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“Dogs the size of shetland ponies”

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Candlewood Suites Houston, The Woodlands
Ranked #13 of 18 Hotels in The Woodlands
Reviewed 9 November 2011

I stayed at The Woodlands Candlewood Suites in Texas. The rooms are nice but they allow people to roam around with crap eaters the size of shetland ponies. They stink as bad as their owners. You can smell dog in the rooms. Why do hotels allow dog nuts to bring these nasty beasts in here? I'm here working for a year. I'll be finding a hotel that doesn't allow crap eaters in their hotel.

  • Stayed: November 2011, travelled on business
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Thank carcreationz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
artkayak, Director of Sales at Candlewood Suites Houston, The Woodlands, responded to this reviewResponded 23 November 2011

Candlewoods Suites strives to be a place where guests and their pets always feel welcome.

As many people staying with us are in the area for a long time and possibly relocating, we understand that having their “family” with them is especially important when they are away from home.

We normally only have a few guests with us at a time with pets, but we still always leave the option for them to bring their “best friend” with them.

That being said, it is of the upmost importance to us that all of our guests are comfortable during their stay with us and we are very sorry to hear that you were troubled by the presence of pets on our property.

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71 - 77 of 87 reviews

Reviewed 17 October 2011

This place was a nice surprise. My wife and I stayed here one night as we were doing some shopping in The Woodlands. We didn't realize it was an extended stay hotel until we checked in but it didn't matter. It's away from the crowd, but close enough to everything in the area.
We got the room we wanted and the the rate was great. Room was equipped for extended stay with full size refrigerator/freezer, range top, microwave etc.
Would stay here again for sure.

Room Tip: Quiet, Secluded
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  • Stayed: October 2011, travelled as a couple
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1  Thank reelmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2011

Stayed here recently because of Trip Advisor reviews. Hotel staff was very friendly, the room was very clean, bed very comfortable, free internet was a plus, and there was a wonderful reception for all of the hotel guests with free beer, wine, pizza, chips and salsa from 5:30 to 7:30.

Parking lot was well lighted. The room is functionally arranged and the kithenette a real bonus.
Only negative is that they do not offer breakfast, but they do have free coffee and some fruit. Or you can buy some yogurt, chocolate milk, etc. in the lobby for a small price. Also, a little hard to find, but in a great location close to the large Woodlands Mall, restaurants, and the Woodlands golf courses. Will stay there again, really enjoyed it.

  • Stayed: October 2011, travelled as a couple
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1  Thank debbie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
artkayak, Director of Sales at Candlewood Suites Houston, The Woodlands, responded to this reviewResponded 17 October 2011

Debbie,
Thank you so much for your wonderful review.
We appreciate your feedback, are working on improving our signage so we will be easier for our guests to find.
Hope to have you with us again soon!

Best,
Rachel
(Director of Sales)

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Reviewed 26 August 2011

My husband and I stayed here, with our service dog, Aug 12-14, 2011. We particularly liked it because it had a full kitchen so we didn't need to eat out. So we packed an ice chest and cooked in our hotel room. The king bed was so compfy. The service and staff were superb. And we got a super deal by booking 14 days in advance. We had a kind studio suite, which is plenty of room for a couple. For more than two, you would probably need to book a bedroom suite. They do allow pets, although there a quite a surcharge for them, unless they are service animals. There are lots of hotels in that area, but after looking at several website with small rooms starting at $169 or $129, our decision was made for us. It was a wonderful stay and we will cotinue to stay at this hotel anytime we need a hotel in that area. Also, they have complimentary washers and dryers for hotel guests. All you need to bring is your dirty laundry and the detergent. We are so happy with our experience at The Candlewood Suites in The Woodlands!

Room Tip: Our room was on the second floor almost next to the elevators, yet there was hardly any noise.
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  • Stayed: August 2011, travelled as a couple
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Thank Debbie_Eastland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2011

Need to book a room quickly for a wedding. This hotel was very nice, great customer service and clean. Only con would be the location, it is behind an office building and can be hard to locate but still would stay here again!

  • Stayed: May 2011, travelled with family
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Thank Natalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2011

Family tragedy brought me to TX Jan-May 2011. After staying 3 months w/ kind family friends moved into Candlewood w/ family dog for 7 weeks before going home to AK. Management & staff were exceptional blend of warmth & professionalism. Hotel was impeccably clean & somehow seemed quiet even when full. Always felt safe even when out for late dog walk. Clean laundry facilities for use at no extra charge, modern/very well lit exercise room, well maintained outdoor pool. Location was perfect w/quick access to major roads, restaurants, shopping. I rarely write reviews, but for me this was a hotel where the whole was greater than the sum of its parts. i appreciated how much it felt like home.

  • Stayed: May 2011, travelled solo
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Thank pfishr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
artkayak, Director of Sales at Candlewood Suites Houston, The Woodlands, responded to this reviewResponded 31 August 2011

Thank you so very much for the lovely review.
It is our goal to be a "home away from home" for all of our guests and we are delighted that you enjoyed your stay with us.
Your comments are very much appreciated.
Again, our sincerest thanks.
We hope to welcome you back to the hotel soon! Hopefully under better circumstances :-)

Sincerely Yours,
Rachel Findley
Director of Sales

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Reviewed 18 August 2011

Bring your dog. Bring your significant other. Go when they are having the free reception!!

  • Stayed: August 2011, travelled as a couple
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Thank CTS-V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
artkayak, Director of Sales at Candlewood Suites Houston, The Woodlands, responded to this reviewResponded 31 August 2011

We are so happy to hear that you enjoyed your stay with us!
Thank you for the review and we hope to see you again soon!!!

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Additional Information about Candlewood Suites Houston, The Woodlands

Address: 17525 St Lukes Way, The Woodlands, TX 77384-8035
Phone Number:
Region: United States > Texas > The Woodlands
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in The Woodlands
Price Range: £81 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Houston, The Woodlands 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Located amongst the natural landscaping of the beautiful Woodlands community, Candlewood Suites (The Woodlands) is only 18 miles north of Bush Intercontinental Airport. Direct access to I-45 offers easy travel to the major nearby corporate offices of Anadarko, Hewitt, Chevron/Phillips, Tetra, CBI, and Baker Hughes. We also have very easy transit to the new ExxonMobil facility coming to The Woodlands area. Our location in The Woodlands is nearby many upscale shopping areas such as The Woodlands Mall, the boutiques of Market Street, and Old Town Spring as well as many family friendly entertainment areas like Spashtown and The Cynthia Woods Mitchell Pavillion. Whether you are visiting for pleasure at the Texas Renaissance Festival, or participating in a sporting event at the Natatorium swimming complex, our leisure and corporate travelers are sure to enjoy the comforts of home at our Candlewood Suites. At our hotel, we put the amenities where they count- in your room. Our guests can enjoy our suites with fully equipped kitchens and relax in a recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing their suites executive desk and high speed internet access. The exercise facility, outdoor pool and covered gazebo with grill and sitting area offer an exciting alternative to a busy day of travel and work. The free guest laundry and "Cupboard" convenience store are also unique amenities of Candlewood Suites. "Consider Us Home" during your extended stay in The Woodlands, Texas! ... more   less 
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Also Known As:
Candlewood Suites Houston, The Woodlands Hotel The Woodlands

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