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“Great place for families”

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The Woodlands Resort & Conference Center
Ranked #3 of 18 Hotels in The Woodlands
Certificate of Excellence
San Diego
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great place for families”
Reviewed 3 September 2014

We stayed there over Labor Day weekend and had a blast. The Oasis pool facility and lazy river were very fun and the grandkids loved it. There are no lifeguards though, so parents must keep tabs on their kids! The rooms are nice and clean, but can be far away from the main lobby area. We had to take a golf cart shuttle to/from the lobby and restaurant to our room. Based on other reviews, it seems we may have been in a recently renovated building. There is a lot of construction going on right now - I think they are adding a lot more rooms and a steakhouse. Should be very nice from what we could tell. The F&B service at the pool is AMAZING. One pool server in particular named NICOLE was outstanding. Overall a great time and we look forward to going back!

  • Stayed September 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank SDRedHead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 4 September 2014
SDRedHead,

So glad to hear you and your family had a great Labor Day celebration with us! Glad you enjoyed our newly renovated guest rooms and lazy river. We will be sure to share you kind words about our excellent poolside staff with Nicole! We look forward to having you all stay with us again soon.

Best regards,
Jasmine Avery
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (317)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2014

When going on line and viewing the rooms for this hotel, BE CAREFUL! The pictures shown do not reflect reality and the least expensive rooms ($250 a night with taxes and fees) are for an Old Carpet, Old Furniture, Damp Smelling, Rustic Room that should not be rented out for that rate. The wonderful pool area is a short walking distance away - thru construction site - that would have been better to sleep at than the "Resort Hotel Room". Complaining to management only gets you no where since they are aware that this confusion happens often and are unable to do anything about it. They are building new rooms but again, not at the lower prices. Unfortunately, this was for a special occasion that will be forever tainted......

Room Tip: Ask for the NEW Section
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 4 September 2014
Laura B,

We are so sorry to hear your experience in our Forest Lake lodges didn't exceed your expectations. We do offer two different room products on property and try our best to show the options on our website. With our $60 million renovation project our newer Fairway Pines room product is being updated as well as we're adding 184 new guest rooms. Please know management takes guest feedback seriously and we appreciate you sharing ways for us to improve. Hope you will consider staying with us again once the renovation is complete this fall.

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas, United States
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2014

First, we enjoyed our stay at the Woodlands Resort & Conference Center. The grounds are gorgeous, the amenities are plentiful and the staff is friendly. But we stayed on the lake side in the Forest Lake Bi-Level. Very nice room and in a quiet area of the Resort. Just everything seemed old and worn. The Resort just had a general feeling of being unclean, ie. dirty air filters, dust in cracks and crevices, faded furniture, stains on walls and slight mildew smell. That's the bad.

The good, the pool area is great and there are several pools around if you don't want the crowds at the main pool. We actually spent our 10th Anniversary here and was greeted with a nice bottle of Champagne on the night when we came back in. Thank you for that!!!

We purchased a Bed and Breakfast package, and everything you may want for breakfast is included. On check out there were more taxes and fees added and we were even charged for "lunch" which we didn't have. Once I pointed it out that our package included breakfast, the staff member took it off. (slight tinge of an attitude)

We missed our kids and have said we are going back with them, because they would really enjoy the slides, activities and lazy river more than we are and we have a better time when they are having a good time.

Room Tip: Stayed in Hickory Room 661. Downstairs entrance, parking right in front!!! Very convenient.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Sybil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 4 September 2014
Sybil B,

Happy tenth anniversary to you and your husband! So glad you choose to celebrate with us and were able to enjoy some rest and relaxation together. We appreciate your feedback regarding Forest Lake lodges and recommendation of choosing Fairway Pines accommodations. We look forward to having you stay with us again soon and bringing the kids next time!

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 August 2014 via mobile

My boys beg me to go here at least once every summer... it is an awesome place! And now they have a lazy river to hang out in along with all their other pools: private pools all over... a kids pool... a waterslide pool and a dancing fountain. And then there are the kids' activities: snow cone machine... limbo... hula hoop... dance contest... face painting... balloon animals... making Smores...
pool side movies... what am I forgetting?!!
The pool side cafe has great food and the kids meal comes with a ginormous chocolate chip cookie... why not the adult meals too?! :)
The pool staff brings around baskets of sliced oranges and cool towels for this Texas heat! The breakfast buffet is also delish... omelets... pancakes... Belgian waffles... eggs benedict... biscuits and gravy... pastries... and all the other breakfast stuff you love (and plenty of crispy bacon!!)
You can stay by the pool area or by the forest. I'm all for the pool!!
The entire staff is great!
Love... love... love it!

