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Comfort Suites Tomball
Ranked #7 of 9 Hotels in Tomball
Reviewed 12 May 2009

We stayed at the Comfort Suites in Tomball Texas. It's off of Hwy 249 north and on Michel Rd. Almost on the corner of 249 north and Michel Rd. It can be seen from Hwy 249 north and south if you are looking for it. Its behind another establishment.

I reserved a room with 2 queen beds, coffee maker, mini refrigerator, hairdryer, etc. I checked in at the front desk around 3 p.m. and afterwards we started unloading our stuff. The guy at the front desk asked if we wanted a room on the middle or top floor. I decided to get one on the top floor thinking my kids may love that. What a mistake! The room temperature was almost unbearable! At first I thought it was just me from unloading our stuff. Then I thought maybe it was hot considering the sun was "hitting" the rooftop. We had to leave and were gone for most of the day. I thought by the time we returned it would be cool. It was hot when we returned! Our AC was set on 60 and I bet it was every bit of 80 in that room. I didn't complain, because I didn't have time. We left again for about an hour. The room was still hot when we returned! To make matters worse, we had to use the stairs when we returned, because the elevator quit working. There wasn't anyway I was going to walk up and down those stairs. Once was bad enough. My husband went downstairs and asked if we could get a room on the bottom floor. We got another room without any problems, but we had to settle for a one king size bed with a sofa bed. Our room on the bottom floor was a whole lot cooler.

The indoor swimming pool, OMG! We walked inside the indoor swimming pool area and the heat almost knocked us completely out! Much worse than the top room floor. I could barely breathe! I felt like we walked into a sauna room. We walked out and I went to the front desk about it. The guy said we could open the windows. I didn't think that would work, it did though.

I wouldn't recommend anyone to stay here for the price I paid. What I paid, we shouldn't have experienced the problems we faced here. Over $100 per night! We made the best of it thank goodness. I wasn't about to let this place ruin a perfectly good thing why we were visiting this area for.

  • Stayed: May 2009
    • Value
    • Location
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Thank Foxy39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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80 - 85 of 85 reviews

Reviewed 11 May 2009

Upon arriving at the hotel the lobby was comfortable and clean. I had asked for a first floor and was told non were available. Upon getting off the elevator on the second floor I was hit by a burst of hot air. I dropped off my luggage and turnned down the room air conditioner. It was set at 80 the outside tempurature was around 90 I turned it down to 70. I dropped by the front desk and made a comment to the front desk that the hallway was so hot it took my breath away, He commented he would check into it. I arrived back at the room 4 hours later got off the elevator into a burst of hot air,I walked into my room and it was comfortable. About 11:00 the room started heating up. I noticed the heat comming from the hallway side of the room. I turned my room unit to 60 and my room never cooled below 78. The next morning at breakfast I commented to my employee who stayed across the hall how my room got hot about midnight. He said his did too. I went back to the desk and took the clerk on duty that the hallway was extreamly warm. It was actually cooler outside at 79 degrees(humidity 93 percent). The clerk said he would see if he could get the units turned on. I commented that with the outside tempuature at 90 plus my room would not cool with the room unit only. When I arrived back at my room the housekeeping staff had turned the room unit to 80 and the room was again hot. Again with hallway air conditioner. I left went by the desk commented again on the heat. The new clerk said they woud check into it, At 11:00pm my room again had heated to above 79. The next day I talked with the desk clerk about the lobby being cool and the 2nd floor had no air. said he would check into it. Nothing happened. Not even a call from the desk to check about the tempuature. I complained that evening on my way to dinner again about the hot hallway. As I walked in from dinner the desk clerk told me he had turned the hallway units on. I felt a small difference in the hallway. But again at 11:00 my room was at 79 degrees. I walked into the hallway and found the air units turned off. Called the front desk the clerk turned the unit on I checked several times and it was blowing air--not cool air.

If you plan on staying here get the first floor at least it is cool. When I called again the next night to the front desk I was told there where no rooms on the first floor. I counted 11 cars in the parking lot.

I had stayed here the first month this hotel was open when it was staffed by the Comfort
opening staff and had a good stay.

  • Stayed: May 2009, travelled on business
    • Value
    • Rooms
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1  Thank semplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2008

I stayed at this hotel for a September wedding that DH and I were both in. First of all, the hotel has maintained a new feel, and accomodations are nothing fancy, but clean and comfortable. I booked this hotel based on proximity to the wedding venue and the TA reviews, and was happy with that.

The pool area is indoor and stuffy, and the workout room is small. Breakfast is sub-par, but there's a grocery store and a Wal-mart within 2 blocks of the hotel, though I don't recommend walking. The hotel is on a busy street, and there are no sidewalks.

