I recently stayed at the Woodlands Waterway Marriott for a convention. We had trouble at check in because my colleague had booked the room under her credit card but her husband's rewards points. They would not allow us to check in until her husband arrived (he wasn't going to be there) or he called the reservation line and gave them the okay to let us check in. The receptionist who explained this to us was not pleasant at all. Even though my colleague had her card with her and it was in her name, we waited over an hour for her husband to complete the call with the reservation department. They told him that he could check in but when we went to the desk, they said the info had not been changed in the computer. Luckily, we were dealing with another receptionist this time and she had some common sense and allowed us to check in. She also allowed us to split the cost of the room without any hassle. With the exception of the first check in receptionist, all employees we encountered during the entire stay were very polite and helpful.
We paid a discounted convention rate of $150 a night. That's the most I've ever paid for a room so I expected the room to be spectacular, much better than the Gaylord Grapevine where I stayed a few years ago. The room was nice, but other than the bed, the room wasn't anything special. The bed was the most comfortable I've ever slept on.
The area outside the back of the hotel is beautiful. I jogged every morning along the pathway that runs behind the hotel. The parking fee was outrageous so we used the free lot. We had to walk farther to get there, but at least we didn't have to pay way too much every day. The free Internet was only available in the common areas, not the room.
I'm sure the price has a lot to do with the hotel's central location to all the stores and places to eat. You can walk across the street and down one block and you are at the mall. If you go to The Woodlands to shop and eat and are okay with paying over $200 a night, then this is where you want to stay. However, there are several hotels a mile or two away that are much less expensive. Several colleagues stayed at these other hotels and said they were fine.
One note about the convention which was held at the hotel: We had two luncheons during our convention. The wait staff was wonderful and the food on both days was the most delicious food I've ever had at a convention. It was chicken on Friday, but it wasn't your typical too-dry convention chicken. On Saturday, it was NY Strip. That's the first time I've ever had beef at a convention and it was wonderful. So if you have a convention there, definitely attend. If you are going to The Woodlands for another reason other than shopping, stay somewhere else.
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- Also Known As:
- Woodlands Waterway Marriott Hotel The Woodlands
- Marriott Woodlands Waterway
- Marriott The Woodlands
- The Woodlands Marriott