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“NEVER AGAIN!!!!!”

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Americas Best Value Inn Uvalde
Ranked #5 of 6 Hotels in Uvalde
Cotulla, Texas
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“NEVER AGAIN!!!!!”
Reviewed 6 July 2011

We went to Uvalde for a family wedding and booked our room online; big mistake. I went by what I saw online and thought it didn't look too bad. Never again will I do that. Overall the room looked clean. We should have gone by our gut instinct when we saw the beds almost touching the floor. It felt like we were on the box spring only, very uncomfortable. Each bed only had two pillows, which wouldn't have bothered us if the pillow had fluff in them. We had to fold the pillows in half to feel it there. I was going to complain, but I checked online first and saw other hotels were full so I didn't bother. My sister and her family stayed at the Holiday Inn for almost the same price and their room was beautiful. :(

Room Tip: ask for a room with a comfortable bed
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
3 Thank familytravelers88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noemi C, Manager at Americas Best Value Inn Uvalde, responded to this review, 11 February 2014
Thank you for your review! I am so sorry to hear about your experience with us. We have since replaced beds and TV's to make our rooms as comfortable as possible. I hope you will consider giving us another chance next time you are in Uvalde.

Thanks again!

Noemi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Wichita Falls, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 March 2011

I paid for a single room, they gave me a room with two beds and asked me to only use one? Am I paying for a bed or a room? The first bed I turned over had huge stains on the sheets, was the last person also asked to only use one bed ? If that's the case then I should only be charged for half a room. This was not my first stay at this hotel and I expected to have better service. I am so disappointed and will not be staying there again. I am a frequent visitor to the area.

  • Stayed March 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ishstar007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rubenreyes, Manager at Americas Best Value Inn Uvalde, responded to this review, 25 May 2011
I am sorry to hear that you did not enjoy your stay I have taken steps to make sure that this never hapens again. I hope that you give us another opertunity to show you the true quality of customer service.

Thank You

Naomi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Uvalde hotels

Central Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2011

Nothing special. It's consistent. Clean and inexpensive.

  • Stayed May 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swalsh152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rubenreyes, Manager at Americas Best Value Inn Uvalde, responded to this review, 25 May 2011
I am glad to see that you enjoyed your stay, and hope to see you soon.

Thank You

Naomi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uvalde, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 September 2010

I stayed here 2 nights. On the first night the clerk ask me how old I was. I am 33 and look like a teen so she said it was a compliment. I got offended a lil b/c I felt like what she was really implying was that I look to young to be getting a room. The toilet was broken and I had to keep putting my hand in the tank to flush it. I fixed it by the way. On the second night, we had family and friends coming in and out to visit including their children and we were asked to register the children, who werent going to stay with us by the way. Then they were calling our room everytime someone came in our door and said we needed to pay for another adult or get another room. They threatened to call the Uvalde Police Dept if we wernt out in 10 min or pay for another adult and we would not get a refund if we decided to leave. They also said they have a 11p visitor curfew time which isnt written anywhere on the Hotel Notice or the receipt. They said they can make up rules as they go. Needless to say our kids stayed at a friends and we ended up paying way to much for 3 adults to stay in a 2bed room for 1 night with another broken toilet on Labor Day weekend!! And for the topper "I am writing this review using their WIFI!! I will never stay here again and I vow to tell everyone about my experience!!

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WTFMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rubenreyes, Manager at Americas Best Value Inn Uvalde, responded to this review, 25 May 2011
I apologize for any inconvenience that you encountered during your stay; I have talked to my staff regarding your concerns, and have placed new guidelines in place to make certain that this never happens again. I hope that you give us the opportunity again, and look forward to serving you.

Thank You

Naomi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 August 2007

While this motel was nothing special, it was certainly adequate for a one night stay prior to our camping vacation at Garner State Park. The ice machines were both broken, which was a bit of a hassle, and the continental breakfast was nothing all that great. But the room was clean and didn't smell too terribly of cigarette smoke (we couldn't get a non-smoking room). Nice pool area. By the way, there's not too much in that way of restaurants in the town of Uvalde--best to go with the Dairy Queen or something else fast food and save your money.

  • Liked — proximity to nearby Garner State Park
  • Disliked — Faint cigarette smoke smell in room
  • Stayed June 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank TexanMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn Uvalde

Property: Americas Best Value Inn Uvalde
Address: 701 E Main St, Uvalde, TX 78801-5718
Region: United States > Texas > Uvalde
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Uvalde
Price Range (Based on Average Rates): £
Hotel Class:2 star — Americas Best Value Inn Uvalde 2*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, TripOnline SA, Evoline ltd and Cancelon so you can book your Americas Best Value Inn Uvalde reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Uvalde
Uvalde Best Western
Americas Best Value Inn Uvalde Texas

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