We found this hotel online - we were in Tyler for a difficult situation - my father had a heart attack and was in the ICU. My husband was looking for a nice hotel that took pets - we had to drive to Tyler unexpectedly. The hotel itself is very nice and new. There is a significant pet fee, but under the circumstances, we didn't care. The next night, we tried to get a second room for my mother. When we got to our room and tried to get another for my mother a little after 9pm, we were told repeatedly it was booked for the night. We were going to have my mother stay in our room, and then after bringing her stuff in and walking our dogs, we were told they "found" a room. Weirdly enough, it was right next to ours! We were grateful. But we were told (when we stayed the first night) that the reservation would only be for two nights.
We talked to several front desk staff members and explained the situation - we needed a room for several nights and we explained that my father was in the ICU. We were told repeatedly that they were booked -- but it was strange how they "found" a room late in the evening for my mother. Overall, I understand - they may have really been booked and that's fine. I just found it interesting that they were "completely booked" then "found" a room. We found another hotel in town that was completely accommodating and compassionate to our circumstances with a smaller pet fee. While this hotel was nice, I will always recommend the other based on their accommodating and compassionate attitude.
- Official Description (provided by the hotel):
- Come experience Tyler's newest upscale hotel property located in the University Area next to great shopping and exciting entertainment. We are Tyler's premiere extended-stay hotel property built for both transient and long-term hotel guests. We offer numerous price-inclusive amenities including; complimentary breakfast buffet, free high-speed wireless internet, 24-hr business center, indoor pool/spa, outdoor courtyard with bbq pavilion, great room, fitness center, laundry room with free washers and dryers, premium cable, evening socials, guest library/den. Meetings, conferences and classes welcomed in our vista meeting room. Spaciously appointed and modern suites built to make your stay relaxed and comfortable - just like home. All rooms come equipped with a full-size kitchen, work area with spacious desk and ergonomic chair, living area with sofa and connecting chaise lounge with multi-use ottomans, and a vanity with closet along with a separate bathroom. ... more less
- Reservation Options:
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