My partner and I booked this hotel not knowing what we were going to get. When we got to Tyler, we kept driving around where our hotel should have been, but we couldn't find it. There was only a run-down apartment complex there. As it turns out, that's the hotel. Check-in was not bad, and the lady behind the counter was nice enough. We found our apartment, opened the door, and said "hi" to the very shocked man who was already checked in to that room and relaxing. We went back to the front desk, and there was another guest in line in front of us who had been walked in on WHILE SHE WAS SLEEPING. Because someone else had been assigned to her room, her key no longer worked. The front desk lady was kind of put-off because she had to find us a new room now too. We got in the room, locked all of the deadbolts and got ready for a shower. There were stiff, dirty towels left in the bath tub, and there were lots of long, dark hairs in there, too. (We did have fresh towels, so that was good.) The next day, we took all of our stuff with us when we left for the day, and when we came back, our room keys no longer worked in our door. Remembering what had happened to the other guest the day before, we were thankful that all of our stuff was with us when a stranger apparently walked into our room while we were gone.
The bed was VERY comfortable, though, and they actually have fitted sheets on the mattresses, which I thought was nice. This hotel is very convenient to many area attractions and there are lots of local dining options. The rooms are really large and comfortable-if you don't mind strangers walking into your room, and you don't mind having to take previous guests' stiff, dirty towels out of the tub before you get in.
This stay was definitely in the top three worst hotel stays ever for me and my partner, and we have been on some wild adventures. I will NEVER return to this hotel.
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- Also Known As:
- Residence Inn Tyler Hotel Tyler
- Tyler Residence Inn