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“Stay in the newer rooms & the waterpark is awesome”

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The Woodlands Resort & Conference Center
Ranked #3 of 18 Hotels in The Woodlands
Certificate of Excellence
Corinth
1 review
“Stay in the newer rooms & the waterpark is awesome”
Reviewed 1 August 2014

My family just spent a week here and had a blast! It started out rocky with the room situation. My husband booked the older forest suite room before I had a chance to read the reviews. I should have listened to them but I thought "How bad could it be..I can deal with outdated decor." Once we got to our room, it was outdated and had a musky smell like everyone said. I started to unpack and noticed there really wasn't a closet to hang your clothes and only a few drawers. The bathroom was tiny with poor lighting. And the carpet seemed damp. My husband noticed our baby's hands and the top of his feet were turning black from crawling around on carpet! We all looked at the bottoms of our feet and they were dirty. Gross. The front desk was friendly and apologetic giving us a free breakfast for two. We ended up moving to a newer Oasis room. Night and day difference. Huge modern bathroom, built-in kitchen bar, clean floors and only a few steps to the waterpark.
Their water park oasis is great. I loved that the water was nice and warm even on a cooler day. We spent a few hours floating down the new lazy river and it was quite relaxing although I wish it was a little deeper. The water slides were fun.
The breakfast buffet was delicious! Everyone we encountered was super friendly and helpful.
We all agreed the resort water park was the highlight of our trip and we can't wait to return!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasonkimberly7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 6 August 2014
Jasonkimberly7,

Thanks for taking the time to share your experience and the advice on staying in Fairway Pines. We recommend our newer room product and being closer to the Forest Oasis Waterscape so a great time for everyone! Glad you tasted our delicious breakfast buffet and were able to float in our new lazy river. We look forward to your return!

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (322)
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Mexico
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 July 2014 via mobile

I went with my family last week. The staff at The lobby doesnt make you feel confortable at all. Our room was ready inútil 4:00 o clock and when we were leaving I asked for late check out and they told me it was impossible , and I ownly was asking for 30 minutes.
Also in my account I was charged for 600 dlrs of a "banquet" I think just to see if I was so fool to pay them. Don't go here it's expensive an awfull

Stayed July 2014
Helpful?
2 Thank Madego12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 6 August 2014
Madego12,

We are sorry to hear you didn't enjoy your stay with us. We apologize for the error on your final bill and hope it was resolved quickly. Our check in is currently at a temporary location during our time of renovation and will be full renovated once the project is complete this fall. Please consider staying with us again once the renovation is complete to experience the new property.

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
117 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 July 2014

This resort disappointed us. The staff at the check-in didn't make us feel welcome or took the time to explain any of the facilities to us. Our room was in the "Birch" house which was a bit remote, quiet, and allowed for good nights. The room was fairly large, very dark, and definitely in need of updating. The bedding was very comfortable. The roll-away, however, was a complete disaster. We had to take the mattress down and make it more comfortable by adding the existing bedding from one of the other beds. To charge extra for something like this is really not acceptable. The rooms do not have a microwave or fridge. The resort is currently undergoing construction and more rooms are being added. With the main pool area already bursting at its seams, I can only wonder how this will work when more guests are staying at the resort. The main pool area is kind of enclosed feeling with buildings encircling it from all sides. The air is barely moving.
We will not stay here again.

Room Tip: The rooms close to the main pool area are directly exposed to a lot of noise and offer little privac...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mianne109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 6 August 2014
Mianne109,

We are sorry to hear your stay with us was disappointing. As you mentioned we are currently undergoing a $60 million renovation project to include 184 new guest rooms. The Forest Lake lodges will no longer be available at the end of this year. Please know we do offer mini-frigs and microwaves upon request based upon availability along with roll away beds at a minimal fee. Our Forest Oasis Waterscape occupancy is controlled based on number of guests we have staying with us. It is of utmost importance to us to offer an enjoyable experience for all guests. We hope you will consider staying with us again once the renovation is complete this fall.

Best regards,
Jasmine Avery
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San Antonio, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2014

This has become my families annual "in state" vacation. This is our 4th time staying at the resort.

From the general manager, to the front desk staff, wait staff and housekeeping, this is a very friendly, well run resort.

The resort is getting a face lift and they're doing a wonderful job. The new renovations look beautiful! The new lazy river is fun beautifully done.

We love staying at the resort, we love the pools, slides and waterfalls. The food at the cafe by the pool is amazing!

The Woodlands in general is a great place to get away and relax. We took a day trip to Galveston Island and also visited Houston as well. Both are a short trip from the Woodlands.

