The service was good, and the food was ok but not terrific. Gourmet burgers are sometimes a bit of an oxymoron - fatty meat usually makes the best burgers, so lean, specialty meat often isn't that tasty, which seems to be the case here. The Hawaiian bun was sweet and tasty, but the meat, although cooked very nicely, just didn't have that much flavor.
The shoestring fries were pretty good. The prices aren't cheap, so it wasn't good enough to warrant a return for the value.
Milkshakes are ok but made with generic ice cream, so opt for specialty flavors to spice it up.
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