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“Will Never Stay Here or at Any Marriott Again”

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The Woodlands Waterway Marriott Hotel & Convention Center
Ranked #7 of 18 Hotels in The Woodlands
El Paso, Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Will Never Stay Here or at Any Marriott Again”
1 of 5 bubbles Reviewed 8 May 2010

Was home for my R&R with the US Army from Afghanistan. Being from the North Houston Area my wife and I decided to stay in the Woodlands a few days and nights to enjoy the great shopping, restaurants, and the new bars springing up in the area. Travel is our passion and we have been all over the world.

Even in parts of the world where Anti-American Sentiment is prevalent I have received better service and more polite treatment. The location is great, the bar is good, but the rooms are nothing amazing and can be found at any Comfort Suites. Two major incidents stick out in our two night stay here.

The first was one evening we had a few friends visiting with us on the back terrace late in the evening. Hotel security stood twenty feet away and continually walked by and eyed us. Finally, they converged and began harassing and interrogating the small group of us. After several minutes of needless questions they verified my room number and left us alone. Simply walking up to us and asking my name and what room we were in would have been sufficient.

The second incident was because we returned to retrieve from room service a necklace that had been left in the room. Upon parking out front I was accosted by the valet boy, he had a hint of Russian or eastern bloc accent, who demanded I pay to park for an hour or go to the free parking a quarter mile away. I informed him I had been a guest, would be five minutes picking up an item. He proceeded to follow me in, almost acting as if he would put hands on me, and we found the manager at the same time. He was of slight build, average height, and wore glasses. I explained the situation and instead of getting the item he agreed with the punk valet and told me to go park down the street and come back. After walking back from the lot I received my item in just minutes, but the whole ordeal took more than half an hour. As I was leaving the valet yelled behind me, "Take your *** back to where you came from."

I would have written this sooner but I had to return to duty. Obviously this event has stuck with me and I am reminded of it as I review The Grand on Trafalgar Square we will soon be staying at. There are too many quality hotels that provide top quality service, relaxation, and amenities for a establishment to act in such a manner.

  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank wicked0wild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement002, Public Relations Manager at The Woodlands Waterway Marriott Hotel & Convention Center, responded to this review, 14 May 2010
Dear Guest,

I reviewed your comments regarding your stay with us back in January 2008. We do take all comments seriously and appreciate all the feedback we can get because we are always looking for ways to improve our service. I apologize for the inconvenience that we may have caused you during your stay. I have shared your comments with our management staff. Thank you for taking the time to express your concerns.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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538 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 February 2010

I thought this place would be out in the middle of nowhere and was pleasantly surprised to find it within walking distance to shops (an entire mall, plus a "market street" with more eclectic shops) and as many restaurants as one needs for a 4 day stay. Love the beds, love the rooms, and the hotel is very clean and efficient. A trolley runs between the hotel and the shops, the library, etc. so getting around is really easy. There is also a boat taxi!

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bon23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagement002, Public Relations Manager at The Woodlands Waterway Marriott Hotel & Convention Center, responded to this review, 1 March 2010
Thank you so much for taking the time to share your experience with other travelers, and for your comments on easy access to shopping and entertainment, and our comfortable beds. Being the only hotel located on The Woodlands Waterway, we offer travelers many dining, shopping and entertainment options within walking distance. We were happy that you enjoyed your stay and hope to have you as our guest again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
68 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 6 October 2009

Stayed here for a family wedding. The rooms were lovely, great view over the waterway. Good AC, comfy beds and pillows. We booked the senior rate which was a great deal. The food and decor at the wedding reception were one of the most beautiful I have ever seen, and VERY deliciious too. Great service. There is a huge mall just across the street and a number of little shops and boutiques in walking distance. Great paths for walking and jogging too. Pool was attractive but little shade.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 September 2009

Just spent a week there in conference. Not once did I see the ubiquitous baked chicken meal ...Chicken, yes but WOW! Not only was the conference food terrific, but the restaurants in walking distance were top notch. The Hummel market right next door carries all kinds of fresh foods to take back up to your room. Shopping is convenient and great stores all close by. Beautiful waterway you can enjoy from your room or by water taxi. Typical Marriott customer service and rooms which have always been exceptional for me. Definitely will go back and not for work!!

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank butterfly060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
183 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
3 of 5 bubbles Reviewed 27 March 2009

This hotel is a typical Marriott with all the bells and whistles. The location is great, located directly on the waterway and trolley service with the rooms having views of the water or the mall. At check in the women was curt and almost rude, she never informed us that we had been put on the concierge level with access to this service. She pretty much just gave us a key, no smile or information and sent us on our way. The next day the front desk was helpful and faxed something for my husband. The bar/resturant was very pricey but we did find te bar staff very friendly. The bar was "the happening place" every evening and was packed from about 5pm-9pm. Our room was kept very clean and had the usual amenities in the bathroom plus there was a fridge and coffee maker which made mornings go smoothly.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 20 March 2009

Visited the Hotel over night during spring break week. Nice place,,,very clean...room was a little small. Nothing much to do in the area expect shop and eat. The hotel was empty so they didn't offer the breakfast buffet but it was included in my rate..... The pool was not heated, the spa very small. The gym was nice. My kids were bored so we packed up and left after one night......

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasHopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 March 2009

My boyfriend and I went to the Waterway Marriott this weekend. It was a fabulous romantic weekend. We got the Romantic Escape package. Our room was spectacular. We were given a corner room on the 10th flood with a balcony that overlooked the pool, waterway and Cnythia Woods Pavillion. (It was chilly, so we didn't get a change to enjoy the balcony) Our package included champagne and chocolate covered strawberries delivered to the room. A fantasic breakfast buffet the next morning was also included. It was a cold and rainy weekend so we spend the entire weekend in our room. The bed was the most comfortable hotel bed I have ever slept in.We will definitely return to this hotel. We dined in the hotel restaurant, The Tuscany. The food was ok, not bad for a hotel but our table view was spectacular.Rain or shine, we will definitey add this hotel to our "must do again" list. Our only complaint- We wish we could have stayed longer and be prepared to pay $15.00 for valet parking and to pay for in room internet service. Besides that, what a great stay!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Misslarue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Woodlands Waterway Marriott Hotel & Convention Center

Property: The Woodlands Waterway Marriott Hotel & Convention Center
Address: 1601 Lake Robbins Dr, The Woodlands, TX 77380-1162
Region: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in The Woodlands
#5 Business Hotel in The Woodlands
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Woodlands Waterway Marriott Hotel & Convention Center 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
Woodlands Waterway Marriott Hotel The Woodlands
Marriott Woodlands Waterway
Marriott The Woodlands
The Woodlands Marriott

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