Stayed August 2014, travelled with family
Helpful?
Thank Celeste M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 26 August 2014
Celeste M,

So glad you and your boys had a great time! Thanks for sharing your great time with us. Sounds like you got to experience all the fun in the sun and delicious food & beverage around property. Your descriptions made me even hungry and I work here!! We look forward to having you and your family stay with us again soon!

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2014

6 of us girls stayed there for two nights in the older part of the resort (kinda like staying in a cabin). The rooms were nothing special but we got a great rate. ( The hotel is currently undergoing renevations is some of the areas but it was not an eye sore or noisy) There are nicer rooms to choose from closer to the pool area. The main building has a bar, spa, billiard area, ect.
The resort pool and lazy river area were very nice. The wait staff was promt.
When we called for a cab to take us into Spring (13 miles) they sent us a 15 passenger van and then as we were on the way found out it would be $65!!! Be careful when ordering cab service with them....we called a cab on our own to get back and it was only 21$. We got ripped off.
They have golf cart services for free to get around the resort and a shuttle that will take you to town center (Market Street) for free as well. Over all we had a great time. Didnt have time to check out the resturaunt or other amenities.

Stayed August 2014, travelled with friends
Helpful?
Thank Amy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 26 August 2014
Amy I,

So good to hear your had a great Girls Weekend getaway! Thanks for taking the time to share your feedback with us regarding transportation. We make the best arrangements for each off-site trip based on availability of the taxi services. Glad you enjoyed time poolside and had a great customer service experience. We look forward to having you and your friends again soon to enjoy the amenities you missed out on!

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nacogdoches, Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2014

Stayed here this past Monday as a quick getaway before back to school. Upon check in there was a mix up as to whether or not our room was ready but the front desk staff were very professional and handled the situation. I needed to send a fax to my employer and they took care of it and sent the information back to my room with the confirmation! I was very impressed with the customer service at the front desk upon arrival as well as departure! There is construction going on but that did not disrupt our relaxing stay! The kids had a really great time and the rooms near the waterscape which is the newer section are extremely nice! It was well worth the money spent. We did not eat there but the drinks in the pool area were great and it was a very relaxing trip! I will definitely be back!

Room Tip: i would prefer newer section and it's right near the large pool area.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank msmjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 26 August 2014
msmjc,

So glad to hear what a fun time you and your family had with us! What a great way to end your summer vacation and prepare for back to school. Thanks for your kind words about our front desk staff and excellent customer service. We are happy to hear the construction didn't disrupt your stay and look forward to having you stay with us again soon!

Best regards,
Jasmine Avery
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2014

If you’re staying Woodland for business or just a relaxing weekend you might want to try this hotel.
The property is quite, located conveniently and offers several other activities including golf.
Some rooms are older so I recommend requesting the newer properties.
The bar, pools, gym and walking trails are nice.
Prices are competitive and service is good.
Help makes you feel welcome and not out of place in a country club atmosphere.
Zie

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodlandsresort, Public Relations Manager at The Woodlands Resort & Conference Center, responded to this review, 26 August 2014
j m,

Glad to hear you enjoyed your nice quiet stay with us. We are pleased to offer a secluded location in the woods with all the conveniences and amenities just minutes away! Look forward to having you stay with us again next time you're in The Woodlands.

Best regards,
Jasmine Avery
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Woodlands Resort & Conference Center

Property: The Woodlands Resort & Conference Center
Address: 2301 North Millbend Drive, The Woodlands, TX 77380
Phone Number:
Region: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in The Woodlands
#3 Family Hotel in The Woodlands
#3 Romantic Hotel in The Woodlands
#6 Business Hotel in The Woodlands
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Woodlands Resort & Conference Center 4*
Number of rooms: 406
Official Description (provided by the hotel):
Nestled in 28,000 acres of forest north of Houston, the newly renovated Woodlands Resort is a destination of fun and relaxation. Just steps from 406 deluxe guest rooms are two championship golf courses and the Forest Oasis Waterscape™ with 1,000 foot lazy river. Guests enjoy seasonal poolside dining, dive-in movies and family-friendly entertainment. Other resort amenities include a full-service spa and fitness facility, 190 miles of trails, and tennis courts. Explore the property's three restaurants or lounge, plus nearby shopping and entertainment. ... more   less 
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Also Known As:
The Woodlands Hotel The Woodlands
The Woodlands Resort And Conference Center

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