My problem is this - 2 weeks prior to check-in, I contacted the hotel at about 1pm on a Thursday afternoon (NOT during a rush time) to ensure that the room was put in my name since the bride reserved several rooms (NOT HELD, she made a CC reservation) in her name, and I wanted things to go smoothly upon checking in. The gentleman I spoke with was curt, short, and downright rude. He told me that I shouldn't worry, checkin would go smoothly. I explained that I was not worried, I am sure it would be fine, but I would prefer to make the changes on the phone now so that I didn't have to after 12 hours of traveling. He did not make my requested update, informed me that he had no time to talk to me, took my name and number and proceeded to hang the phone! I figured that maybe he was having a bad day, and waited for him to call back - which he never did. Tying up loose ends and preparing cross-country travel kept me busy, so I figured I would ask for the manager if I had trouble checking in.

Based on my previous phone experience, I was not surprised when it took over 40 minutes to check in on a Wednesday around 4pm that could have been avoided if I had been properly helped. I was surprised, however, that the gentleman on the phone, Raza Minizheri (sp??) was the head manager! I have never received such treatment from a service manager in my life. And I wasn't the only one, he hung up on another member of our party, and questioned her intensely on why a single person required a double room. It was none of his business to begin with, and she was paying for the 2 people! (the second was coming the day of the wedding). All of our reservations were messed up, and nothing went smoothly. Considering that we had several rooms, you would think that they would go out of their way to make our stay easier - that didn't happen! The hotel was not even close to capacity on the Wednesday and Thursday of our stay, so the poor service was inexcusable in my opinion.
Like I prefaced, we still had pleasant accomodations, and chose to avoid the manager at all costs. The rest of the staff was acceptable, and we still enjoyed ourselves.

I also attempted to contact the corporate office, who sent me a letter saying they were "checking into it" and have heard nothing since. HORRIBLE SERVICE.

  • Stayed: September 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
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    • Business service (e.g., internet access)
Thank DzKyutee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taufiq U, General Manager at Comfort Suites Tomball, responded to this reviewResponded 6 December 2016

Thank you for your Review.

A lot of positive changes have been made since then. We have good staff now ... friendly and helpful and very respectful.

We are also planning a lot of improvement in different areas and replacing Corridor Carpets, Wallpapers and Room Furniture.

We apologize for what happened in the past.

We hope you will come again and see the positive difference.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2008

I booked the room for $80. What a surprise. The place was brand new, fresh and extremely comfortable. The rooms are large and fully equipped. We had two queen beds and a sofa sleeper. There was plenty of room even with the sofa sleeper opened. The bathroom is huge. What a great stay we had. It was also centrally located and very convenient to everything you could possibly want or need. The management was very pleasant and friendly. I have stayed in places far more expensive and have never had such a great stay. We were there for two nights and wished it could have been longer. The beds are soft and comfortable, even the sofa sleeper. The halls are well lit. The lobby is very tastefully decorated. It was all just so fresh and airy. It's a "no smoking" hotel and that was a plus. They even had extended cable service.

Overall it was one of the best hotel stays I've had in a long time and I've had a LOT of stays in the past two years. I would not hesitate to book at this hotel and HIGHLY recommend it!!!!

  • Stayed: June 2008, travelled with family
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank pascharis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taufiq U, General Manager at Comfort Suites Tomball, responded to this reviewResponded 3 December 2016

Thank you...

Please come again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2008

Excellent Brand new hotel with clean rooms, great service and the fastest internet.

Better value for the quality than other hotels in the area.

Stayed: January 2008
6  Thank mdinan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taufiq U, General Manager at Comfort Suites Tomball, responded to this reviewResponded 3 December 2016

Thank you for sharing your nice Review.

Please come again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2015
Google Translation

Stayed: October 2014
Thank Ezequiel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muhammad O, General Manager at Comfort Suites Tomball, responded to this reviewResponded 30 June 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Tomball

Address: 13636 Michel Rd, Tomball, TX 77375-6409
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Tomball
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Tomball
Price Range: £67 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Tomball 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a 55 all-suites hotel.The Comfort Suites hotel is conveniently located a couple of blocks from Tomball Medical and Cancer Center. The hotel is just one mile from Tomball College. Our location is convenient to Cynthia Woods Mitchell Pavilion, Bear Creek Golf World, Champions Golf Course, SplashTown Water Park in Spring, Sam Houston Horse Track, Reliant Center and Minute Maid Park. You'll enjoy shopping at the Willowbrook Mall, located just 15 minutes way. In addition, the historic downtown area features numerous antique shops and boutiques. ... more   less 
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Also Known As:
Tomball Comfort Suites
Comfort Suites Tomball Texas

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