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“Hotel was excellent, but most of the staff was not.”

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SpringHill Suites Houston The Woodlands
Ranked #6 of 18 Hotels in The Woodlands
Certificate of Excellence
Reviewed 30 August 2013 via mobile

I stayed here for a couple of days and overall I wasn't very pleased. The staff looked unhappy and were rude. The bartender Katie was absolutely wonderful though! She was very helpful and friendly! The rooms were beautiful and very clean. I'm extremely disappointed in the overall service of the front desk though.

  • Stayed: August 2013
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Thank tacticalbacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanneinSales, Director of Sales at SpringHill Suites Houston The Woodlands, responded to this reviewResponded 5 September 2013

Howdy GPTexas!

Thank you very much for your recent stay with us and sharing your kind words about our hotel! I do hope you will come back and visit when you can stay longer and enjoy all The Woodlands has to offer, from great shopping and restaurants to relaxing parks and free concerts in The Waterway Square and Market Street.

Thank you for your business!
Jeanne in Sales, SpringHill Suites The Woodlands

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212 - 218 of 339 reviews

Reviewed 26 August 2013

Excellent hotel with very clean rooms, nice staff and clean facilities. Good location close to malls & restaurant's and shopping. Quiet location away from the highway with good parking area. Close to Houston and all its attractions.

  • Stayed: August 2013, travelled with family
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Thank Gptex2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanneinSales, Director of Sales at SpringHill Suites Houston The Woodlands, responded to this reviewResponded 7 October 2013

Hi GPTexas 2012!

We appreciate your visit with us and your kind words about our hotel! I hope you can visit this fall, with so many great things to do in The Woodlands and beautiful weather to enjoy! Come back when you can stay longer!

Thank you for your business!
Jeanne in Sales,
SpringHill Suites The Woodlands

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Reviewed 24 August 2013

Stayed at the Springhill Suites in The Woodlands (the hotel is actually in Conroe), but less than 10 minutes to The Woodlands Mall. Loved everything about this hotel EXCEPT the beds. The rooms were a good size, the bathroom and shower were a modern design, and most importantly it was a very clean property. The complimentary breakfast was good with a variety of protein and healthy options. Parking lot felt safe with lots of lighting. I guess you want to hear about the beds. They were extra firm, so when my husband and I woke up each morning (2-night stay) our backs and sides were sore. I guess there's not much you can do about the beds, but everything else exceeded our expectations.

Room Tip: Our room faced the freeway and there was NO freeway noise, so you won't have to worry about whic...
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  • Stayed: August 2013, travelled on business
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Thank Hornsfan512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanneinSales, Director of Sales at SpringHill Suites Houston The Woodlands, responded to this reviewResponded 26 August 2013

Good morning HornsFan512!

Thank you very much for staying with us recently! I know that bed selection is subject to individual traveler's preferences, but I will let our corporate office know of your review of our beds. I do want to invite you back to The Woodlands, perhaps for The Texas Renaissance Festival in October or the Lighting of the Doves Winter Wonderland festival in November. Lots of things to do in the area, and thank you for your feedback about the highway side of the hotel.

Hope you come back again soon!

Thank you for your business!
Jeanne in Sales
SpringHill Suites The Woodlands

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Reviewed 19 August 2013

Springhill Suites, The Woodlands, Houston
We booked this hotel to enable us to have a good night’s rest after flying in to Houston from the UK earlier in the afternoon.
A very nice new hotel which is located right next to the Interstate. Nice pool area which was clean and well stocked with seats and sunbeds. There was plenty of traffic noise but we expected this.
The room was large, modern and comfortable. Only negative comment was the noisy air-conditioning unit but as this is Texas I guess it gets lots of use. The included breakfast was perfect to set us up for our drive north to Mesquite.
In the evening we had a drink in the bar with good service and ate next door in Wings ‘N More, a very nearby burger, ribs and steak restaurant.
Overall rating good but a little expensive

  • Stayed: August 2013, travelled with family
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1  Thank London_UKWebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanneinSales, Director of Sales at SpringHill Suites Houston The Woodlands, responded to this reviewResponded 26 August 2013

Hello London_UKWebbie!

I just want to thank you for your recent stay with us and your kind words about our hotel. I hope the next time you are in the Houston Texas area, you and your family will stay with us again. Sounds like you got to see a little bit of Texas, with your trip to Mesquite, with rolling farmlands, forests and open plains.

May you always have safe travels, and come back when you can stay longer!

