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“Outstanding Hotel,Great Service!”

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SpringHill Suites Houston The Woodlands
Ranked #6 of 18 Hotels in The Woodlands
Certificate of Excellence
San Antonio
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Outstanding Hotel,Great Service!”
Reviewed 27 September 2011

We stayed here because hotels closer to the CW Pavilion were sold out, and we are glad we did! Cool, contemporary design of the lobby (and rooms), friendly accommodating hotel staff, wonderful free breakfast buffet. EVERYTHING about this hotel is top notch, and at an outstanding price! Great pool area with splash zone for younger kids. Stay here you'll love it!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelDawgSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHillSuitesGM13, General Manager at SpringHill Suites Houston The Woodlands, responded to this review, 28 September 2011
Thanks so much for your review of your stay with us! I'm glad you enjoyed your stay a hope to see you again the next time you're staying in The Woodlands.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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316 reviews from our community

Traveller rating
    220
    77
    13
    2
    4
See reviews for
120
55
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70
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Everywhere
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 31 August 2011

Couldn't have asked for anything else.
Great staff, great rooms!

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank trektravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2011

I can't say enough good things about your hotel. These comments come to mind: cleanest hotel, newest furnishings, wonderful staff, comfortable bed, the largest complimentary breakfast, and the absolute best coffee of any establishment in town!! We enjoyed the swimming pool, the business center, which has the fastest internet, and the fitness room. I cannot complain about anything, and everything was exceptional. On a scale of 1-10, your hotel would be 10+
Thank you, Jan Lattier

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chappell Hill, Texas
Level Contributor
126 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 23 August 2011

I was concerned about road noise as this sits on I-45 but it was not a problem. Our room was on the highway side, ground floor and there was just a "hum" of road noise in the background. It's all new and a friendly staff. There's no restaurant on property but several nearby.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rexaboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2011

We checked into the Springhill Suites for a mini staycation a couple of weeks ago and had a really nice time.

Pros:
The hotel colors and decor are fresh and modern.
Breakfast selection was great; they had eggs and sausage in addition to your typical continental fare.
They provided tea and hot chocolate packets in the lobby free of charge, which were a nice treat to have that evening while watching movies in our room.
The pool is not very deep; this was great for our kids.
The in-house pantry sells snacks and drinks; this was convenient for us to pick up a few goodies to take up to the room for the night to nibble on.
The room and hotel were both very clean.
Husband enjoyed using the gym in the morning.
We appreciated that they provided towels for the workout area and pool.
The shower, which I found confusing to use initially, was very nice and the jet streams provided wonderful pressure to my back.
Close to shopping and food.

Cons:
The beds weren't the comfiest, but we still managed to get a good night's sleep.
The pool is small, and it seemed to be constantly occupied.
The night receptionist wasn't very attentive (although the woman working the next morning was very polite).

Notes of interest:
Was difficult to find hotel from highway (like most buildings in The Woodlands, it is surrounded by trees).
No view from room, but we didn't get this hotel for the view and weren't expecting much in that regard.

Overall great time, and I will have to make up another excuse to visit sometime soon.
Fun. Clean. Did I also mention they have free Chupa Chups lollipops available at the front desk for you to enjoy? The kids loved that, and so did we. Thank you to Springhill Suites for a fun weekend.

Stayed August 2011, travelled with family
Helpful?
1 Thank mintymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Park, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 August 2011

We are staying for a soccer tournament. We checked in at 2:00 so we could make sure My roomwas next to my daughters room. We requested the rooms be side by side before we came. When we showed up the room numbers were in order so we are across the hall. We kindly asked for a room change but they said we already went into the room and they could not change our room.
I would recommend whoever makes the room assignments to learn how you rooms are numbered. What happen to customer satisfaction?

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lbohrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHillSuitesGM13, General Manager at SpringHill Suites Houston The Woodlands, responded to this review, 20 August 2011
I'm very sorry you're not very happy with your room assignment. As we explained to you at check-in, since we are in a sold out situation and are limited in which rooms are available, right across the hall is as close as we had available. Please accept my apologies if this made for an uncomfortable stay during your tournament. We hope your daughters team does well and you're able to enjoy your stay in The Woodlands.
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Dallas
Level Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 August 2011

I like this hotel very much. Might be the newest Marriott property in the Woodlands area. Very european in design. Well designed rooms with seperate water closet area. Great staff, very good breakfast. Very close the the interstate though. Had to move from the first room given to me since it was on the highway side and very noisy. Some others in our group had highway rooms and did not complain. I would stay here again.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MikecDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieGushin, Director of Sales at SpringHill Suites Houston The Woodlands, responded to this review, 17 August 2011
Thank you very much for your review! We are in fact the newest hotel in The Woodlands (opened May 2011). I am so glad that you enjoyed your stay and you were able to move rooms after your first night! We hope to be able to welcome you back the next time you are in town!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Houston The Woodlands

Property: SpringHill Suites Houston The Woodlands
Address: 16520 Interstate 45 S, The Woodlands, TX 77384-4170
Region: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in The Woodlands
#1 Business Hotel in The Woodlands
#1 Family Hotel in The Woodlands
#4 Romantic Hotel in The Woodlands
Price Range (Based on Average Rates): £
Hotel Class:3 star — SpringHill Suites Houston The Woodlands 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the SpringHill Suites Houston The Woodlands! Located minutes away to great concerts and summer family fun and festivals at The Woodlands Waterway Square! Our spacious suites provide separate living and sleeping areas, with microwaves, mini-fridges, pull out sofas in each guest suite. Complimentary HOT breakfast buffet every morning, with free high speed internet access, state-of-the-art fitness area and business centers. Enjoy the lively bar for great adult relaxation, and inspiring conversation areas. Mingle by the open-air fire pit before going out to dinner, or watching the games with friends on several flat screen TVs in the lobby. SpringHill Suites Houston The Woodlands is the perfect place for families and friends to relax after a long trip. ... more   less 
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Also Known As:
Springhill Suites Houston The Woodlands Hotel The Woodlands

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