Nine nights spent here during a recent business trip. Despite being + Usd 300 per night, some very basics were not available, mini bar, Iron, complimentary water. An up-selling culture exists in all regards, from the moments you check in, at breakfast where an espresso is charged as extra, parking, and so on. Food was average and again overpriced for what it was. The room cleanliness was questionable and one every occasion I did laundry (six out of nine nights) the bag was never once replaced, I had to g down to reception for replacements. Over the weekend and without notice, extensive renovations were carried out, it was so loud that I could not relax or even listen to music or TV in my room. Imagine industrial style heavy tools two floors below, and over a weekend. This contradicts the most basic principle of a hotel, in my view a place to relax and rest in comfort. Overall a very bad experience and one that has indeed put me off what is normally an excellent hotel chain. Complaints were met with indifference and although some staff appeared sorry, nothing was done, I mean come on now, heavy industrial style renovations done over a weekend! To top it, when you got out the lift on my floor, there was a large signboard asking guests to be considerate to other guests and keep the noise down, Irony eh….
The breakfast that was included in the rate was charge every day, despite four visits to the front desk to get this orated out, when I finally did check out it was charged for al nine days. Overall a terrible experience from a hotel not worthy to carry the good Mariott name.
- Official Description (provided by the hotel):
- Enjoy distinctive accommodations in a superior setting at The Woodlands Waterway Marriott Hotel & Convention Center. Set near shops, restaurants and the Cynthia Woods Mitchell Pavilion, our hotel in The Woodlands, Texas offers an ideal location for business and leisure travel. ... more less
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- Also Known As:
- Woodlands Waterway Marriott Hotel The Woodlands
- Marriott Woodlands Waterway
- Marriott The Woodlands
- The Woodlands Marriott