Overall, I was disappointed in hotel and probably will try a different hotel in the future.
The good...the attendant at the front desk was very courteous and efficient. The hotel had our reservations as requested. The overall check-in experience met my expectations. The card-keys to our rooms worked without any problems. The rooms are nicely designed with a kitchenette, sitting area, and separate bedroom. The rooms are decorated nicely. All of the applicances, heating and A/C, and plumbing component worked without problems. The mattress was very comfortable and sheets appeared to be clean.
The bad...on the ground in front of the front door to the hotel lobby were 2 - 3 cigarette butts. The area reeked of cigarette odor. Once inside the hotel lobby, it had a bad odor. I couldn't tell if it was cigarette odor or dirty carpet odor. I smelled the odor all the way to our first-floor rooms. Once inside the rooms, they had a bad odor as well. Again, I couldn't tell if it was smoke (they were non-smoking rooms) or dirty carpet. There was also a baseboard tile missing in the bathroom which wasn't very attractive.
Unfortunately, due to the bad odor of the lobby and rooms, I couldn't enjoy the room amenities or the free breakfast buffet. We left the hotel as quickly as we could.
- Official Description (provided by the hotel):
- We are directly behind Woodlands Medical Center. The Homewood Suites by Hilton(R) Houston-Woodlands hotel serves the fast-growing upscale community of The Woodlands and Shenandoah/Spring, located less than 30 miles north of Houston, Texas.Enjoy a complimentary daily, full hot breakfast. Mingle with guests Monday through Thursday over Complimentary Evening Social and beverages.Retreat to a one- or two-bedroom suite including a fully equipped kitchen and sofa bed, perfect for extended stays. Curl up on the comfortable couch and watch one of two flat-screen TVs featuring premium TV stations and HD programming. Check emails with WiFi, available throughout the hotel. Keep up with work using our 24-hour business center, featuring a host of amenities to help you stay connected. Host a reception for 100 guests or a training session for 40 people in our meeting rooms. Enjoy our free shuttle to The Woodlands Mall and within a 5 mile radius. Indulge in a tranquil swim in our picturesque pool, featuring a cascading waterfall and tropical greenery. Work out in our 24-hour fitness center with new equipment and basketball court or swim laps in the swimming pool. Enjoy our services and amenities designed for a comfortable stay - Make Yourself at Home(R) with Homewood Suites. ... more less
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- Also Known As:
- Homewood Suites By Hilton Houston - Woodlands Hotel The Woodlands
- Hilton The Woodlands
- Homewood The Woodlands
- Homewood Suites The Woodlands
- The Woodlands Hilton
- The Woodlands Homewood Suites
- Homewood Suites Houston Woodlands