We stayed at the Best Western in the Woodlands for our Grandson's wedding. The room was nice enough and everything worked correctly. However, the overall attitude of the staff left a lot to be desired. When we arrived there was nobody at the front desk. After repeatedly ringing the bell, I went in search of someone, found a laundry lady with a radio and she radioed for someone to come up front (twice). After a 10 minute wait, the General Manager finally appeared telling us that he was alone and had to check rooms, make sure everyone was working, etc. Did I care?? No. All I wanted to do was check in. Bad start... Breakfast next day was a little below average, rubbery eggs, no breakfast meat. McDonald's would have been better. Staff was not friendly, didn't bother to speak when you crossed lobby. I used my Rewards points for this room and truly feel I wasted them. The bed was comfortable but the pillows (little square pillows) were horrible. If this would have been my first Best Western experience, I would not have ever stayed at another Best Western.
- Official Description (provided by the hotel):
- Located in The Woodlands, Texas, the Best Western The Woodlands offers a wooded, serene location just minutes away from world renowned golfing, fine dining and first class hospital care. The Woodlands is home to many global companies including Anadarko Petroleum, Chevron Phillips and Hewitt Associates. The Best Western The Woodlands offers genuine Texas hospitality with a smile. Customer service is our forte. Cool off in our sparkling pool, exercise in our fitness center, work in our business center or enjoy a hearty breakfast. We have it all. We look forward to taking excellent care of you during your stay. ... more less
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- Also Known As:
- Best Western The Woodlands Hotel The Woodlands
- The Woodlands Best Western