you enjoyed your stay overall and we hope you'll return for another visit in the future. Thank you again!

Kind regards,
Lacey Lamm, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yukon, Oklahoma
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 20 January 2014

Stayed one night for short family trip. Main issue with this hotel was that I reserved this hotel with points via a Marriott promotion for 1 free stay after 2 paid stays. Reserved a 1 bedroom suite but on arrival was told the one bedroom suite was not available due to unplanned reservation extensions from existing guests, so we would up with the "open" room suite (like to have the one bedroom suite due to family member who snores). This was acceptable, though disappointing to hear. The desk person on duty did comp us with complimentary items from The Marketplace and got his manager to also comp us some Marriott Reward points, which has already posted to our account, so this went a long way in the goodwill department to the hotels credit. On our one-night stay, we smelled cigarette smoke coming from another room, which was kind of irritating. The room we had was at least very spacious, if not very private and was very clean. However, we could not figure out the thermostat to the room for awhile, which made the room uncomfortably warm at first. Good continental breakfast. Overall okay stay that may have been better under different circumstances. In a fairly quiet area that is convenient to many shopping areas...beware of current road work however on the highways in the area

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 22 January 2014
Bill F,
Thank you for sharing feedback from your stay. I am very sorry that we were unable to accommodate your room request and sincerely apologize for your disappointment. Please know this is not something we plan and try hardest to avoid. I'm pleased to hear that you felt well taken care of by our team. Your feedback is important to us as guest satisfaction is our highest priority. We hope to have an opportunity to provide a more positive stay in the future. Thank you again.

Sincerely,
Lacey Lamm, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Illinois
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 2 January 2014 via mobile

We stayed during the week of Christmas and were very pleased. The suite was clean and comfortable, and the staff were very accommodating and friendly. This being a pet friendly hotel had quite a few dogs around, ours included. At one point we had a dog on another floor barking quite long which was starting to get our dogs worked up. However, within a couple of minutes of making a call to the desk about the non stop barking, things quieted down. Breakfast was good and not the same day after day. We plan to book again on our next stay.

Stayed December 2013, travelled with family
Helpful?
Thank Tighedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review, 22 January 2014
Tighedog,
We appreciate you choosing Residence Inn Colony for your Christmas travels, and we thank you for writing a review. It's wonderful to hear that our clean accommodations and friendly staff made for a comfortable stay. We look forward to your next visit and thank you again for writing.

Sincerely,
Lacey Lamm, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio Rancho, New Mexico
Level Contributor
162 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

The Residence Inn, 6600 Cascades Ct, The Colony, TX 75056
(214) 469-1155

http://www.marriott.com/hotels/travel/dalco-residence-inn-dallas-plano-the-colony/

Located just off of Sam Rayburn Toll Way / Texas-121 and only a minute or two from I-35 East, this Residence Inn is easily accessed. The shared parking lot with the next door Fairfield Inns will accommodate a lot of vehicles so parking should not be a problem for travelers. I did not see nor did I ask about restrictions concerning long trailers or heavy trucks, I did not see either in the parking lot during our stay. My wife and I were there over the Thanksgiving Holiday and while the hotel's occupancy appeared minimal their services were as should be expected from one of the country's top hotel chains. The front desk personnel were smiling and eager to offer a "Good Morning" or "Good Evening" depending on the time of day. Other staff encountered during our stay were as equally warm and courteous. There are plenty of vending machine items just next to the front desk for those times when the 'hungries' came calling or a lost tooth brush needed replacing. From the main entrance to our room the floors and furniture looked new or at the very minimum, extremely well kept. Amenities include health / workout equipment, an outdoor heated pool and Jacuzzi along with a fire pit which was welcome during this visit. Having reserved a room our check-in went smoothly, the room was ready and waiting stocked with those first day necessities. We requested a room on the top floor as is my usual standard to avoid those sometimes unruly upstairs neighbors always on the floor above my room. That selection had an extra unseen benefit as we were awoken each morning by songbirds outside our windows. I'm not sure future occupants of this room will be as lucky but one never knows. Maid service was punctual and appeared to be a diligent soul intent on insuring a stress free, relaxing stay. The Residence Inn serves hot breakfasts and we took advantage of that service so in addition to our endless grazing during the Holiday we were well fed at the beginning of each day. A disclaimer is in order here- I and my wife do have an employee association with Marriott nonetheless, our stay was as nice or better then other similar hotels of equal size and amenities offered.

Green Features: Marriott asks for environmentally sound guests to participate in their programs.
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaxRoadster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maple Valley, Washington
Level Contributor
64 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

I truly enjoyed this stay. The room was very new and updated. The common areas are very comfortable.The area felt safe and secure. I had a great nights sleep here with the very comfortable bed. The breakfast was very nice with many of the usual options but well done.
I would stay here again.

  • Stayed September 2013, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank atarnove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Dora, Florida
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 9 September 2013 via mobile

We always stay residence inn. This one absolutely immaculate. It would have been a 5 across board except hand lotion was an empty and lights by bed only turn on/off on one side on bed. Otherwise perfect.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank granitegraphics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Dallas Plano/The Colony

Property: Residence Inn Dallas Plano/The Colony
Address: 6600 Cascades Court, The Colony, TX 75056
Region: United States > Texas > The Colony
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in The Colony
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Dallas Plano/The Colony 3*
Number of rooms: 102
Official Description (provided by the hotel):
Experience the brand new Residence Inn by Marriott Dallas Plano/The Colony hotel where we have perfected the extended stay experience. This all-suite The Colony, Texas hotel is situated in the heart of The Colony, TX just 2 miles to Legacy Park home to Frito-Lay, JC Penney, Stonebriar Mall, The Shops at Legacy & EDS HQ in Plano, and Nebraska Furniture Mart. Residence Inn by Marriott The Colony hotel is only minutes to Pizza Hut Park, Dr. Pepper Stars Center, Five Star Park, The Tribute Golf Club and the cities of Plano, Frisco and Dallas, Texas. Pamper yourself with the space you need in our contemporary suites with fully equipped kitchen, living area and free high speed internet. Start your day right with a free hot, buffet breakfast. ... more   less 
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Also Known As:
Residence Inn Dallas Plano/The Colony Hotel The Colony

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