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“Overall Disappointed”

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Homewood Suites by Hilton Houston - Woodlands
Ranked #9 of 18 Hotels in The Woodlands
Certificate of Excellence
Texas City, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Overall Disappointed”
Reviewed 17 December 2007

Overall, I was disappointed in hotel and probably will try a different hotel in the future.

The good...the attendant at the front desk was very courteous and efficient. The hotel had our reservations as requested. The overall check-in experience met my expectations. The card-keys to our rooms worked without any problems. The rooms are nicely designed with a kitchenette, sitting area, and separate bedroom. The rooms are decorated nicely. All of the applicances, heating and A/C, and plumbing component worked without problems. The mattress was very comfortable and sheets appeared to be clean.

The bad...on the ground in front of the front door to the hotel lobby were 2 - 3 cigarette butts. The area reeked of cigarette odor. Once inside the hotel lobby, it had a bad odor. I couldn't tell if it was cigarette odor or dirty carpet odor. I smelled the odor all the way to our first-floor rooms. Once inside the rooms, they had a bad odor as well. Again, I couldn't tell if it was smoke (they were non-smoking rooms) or dirty carpet. There was also a baseboard tile missing in the bathroom which wasn't very attractive.

Unfortunately, due to the bad odor of the lobby and rooms, I couldn't enjoy the room amenities or the free breakfast buffet. We left the hotel as quickly as we could.

Stayed December 2007
Helpful?
3 Thank EasyRider48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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393 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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  • Any
English first
Elmira, New York
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 13 November 2007

Our three day stay in November 2007 was our second time at this hotel.

THE GOOD:
1)Friendly and helpful staff. When we checked in, the front desk clerk
said he remembered us from last year.
2)More than enough storage space even for over-packers.
3)Clean and well maintained. Good smelling rooms. We didn’t need Fabreeze for the smoking room.
4)Comfortable bed with tons of pillows.
5)Good shower pressure with ample hot water.
6)Quiet and comfortable rooms.
7)Free shuttle to the Texas Renaissance fair.
8)Reliable alarm clock.
9)Good location -- many restaurants and shopping malls close by.

THE NEUTRAL:
1)Housekeeping forgot to leave washcloths and toilet paper once. We called the front desk and the situation was quickly remedied.
2)In room internet is not wireless and it’s a bit slow.
3)Climate control reads in Centigrade. I could not change it so I had to do the math; double the number and add 30.

THE BAD:
1)Coffee connoisseurs will find the in room coffee to be absolutely awful. Nearly undrinkable quality.

CONCLUSION: This was a great place to stay and we will be back next year.

  • Liked — Everything
  • Disliked — in room coffee
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PrivyChamber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 August 2007

Arrived in town late for wedding--speedy check-in.
Not cramped for space. Management was more than accomodating. Hotel location, not the easiest to get to, but not hidden from sight. No noise issues. Good shower. Would return again if in the area.

  • Stayed March 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thepretender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
437 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed 29 October 2006

I returned to this hotel almost two years later with two friends. We stayed two nights. I cannot say enough nice things about this hotel. We stayed in a two bedroom suite with full kitchen and fireplace. The rooms are large and very clean. The beds are very comfortable. Whenever I am in this area, this is where I will stay.

  • Liked — Cleanliness of the facility and amenities
  • Disliked — Our room was a bit far from the elevator
  • Stayed September 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Likeness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridian, ID
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 12 May 2006

We stayed one night in this Homewood Suites while visiting friends in Spring. We enjoyed staying here with our 2 year old. The extra room was a big help. If we needed to stay here for a longer time, we would definately stay at this hotel. The room was clean and the hotel was nicely decorated. The pool is very nice with a waterfall. The internet access requires a cord to connect which you can check out from the front desk for a $10 deposit.

Finding the hotel can be a challenge as it is way down the service road from the exit. As a point of reference, it is across the highway from the ornate shopping center. The hotel is set back from the road which helps keep the noise down. Overall, we would recommend staying here if you need the extra room or need to stay for an extended time.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BoiseBaylorBears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
368 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 351 helpful votes
Reviewed 9 November 2005

RECOMMENDED. While located near the I-45 highway, it's sits far enough back to limit noise in most rooms. Check-in was fast and friendly. Room condition was generally good. No facilities within walking distance. Garbage truck pick-up at 2 a.m. rattled the entire building and spoiled and otherwise uneventful stay.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roadwarrior30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new Haven
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 March 2005

I'm extremely dissatisfied with the General Manager, Alex Cerda. He checked me in with a rude attitude. When I arrived at my suite, there was some dry cleaning for another guest. I did not receive cookies or bottled water for being a Hilton Honors member. There were a series of flaws in my stay. I have a corporate rate with them and absolutely hate how much turnover is in that hotel.

  • Stayed January 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajfdsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Houston - Woodlands

Property: Homewood Suites by Hilton Houston - Woodlands
Address: 29813 Interstate 45, The Woodlands, TX 77381-1152
Phone Number:
Region: United States > Texas > The Woodlands
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in The Woodlands
#6 Romantic Hotel in The Woodlands
#7 Family Hotel in The Woodlands
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Houston - Woodlands 3*
Number of rooms: 91
Official Description (provided by the hotel):
We are directly behind Woodlands Medical Center. The Homewood Suites by Hilton(R) Houston-Woodlands hotel serves the fast-growing upscale community of The Woodlands and Shenandoah/Spring, located less than 30 miles north of Houston, Texas.Enjoy a complimentary daily, full hot breakfast. Mingle with guests Monday through Thursday over Complimentary Evening Social and beverages.Retreat to a one- or two-bedroom suite including a fully equipped kitchen and sofa bed, perfect for extended stays. Curl up on the comfortable couch and watch one of two flat-screen TVs featuring premium TV stations and HD programming. Check emails with WiFi, available throughout the hotel. Keep up with work using our 24-hour business center, featuring a host of amenities to help you stay connected. Host a reception for 100 guests or a training session for 40 people in our meeting rooms. Enjoy our free shuttle to The Woodlands Mall and within a 5 mile radius. Indulge in a tranquil swim in our picturesque pool, featuring a cascading waterfall and tropical greenery. Work out in our 24-hour fitness center with new equipment and basketball court or swim laps in the swimming pool. Enjoy our services and amenities designed for a comfortable stay - Make Yourself at Home(R) with Homewood Suites. ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Woodlands Hotel The Woodlands
Hilton The Woodlands
Homewood The Woodlands
Homewood Suites The Woodlands
The Woodlands Hilton
The Woodlands Homewood Suites
Homewood Suites Houston Woodlands

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