We can't wait to go back and see how all the new renovations turn out. We'll be back next year for sure!

Room Tip: Loved our room with a view of the new lazy river!
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank zazfam12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 6 August 2014
zazfam12,

We greatly appreciate all the kind words you shared about us! So fun to have your family stay with us for the fourth time. Glad you were able to experience the new lazy river and see the renovation project in progress. Can't wait to have you stay with us again next year!

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2014

When we went to check in our room it was incorrect. We were supposed to be pool side with 2 double beds, we have 3 kids. They gave us a king sized bed. For $280 a night, they wanted to put our kids on air mattress because they screwed up. We left at 10:30 at night.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 6 August 2014
J R,

We are sorry to hear your staycation with us didn't go as planned. We do our best to accommodate all our guest room requests based upon availability and apologize we didn't have the correct room available for you. Hope you will choose to stay with us again once our new 184 guest rooms are available this fall.

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2014

..i have reservations for next week.because i would like to celebrate my first anniversary and my husband birthday..And I was reading some reviews and change my mind..so.I just call and a really bad customer service lady,,,answer ,I ask her "its the forest lake room under construction? SHE SAID "YES" (THEN SILENCE.....) ME:..because I WAS READING SOME REVIEWS ABOUT THE ROOM SMELLS OF MOLD,,NOT PARKING SPACE...DUST EVERYWHERE AND WE WANT A NICE ROOM DO YOU HAVE SOMETHING UPGRADED? she said "yes"..(silence) do you have an other options on room w/o the ones under construction? she said yes, then (silence)....WE HAVE A LOT..SILENCE ..(HORRIBLE)...Im not going there..I cant imagine if you request something up there...no thanks.thanks. I'm going to cancel...

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Service
Helpful?
3 Thank MARCE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 6 August 2014
MARCE R,

We apologize for the customer service experience you had when booking your reservation. We would like to have you and your husband stay to celebrate your anniversary and his birthday. Please call us directly at 281-367-1100 so we assist in making your reservation.

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 July 2014 via mobile

They are doing major renovations this summer and it does affect your stay. Workers everywhere and improvements (much needed) in progress. We stayed away from the construction area to have peace and quiet. This worked out well. But these other buildings are very old. I'm sure they will be updated next but for now, beware if you stay here where you are situated. Our rooms were somewhat dark but if you get a second floor (2 story buildings) then you get high ceilings and some high windows which is really nice. We got room service multiple times and it was very good! It's nice to park right by your building in these older buildings.
Workout gym pretty sad - minimal variety and outdated. Plenty of treadmills and elliptical machines and they are pretty decent. But no great weight equipment or workout accessories. The room just does not get you motivated to do anything. The hotel us located five minutes from a very nice district of restaurants and shopping so that was really awesome. Go to Market Street and the Woodlands Mall area. The hotel is very convenient to the Houston Intercontinental Airport by toll road - 25 minutes max. Very easy. I think this place will be great once renovations are done. They do a lot of meetings and conferences here. We did not use the new pool area that seemed very popular with new water features.

Stayed July 2014
Helpful?
Thank 360pas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 6 August 2014
360pas,

Thank you for taking time to share your feedback regarding our Forest Lake lodges. These are an older room product and will no longer be available at the end of this year. We are excited our $60 million renovation project will be complete this fall with new steakhouse, 184 new guest rooms, and updates to existing guest rooms. We appreciate your feedback on our fitness center and ways we can continue to improve. Glad you enjoyed all the local amenities in The Woodlands and look forward to you staying with us again to experience the complete renovations.

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Woodlands Resort & Conference Center

Property: The Woodlands Resort & Conference Center
Address: 2301 North Millbend Drive, The Woodlands, TX 77380
Phone Number:
Region: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in The Woodlands
#3 Family Hotel in The Woodlands
#3 Romantic Hotel in The Woodlands
#6 Business Hotel in The Woodlands
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Woodlands Resort & Conference Center 4*
Number of rooms: 406
Official Description (provided by the hotel):
Nestled in 28,000 acres of forest north of Houston, the newly renovated Woodlands Resort is a destination of fun and relaxation. Just steps from 406 deluxe guest rooms are two championship golf courses and the Forest Oasis Waterscape™ with 1,000 foot lazy river. Guests enjoy seasonal poolside dining, dive-in movies and family-friendly entertainment. Other resort amenities include a full-service spa and fitness facility, 190 miles of trails, and tennis courts. Explore the property's three restaurants or lounge, plus nearby shopping and entertainment. ... more   less 
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Also Known As:
The Woodlands Hotel The Woodlands
The Woodlands Resort And Conference Center

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