Thank you for your business!
Jeanne in Sales,
SpringHill Suites The Woodlands, Texas

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Reviewed 14 August 2013

Whether you are on business near the area or with family or even a couple, this hotel will not disappoint. Its the newer SpringHill Suites designs. Very modern and comfortable. Within a couple miles of The Woodlands and all the shopping and restaurants you can handle. Right off I-45 but tucked away in a quiet, safe location. Cant go wrong with this hotel...

Room Tip: Ask for a room on the opposite side of I-45. Not a deal breaker, but is a little quieter.
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  • Stayed: August 2013, travelled on business
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Thank Travel_A_L0tt0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanneinSales, Director of Sales at SpringHill Suites Houston The Woodlands, responded to this reviewResponded 15 August 2013

Hi Travel_A_L0TT0!

Yes, you are right, our SpringHill Suites The Woodlands is the newest hotel in The Woodlands and our guests all say we are a hidden gem! Thank you very much for your great review about our hotel! Our business travelers like the king suites on the forest side and our families traveling on the weekend love the spacious two queen suites with pull out sofa, microwave and refrigerators. We sell out quickly for business travel and weekends, so please let me know when you need a room and I'll do my best to make sure you have the room you prefer!

Thank you for your business!
Jeanne in Sales, SpringHill Suites The Woodlands

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Reviewed 12 August 2013

First Class Hotel:The Springhill Suites in the woodlands is by far the best hotel in the woodland area.From Service,to food to Accommodations.They know how to treat their guest in Particular big family like Mine.You have to try the in the Market their Classicc Carrot Cupcake my Kids love them.The staff are by far the best in the woodland the front desk her name is Miranda.and Donna they know customer Service.Thank you Springhill Suites in the woodland for Making My Family feell like Home awy from Home.

Room Tip: all rooms Type are great
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  • Stayed: August 2013, travelled with family
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Thank Moises08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanneinSales, Director of Sales at SpringHill Suites Houston The Woodlands, responded to this reviewResponded 15 August 2013

Hello Moises08!

Wow! What great words about our amazing staff! Miranda always picks out great cupcakes and market treats and knows exactly what our guests like and Donna is great about remembering every guest that walks in our doors. I hope you are able to have a great family mini-vacation with us again soon! How about the Texas Renaissance Festival in October or November for a fun family adventure! Come dressed up as a knight or medieval king or queen and enjoy breakfast with all the characters!

Come back to visit anytime!

Thank you for your business!
Jeanne in Sales, SpringHill Suites The Woodlands

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Reviewed 2 August 2013

Stayed with 3 adults and 2 children with plenty of room in the 2 Queen suite.
Pool area was great for kids and a friendly bartender to top it off! Plenty of parking with good restaurants close by.
Wished we could've stayed longer. Primary reason we always stay with Marriott managed hotels.

  • Stayed: August 2013
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1  Thank scottw1171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanneinSales, Director of Sales at SpringHill Suites Houston The Woodlands, responded to this reviewResponded 15 August 2013

Hi Scott1171!

How nice of you to say wonderful words about our hotel! I hope you and your family come back to stay with us for the great Fall concerts and events in The Woodlands! I'll tell Dave the Bartender to make sure he treats you right the next time you visit. Around November, the Lighting of The Doves and Winter Wonderland Festival is lots of fun for the family and FREE!

Come back when you can stay longer!

Thank you,
Jeanne in Sales, SpringHill Suites The Woodlands

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Additional Information about SpringHill Suites Houston The Woodlands

Address: 16520 Interstate 45 S, The Woodlands, TX 77384-4170
Region: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in The Woodlands
#1 Family Hotel in The Woodlands
#4 Romantic Hotel in The Woodlands
Price Range: £81 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Houston The Woodlands 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the SpringHill Suites Houston The Woodlands! Located minutes away to great concerts and summer family fun and festivals at The Woodlands Waterway Square! Our spacious suites provide separate living and sleeping areas, with microwaves, mini-fridges, pull out sofas in each guest suite. Complimentary HOT breakfast buffet every morning, with free high speed internet access, state-of-the-art fitness area and business centers. Enjoy the lively bar for great adult relaxation, and inspiring conversation areas. Mingle by the open-air fire pit before going out to dinner, or watching the games with friends on several flat screen TVs in the lobby. SpringHill Suites Houston The Woodlands is the perfect place for families and friends to relax after a long trip. ... more   less 
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Also Known As:
Springhill Suites Houston The Woodlands Hotel The Woodlands

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